Washer-dryer combo fills with water but will not agitate or tumble in wash mode.

Safety first: Unplug the appliance before accessing the rear panel or motor.

• 1. Confirm symptom:
  • Start a wash cycle and listen; you may hear clicks and water valves but no drum movement.
• 2. Check drum movement by hand:
  • Ensure the drum spins freely; if not, see mechanical obstruction/bearing scenarios.
• 3. Inspect motor assembly:
  • Remove the rear panel.
  • Check the rotor bolt for tightness; tighten if loose.
  • Inspect the motor harness connector for secure fit.
• 4. Test hall sensor and stator:
  • Use a multimeter to check stator windings for continuity.
  • Replace the hall sensor if the control is not sensing drum movement.
• 5. Control board:
  • If motor components are good, the main PCB may be defective; technician replacement is recommended.