E08
Neff Unbalanced Load / Spin Control Fault

Washer-dryer fails to reach or maintain spin speed; E08 displayed

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Persistent unbalanced load detected by control, Worn shock absorbers causing excessive vibration, Faulty tachometer feedback from motor, Control board spin algorithm fault

How to Fix / Troubleshooting

Safety first: Unplug the appliance before tipping or moving it.

Step-by-step checks:

  • 1. Reload the drum: Open the door and redistribute laundry. Avoid single heavy items (e.g., one bath mat). Add a few smaller items to balance the load and restart the spin.
  • 2. Check machine leveling: Ensure the washer-dryer is level front-to-back and side-to-side. Adjust the front feet and lock them with the jam nuts.
  • 3. Inspect shock absorbers: Remove the rear or front panel to view the tub suspension. Press down on the drum; it should move smoothly and stop quickly. If it bounces excessively or you see oil leakage from the dampers, replace the shock absorbers.
  • 4. Examine springs and weights: Check the top suspension springs and concrete counterweights for cracks or looseness. Tighten or replace as needed.
  • 5. Motor feedback: If mechanical suspension is good, test the motor tachometer as described for E07. A faulty tachometer can cause incorrect spin speed detection.

When to call a technician: If E08 persists after balancing loads and checking suspension, professional diagnosis of the control system is recommended.

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Repair Difficulty

Medium 3/5

Required Part

Shock Absorber Set
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