E25
Neff
Drain Pump Sensor / Blockage Error
Washer-dryer shows E25; drain-related or pump sensor error on some Neff/Bosch washer-dryers
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Severe blockage in pump or sump, Pump impeller detached from shaft, Faulty pump feedback sensor (if fitted), Wiring fault
How to Fix / Troubleshooting
Safety first: Unplug the appliance and prepare for water spillage.
Step-by-step checks:
- 1. Thoroughly clean pump and sump: Remove pump filter, then detach the sump hose from the tub to check for socks or other items lodged inside.
- 2. Check impeller: Ensure the impeller is firmly attached to the motor shaft and does not spin freely without resistance.
- 3. Replace pump if necessary: If the impeller is loose or the pump is noisy and ineffective, replace the pump assembly.
When to call a technician: If E25 persists after pump replacement, a control or sensor issue may be present.
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Repair Difficulty
Medium
3/5
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