Neff
Drive Belt / Motor Transmission Failure
Washer-dryer drum does not turn during wash or dry, but machine fills and drains normally
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Seized drum bearings, Faulty motor, Loose motor mounting bolts
How to Fix / Troubleshooting
Safety first: Unplug the appliance before removing the rear panel.
Step-by-step checks:
- 1. Check drum by hand: Try to rotate the drum manually. If it is very stiff or seized, bearing or obstruction issues are likely.
- 2. Inspect belt: Remove the rear panel and check if the belt is still on the pulleys. If broken or off, replace with the correct Neff/Bosch belt and ensure pulleys are aligned.
- 3. Check motor mountings: Ensure the motor is securely bolted and not loose.
- 4. Test motor: If the belt is intact and drum turns freely, test the motor as described in motor-related faults.
When to call a technician: If the drum is seized or bearings have failed, professional repair is recommended.
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Repair Difficulty
Medium
3/5
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