Neff Intermittent Control or Door Lock Fault

Washer-dryer stops mid-cycle without draining or spinning, but no error code is shown

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Loose door lock connector, Intermittent power module fault, Overheating motor causing thermal cut-out, Faulty mains filter causing power dips

How to Fix / Troubleshooting

Safety first: Unplug the appliance before accessing internal components.

Step-by-step checks:

  • 1. Observe pattern: Note if the stoppage occurs at the same point in the cycle (e.g., before spin) or randomly.
  • 2. Check door lock: Wiggle the door gently during operation (without forcing). If the machine stops, the lock or its wiring may be intermittent. Inspect and reseat the connector.
  • 3. Inspect control board: Look for dry joints or heat damage on the power module. Board repair or replacement may be needed.
  • 4. Motor overheating: If the machine restarts after cooling, the motor may be overheating. Check for overloading and motor condition.

When to call a technician: Intermittent faults can be complex; professional diagnosis is often required.

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Repair Difficulty

Hard 4/5

Required Part

Power Module (Control Board)
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