E31
Casarte Heater Relay / Triac Error

Washer displays E31 and may not heat or may stop mid-cycle, often related to heater relay

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck or burnt heater relay on main PCB, Shorted heating element, Damaged wiring between PCB and heater

How to Fix / Troubleshooting

Safety first: Unplug the washer. Heating circuits carry high current; avoid contact with live parts.

  • 1. Inspect heater wiring: Remove the rear panel and check the heater terminals and wiring for burns or loose connections. Repair as needed.
  • 2. Test heater resistance (for technicians): With the washer unplugged and heater disconnected, measure resistance across the heater. A short (very low resistance) can cause relay faults; replace the heater if shorted.
  • 3. Visual PCB inspection: Access the main control board and look for burnt heater relay contacts or tracks. If damaged, the board must be replaced.
  • 4. Professional repair: Relay replacement on the PCB is not recommended for untrained users. Use an original Casarte main PCB if replacement is needed.
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Repair Difficulty

Professional Required 5/5

Required Part

Main Control Board
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