Casarte
Drive Failure Without Error Code
Washer drum does not turn during wash but can be turned by hand
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose or broken drive belt (belt-drive models), Faulty motor capacitor (on some induction-less models), Weak BLDC motor, Faulty inverter board not triggering error
How to Fix / Troubleshooting
Safety first: Unplug the washer before removing the rear panel.
- 1. Check load size: Remove some laundry and try a smaller load to rule out overload.
- 2. Inspect drive belt: Remove the rear panel and check if the drive belt is on both pulleys. Replace if broken or very loose.
- 3. Try spin-only: Run a spin-only cycle. If the drum still does not turn, the motor or inverter may be faulty and require professional diagnosis.
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Repair Difficulty
Medium
3/5
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