Hisense
Excessive Vibration / Suspension Failure
Washer makes loud banging or knocking noises during spin
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Unbalanced load, Worn shock absorbers, Broken suspension springs, Loose counterweights
How to Fix / Troubleshooting
Safety first: Keep clear of the machine while it is violently shaking. Unplug before internal inspection.
- Rebalance load: Pause the cycle, redistribute clothes evenly, and avoid single heavy items.
- Check leveling: Adjust the leveling feet so the Hisense washer is stable and does not rock.
- Inspect shocks and springs: Remove rear and top panels. Check shock absorbers for oil leakage or broken mounts, and springs for stretching or breakage. Replace in pairs if worn.
- Verify counterweights: Ensure concrete weights on the tub are tight. Tighten bolts if loose.
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Repair Difficulty
Hard
4/5
Required Part
Shock Absorber Set
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