How to Fix / Troubleshooting

Safety first: Keep clear of the machine while it is spinning. Unplug before adjustments.

Check installation: Confirm that all transit bolts at the rear of a newly installed SMEG washer have been removed according to the installation manual.
Level the machine: Adjust the front feet so the washer is stable and does not rock. Tighten lock nuts to secure the feet.
Inspect suspension: With the top cover removed and power off, press down on the drum and release. Excessive bouncing or metallic knocking suggests worn shocks or springs that should be replaced.
Load correctly: Avoid overloading and ensure mixed loads (heavy and light items) to improve balance.

If vibration remains severe after these steps, internal suspension components should be replaced by a technician.

Washer makes a loud banging or knocking noise during spin, and the machine may move or "walk".

Possible Causes