Toshiba Excessive Vibration / Suspension Failure

Washer makes loud banging or knocking noises during spin; machine may move or walk across the floor.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Unbalanced load, Worn shock absorbers (front-load), Broken suspension rods or springs (top-load), Washer not leveled

How to Fix / Troubleshooting

Safety first: Stop the cycle and wait for the drum to stop before opening the door or lid.

  • 1. Rebalance the load: Open the door and redistribute clothes evenly. Avoid mixing heavy items with very light ones.
  • 2. Level the washer: Adjust the leveling feet so the washer is stable and does not rock. Tighten lock nuts.
  • 3. Inspect shock absorbers: For front-load Toshiba washers, remove front or rear panel and check shocks for oil leakage or looseness. Replace in pairs if worn.
  • 4. Check suspension rods/springs: For top-loaders, inspect rods and springs for stretching or breakage. Replace any damaged components.
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Repair Difficulty

Medium 3/5

Required Part

Shock Absorber
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