Brine tank has water but salt level does not go down over time.

Safety first: Unplug the unit. Wear gloves when working in the brine tank.

• Probe for bridge: Gently push a broom handle down into the salt. If you feel a hollow space under a hard crust, a salt bridge is present.
• Break bridge: Carefully break up the crust without damaging the tank. Remove large chunks if necessary.
• Remove mush: Scoop out any thick, slushy salt mush at the bottom and replace with fresh, high-purity pellets.
• Prevent recurrence: Keep the Clearwater brine tank no more than 2/3 full and store salt in a dry area.

After clearing the bridge, run a manual regeneration to restore proper brining.