Clearwater Keypad / User Interface Failure

Clearwater softener display works but buttons do not respond or respond intermittently.

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Possible Causes

Worn or damaged keypad, Moisture intrusion into control head, Loose ribbon cable between keypad and board

How to Fix / Troubleshooting

Safety first: Unplug the unit before removing the control cover.

  • Dry moisture: If condensation or water is present inside the Clearwater control housing, dry thoroughly and correct any leaks.
  • Reseat ribbon cable: Disconnect and reconnect the keypad ribbon cable to the main board.
  • Test each button: After reassembly, test all keys. If some still fail, the keypad membrane is likely worn.

Replace the Clearwater display/keypad module if button response does not improve.

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Repair Difficulty

Easy 2/5

Required Part

Clearwater display/keypad module
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