E10
Foridra Hardness Sensor / Conductivity Probe Fault

E10 error and the unit reports abnormal hardness or regeneration frequency

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Fouled Foridra hardness sensor, Sensor cable damage, Incorrect sensor calibration, Failed conductivity probe electronics

How to Fix / Troubleshooting

Safety: Turn off power and close the inlet valve before removing any in-line sensors.

  • Locate sensor: The Foridra hardness or conductivity sensor is typically installed in a small in-line housing on the outlet side of the softener.
  • Clean sensor tip: Remove the sensor and gently clean the probe surfaces with a soft brush and vinegar to remove scale or iron deposits. Rinse thoroughly.
  • Check cable and connector: Inspect for cuts, abrasions, or loose plugs. Reseat the connector on the control board.
  • Recalibrate: Enter the service menu and run the hardness sensor calibration procedure as described in the Foridra manual.
  • Replace sensor: If readings remain erratic or E10 persists, replace the Foridra hardness/conductivity sensor assembly.
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Repair Difficulty

Medium 3/5

Required Part

Foridra hardness / conductivity sensor
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