E13 error and the unit reports memory or configuration failure

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Corrupted non-volatile memory on Foridra PCB, Power interruptions during programming, PCB component failure, Firmware bug

Safety: Unplug the unit before servicing electronics.

Factory reset: Enter the installer menu and perform a full factory reset. Re-enter all settings (hardness, capacity, time, regeneration mode).
Stable power: Ensure the softener is connected to a stable power source, ideally via a surge protector or UPS to prevent future corruption.
Firmware update: If Foridra provides firmware updates, follow their procedure to reflash the control board.
Replace PCB: If E13 persists after reset and reprogramming, replace the Foridra main control PCB.

Hard 4/5

Foridra main control PCB

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