Brine tank overfills with water, sometimes to the top of the tank, and may overflow onto the floor.

Safety first: Immediately place the softener in BYPASS to stop further filling. Mop up any spilled brine to prevent corrosion or slipping hazards.

Check float and air check:

• Open the brine tank and locate the float assembly in the brine well.
• Lift and lower the float rod; it should move freely and shut off water at the top of its travel.
• Inspect the air check valve at the bottom for salt buildup or debris; clean as needed.

Inspect brine valve:

• At the control head, inspect the brine refill valve and associated tubing for leaks or constant flow even when not in refill stage.
• If water continues to enter the brine tank when the unit is in service mode, the brine valve or internal seals are leaking.

Temporary mitigation:

• Manually remove excess water from the brine tank using a wet/dry vacuum or bucket.
• Do not overfill the tank with salt until the cause is corrected.

Resolution: Replace or rebuild the brine valve assembly and verify proper float operation. This often requires a Kinetico technician due to specialized parts and procedures.