Softener does not regenerate at all; no sound or movement from the control head over several days.

Safety first: Place the unit in BYPASS before opening any valve components and relieve pressure.

Basic checks:

• Verify the bypass valve is in SERVICE.
• Check that water is flowing through the softener when fixtures are used.

Meter and valve inspection:

• On non-electric Kinetico models, the meter and control disc are driven by water flow.
• Remove the meter cover and inspect the turbine and gears for debris, scale, or broken teeth.
• Clean any debris and ensure the turbine spins freely.
• Check that the control disc can be manually indexed using the service knob.

Resolution: If the meter or gear train is damaged, replace the meter module or have the control head rebuilt by a Kinetico technician. Precise reassembly is required for correct cycle timing.