Kinetico Stuck in Regeneration / Continuous Backwash or Rinse

Water softener is stuck in regeneration mode and continuously sends water to the drain.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Seized control disc, Failed drive motor, Broken cam or gear, Internal piston or seal failure

How to Fix / Troubleshooting

Safety first: Immediately place the unit in BYPASS to stop water waste and potential drain overflow. Disconnect power if applicable.

Visual inspection:

  • Check the drain line to confirm continuous flow.
  • Remove the control head cover and observe the control disc and motor.

Manual indexing:

  • Attempt to manually advance the control disc to the SERVICE position using the service knob.
  • If the disc will not move or springs back, internal components may be jammed or broken.

Resolution: Continuous regeneration usually indicates serious internal valve issues. The control head may need to be rebuilt with new pistons and seals or replaced entirely. This is a complex repair best handled by a Kinetico technician.

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Repair Difficulty

Professional Required 5/5

Required Part

Control Valve Head (Pistons and Seals)
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