Salt level does not drop but a hard crust forms at the top of the brine tank

Safety first: Wear gloves and eye protection when breaking salt bridges.

Step-by-step checks:

• 1. Probe for a void: Gently push a broom handle or plastic rod down through the salt. If it suddenly drops, a bridge has formed.
• 2. Break the bridge: Carefully work around the tank to break up the crust so salt falls into the water below. Avoid damaging the brine well tube.
• 3. Remove caked salt: Scoop out any large, soggy chunks and replace with fresh Scalemaster-approved salt tablets or blocks.
• 4. Prevent recurrence: Do not overfill the tank; keep salt between one-third and two-thirds full and ensure the area is well ventilated.