Scalemaster
Scalemaster Water Softeners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Display shows E01 and softener will not start a regeneration cycle
Inlet Water Supply Fault
E02
Display shows E02 and regeneration stops shortly after starting
Brine Tank Low Salt / Brine Draw Fault
E03
Display shows E03 and the unit remains in service mode without regenerating
Flow Sensor / Metering Fault
E04
Display shows E04 and regeneration stops in mid-cycle with water left in brine tank
Drain / Backwash Flow Fault
E05
Display shows E05 and the control valve motor does not complete its cycle
Valve Motor / Cam Position Fault
E06
Display shows E06 and the unit displays incorrect time or loses programming
Control Board / Memory Fault
E07
Display shows E07 and the unit will not accept new settings or buttons are unresponsive
Keypad / User Interface Fault
E08
Display shows E08 and the unit indicates a sensor fault related to temperature or environment
Temperature / Ambient Sensor Fault
E09
Display shows E09 and the unit reports an internal leak or overflow condition
Cabinet Leak / Overflow Sensor Fault
E10
Display shows E10 and the unit indicates high inlet pressure or safety shutoff
Overpressure / Safety Shutoff Fault
E11
Display shows E11 and regeneration does not start at the programmed time
Clock / Timer Synchronisation Fault
E12
Display shows E12 and the unit reports an internal communication error
Internal Communication / Firmware Fault
E13
Display shows E13 and indicates a hardness sensor or quality sensor fault (on models with sensor)
Outlet Hardness Sensor Fault
E14
Display shows E14 and the unit reports a brine refill fault
Brine Refill / Refill Valve Fault
E15
Display shows E15 and the unit indicates a resin tank pressure or flow imbalance
Resin Tank / Internal Bypass Fault
Symptom
Brine tank full of water and occasionally overflows
Brine Tank Overfill
Symptom
Display is completely blank but water still flows through the softener
No Display / Power to Electronics Lost
Symptom
Display is on but very dim or flickering
Weak Display Backlight / Voltage Instability
Symptom
Salt level does not drop but a hard crust forms at the top of the brine tank
Salt Bridging in Brine Tank
Symptom
Softener appears to regenerate but outlet water is intermittently hard
Intermittent Bypass or Channeling in Resin Bed
Symptom
Softener cabinet or area around it is wet, but no error code is displayed
External Leak from Plumbing Connections
Symptom
Softener cabinet shows signs of stress cracks or deformation
Cabinet Structural Damage
Symptom
Softener causes a noticeable metallic or rusty tint in water
Iron Fouling of Resin Bed
Symptom
Softener does not start regeneration at all (no motor noise, no display change) even when manually commanded
Complete Control Failure / No Regeneration Initiation
Symptom
Softener emits a constant hissing or trickling sound even when not regenerating
Continuous Bypass or Internal Leak Through Valve
Symptom
Softener emits a strong rotten-egg or musty smell from the brine tank
Bacterial Growth in Brine Tank
Symptom
Softener frequently loses time and settings after short power cuts
Backup Power / Memory Retention Failure
Symptom
Softener installed but no improvement in limescale; taps still fur up quickly
Incorrect Installation / Bypass Piped Wrong
Symptom
Softener makes grinding or clicking noises from the valve head during regeneration
Worn Gears or Motor Coupling
Symptom
Softener regenerates at unexpected times during the day when water is in use
Immediate Regeneration Triggered by Capacity Reached
Symptom
Softener uses excessive salt and regenerates very frequently
Over-Regeneration / Incorrect Capacity Setting
Symptom
Softener uses very little or no salt over several weeks
No Brine Draw / Regeneration Not Occurring
Symptom
Water has a salty taste after regeneration
Residual Brine Carryover
Symptom
Water pressure at taps drops significantly when softener is in service
Flow Restriction Through Softener
Symptom
Water remains hard at taps even though the Scalemaster softener appears to run normally
Exhausted or Fouled Resin Bed
Symptom
Water softener makes loud banging or hammering noises when regenerating
Water Hammer / Rapid Valve Operation Noise
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Display shows E01 and softener will not start a regeneration cycle
|
Inlet Water Supply Fault | View Details |
| E02 |
Display shows E02 and regeneration stops shortly after starting
|
Brine Tank Low Salt / Brine Draw Fault | View Details |
| E03 |
Display shows E03 and the unit remains in service mode without regenerating
|
Flow Sensor / Metering Fault | View Details |
| E04 |
Display shows E04 and regeneration stops in mid-cycle with water left in brine tank
|
Drain / Backwash Flow Fault | View Details |
| E05 |
Display shows E05 and the control valve motor does not complete its cycle
|
Valve Motor / Cam Position Fault | View Details |
| E06 |
Display shows E06 and the unit displays incorrect time or loses programming
|
Control Board / Memory Fault | View Details |
| E07 |
Display shows E07 and the unit will not accept new settings or buttons are unresponsive
|
Keypad / User Interface Fault | View Details |
| E08 |
Display shows E08 and the unit indicates a sensor fault related to temperature or environment
|
Temperature / Ambient Sensor Fault | View Details |
| E09 |
Display shows E09 and the unit reports an internal leak or overflow condition
|
Cabinet Leak / Overflow Sensor Fault | View Details |
| E10 |
Display shows E10 and the unit indicates high inlet pressure or safety shutoff
|
Overpressure / Safety Shutoff Fault | View Details |
| E11 |
Display shows E11 and regeneration does not start at the programmed time
|
Clock / Timer Synchronisation Fault | View Details |
| E12 |
Display shows E12 and the unit reports an internal communication error
|
Internal Communication / Firmware Fault | View Details |
| E13 |
Display shows E13 and indicates a hardness sensor or quality sensor fault (on models with sensor)
|
Outlet Hardness Sensor Fault | View Details |
| E14 |
Display shows E14 and the unit reports a brine refill fault
|
Brine Refill / Refill Valve Fault | View Details |
| E15 |
Display shows E15 and the unit indicates a resin tank pressure or flow imbalance
|
Resin Tank / Internal Bypass Fault | View Details |
| – |
Brine tank full of water and occasionally overflows
|
Brine Tank Overfill | View Details |
| – |
Display is completely blank but water still flows through the softener
|
No Display / Power to Electronics Lost | View Details |
| – |
Display is on but very dim or flickering
|
Weak Display Backlight / Voltage Instability | View Details |
| – |
Salt level does not drop but a hard crust forms at the top of the brine tank
|
Salt Bridging in Brine Tank | View Details |
| – |
Softener appears to regenerate but outlet water is intermittently hard
|
Intermittent Bypass or Channeling in Resin Bed | View Details |
| – |
Softener cabinet or area around it is wet, but no error code is displayed
|
External Leak from Plumbing Connections | View Details |
| – |
Softener cabinet shows signs of stress cracks or deformation
|
Cabinet Structural Damage | View Details |
| – |
Softener causes a noticeable metallic or rusty tint in water
|
Iron Fouling of Resin Bed | View Details |
| – |
Softener does not start regeneration at all (no motor noise, no display change) even when manually commanded
|
Complete Control Failure / No Regeneration Initiation | View Details |
| – |
Softener emits a constant hissing or trickling sound even when not regenerating
|
Continuous Bypass or Internal Leak Through Valve | View Details |
| – |
Softener emits a strong rotten-egg or musty smell from the brine tank
|
Bacterial Growth in Brine Tank | View Details |
| – |
Softener frequently loses time and settings after short power cuts
|
Backup Power / Memory Retention Failure | View Details |
| – |
Softener installed but no improvement in limescale; taps still fur up quickly
|
Incorrect Installation / Bypass Piped Wrong | View Details |
| – |
Softener makes grinding or clicking noises from the valve head during regeneration
|
Worn Gears or Motor Coupling | View Details |
| – |
Softener regenerates at unexpected times during the day when water is in use
|
Immediate Regeneration Triggered by Capacity Reached | View Details |
| – |
Softener uses excessive salt and regenerates very frequently
|
Over-Regeneration / Incorrect Capacity Setting | View Details |
| – |
Softener uses very little or no salt over several weeks
|
No Brine Draw / Regeneration Not Occurring | View Details |
| – |
Water has a salty taste after regeneration
|
Residual Brine Carryover | View Details |
| – |
Water pressure at taps drops significantly when softener is in service
|
Flow Restriction Through Softener | View Details |
| – |
Water remains hard at taps even though the Scalemaster softener appears to run normally
|
Exhausted or Fouled Resin Bed | View Details |
| – |
Water softener makes loud banging or hammering noises when regenerating
|
Water Hammer / Rapid Valve Operation Noise | View Details |
No matching codes found
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