Scalemaster
No Brine Draw / Regeneration Not Occurring
Softener uses very little or no salt over several weeks
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Regeneration schedule disabled or set too infrequently, Brine injector blocked, Brine line disconnected or air leak, Control valve motor not advancing through brine draw stage
How to Fix / Troubleshooting
Safety first: Disconnect power and isolate water before removing injectors or hoses.
Step-by-step checks:
- 1. Review programming: Check that the unit is set to metered or timed regeneration and that the capacity and hardness are correctly entered.
- 2. Observe a regeneration: Manually start a regeneration and watch the brine tank. During brine draw, the water level should gradually fall. If it does not, suspect injector or brine line issues.
- 3. Clean brine injector: Remove and soak the injector/nozzle in vinegar or descaler, then rinse and reinstall.
- 4. Check brine line connections: Ensure all push-fit or compression fittings are airtight and the brine line is not cracked.
If salt usage does not resume, the control valve may need professional diagnosis.
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Repair Difficulty
Medium
3/5
Required Part
Brine Injector and Brine Line
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