Scalemaster Over-Regeneration / Incorrect Capacity Setting

Softener uses excessive salt and regenerates very frequently

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Possible Causes

Hardness setting programmed too high, Capacity set too low on Scalemaster controller, Flow meter misreading usage, Internal leak causing constant flow through meter

How to Fix / Troubleshooting

Safety first: No special hazards, but avoid altering advanced settings without the manual.

Step-by-step checks:

  • 1. Confirm actual hardness: Test raw water hardness and compare with the programmed value. Adjust to the correct level.
  • 2. Check capacity setting: Ensure the resin capacity (litres or m³ between regenerations) matches the model specification.
  • 3. Look for continuous flow: With all taps closed, check the softener display for flow. If flow is indicated, there may be a leak in the house or a running toilet causing unnecessary regenerations.

If settings are correct and salt use remains excessive, the flow meter or control board may require service.

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Repair Difficulty

Easy 2/5

Required Part

Control Valve Programming / Flow Meter
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