SpringWell
Regeneration Cycle Stuck
Softener is stuck in regeneration and does not return to service mode.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Drive motor failure, Jammed piston or rotor, Faulty control board timing, Obstruction in valve body
How to Fix / Troubleshooting
Safety: Bypass the softener and unplug it. Relieve pressure by opening a downstream faucet.
Steps to free a stuck regeneration:
- 1. Attempt manual advance: With power restored, try to manually advance the cycle using the REGEN or advance button. If the valve does not move, the drive system is likely jammed.
- 2. Inspect drive motor and gears: Remove the control cover and observe the motor and gears while attempting to advance. Replace the SpringWell drive motor or gear set if they do not turn.
- 3. Check for piston binding: With power off and pressure relieved, remove the control head and inspect the piston and seals for damage or debris. Rebuild with a SpringWell piston and seal kit if needed.
- 4. Replace control head: If mechanical parts are free but the controller will not advance cycles, replace the SpringWell electronic control head.
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Repair Difficulty
Hard
4/5
Required Part
SpringWell Control Valve Drive Motor
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