SpringWell
SpringWell Water Softeners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Control head display shows E01 and softener will not start a regeneration cycle.
Inlet Flow Sensor Failure
E02
Display shows E02 and unit does not track water usage correctly (regenerates too often or not at all).
Flow Meter Signal Error
E03
Display shows E03 and the softener is stuck in regeneration or will not move to the next cycle step.
Motor or Drive Fault
E04
Display shows E04 and the time or programming will not hold after power loss.
Memory / Power Backup Failure
E05
Display shows E05 and the softener will not initiate a scheduled regeneration.
Regeneration Initiation Fault
E06
Display shows E06 and the brine tank does not fill with water before regeneration.
Brine Fill Valve / Solenoid Fault
E07
Display shows E07 and the unit draws no brine during the brine draw stage of regeneration.
Brine Draw / Suction Failure
E08
Display shows E08 and the unit reports high drain flow or will not complete backwash.
Excessive Drain Flow / Drain Valve Fault
E09
Display shows E09 and the softener reports low inlet pressure or fails to regenerate properly.
Low Inlet Water Pressure Detection
E10
Display shows E10 and the unit indicates a sensor calibration or configuration error.
Configuration / Sensor Calibration Fault
E11
Display shows E11 and the unit reports a salt level sensor error (on models with electronic salt monitoring).
Salt Level Sensor Fault
E12
Display shows E12 and the unit indicates a temperature sensor or over-temperature fault (on models with temperature monitoring).
Water Temperature Sensor Fault
E13
Display shows E13 and the unit reports a valve position error.
Valve Position Sensor / Encoder Fault
E14
Display shows E14 and the unit indicates an internal communication error.
Internal Communication / Board Fault
E15
Display shows E15 and the unit indicates an overcurrent or motor overload condition.
Motor Overload / Stall Detection
E16
Display shows E16 and the unit indicates a brine tank overfill or high water level condition (on models with float switch monitoring).
Brine Tank Overfill / High Level Fault
E17
Display shows E17 and the unit indicates a power supply fault.
External Power Supply / Adapter Fault
E18
Display shows E18 and the unit indicates an internal leak detection or unexpected flow condition (on models with leak detection).
Unexpected Flow / Leak Detection Fault
Symptom
Brine tank has a thick crust of salt on top with little or no water visible underneath.
Salt Bridge Formation
Symptom
Brine tank is full of water and does not draw down between regenerations.
Brine Tank Flooding / No Draw
Symptom
Control display is on but buttons do not respond or respond intermittently.
Keypad / User Interface Failure
Symptom
No water flow to the house when the SpringWell softener is in service mode, but flow returns when in bypass.
Blocked Inlet/Outlet or Valve Obstruction
Symptom
Softener appears to be in bypass even when set to service; water is not softened.
Bypass Valve Malfunction
Symptom
Softener causes a sulfur or rotten egg smell after installation or regeneration.
Bacterial Growth / Sulfur Odor
Symptom
Softener control display is blank or flickering, and the unit does not respond.
No Power / Intermittent Power to Control Head
Symptom
Softener control head or plumbing sweats heavily and drips water in humid conditions.
Condensation on Cold Surfaces
Symptom
Softener emits a constant humming or buzzing noise from the control head.
Noisy Drive Motor or Transformer
Symptom
Softener is stuck in regeneration and does not return to service mode.
Regeneration Cycle Stuck
Symptom
Softener regenerates at the wrong time of day (e.g., during peak water use instead of at night).
Incorrect Time / Clock Setting
Symptom
Softener resin beads are found in household faucets and fixtures.
Resin Loss into Plumbing
Symptom
Softener resin tank appears to be bulging or deformed.
Tank Overpressure / Structural Failure
Symptom
SpringWell softener does not use any salt over weeks of operation.
No Brine Draw / No Regeneration Salt Usage
Symptom
SpringWell softener leaks water from around the control head or tank connections.
External Valve or Tank Leak
Symptom
SpringWell softener makes loud banging or hammering noises during regeneration.
Water Hammer / Rapid Valve Cycling
Symptom
SpringWell softener uses excessive salt and regenerates too frequently.
Over-Regeneration / Excessive Salt Consumption
Symptom
Water has a metallic or iron taste and staining persists even with the SpringWell softener.
Iron Fouling of Resin / Inadequate Iron Removal
Symptom
Water has a salty taste after the SpringWell softener regenerates.
Residual Brine in Service Water
Symptom
Water leaks from the drain line continuously, even when the softener is not regenerating.
Continuous Drain Flow
Symptom
Water pressure is noticeably lower after the SpringWell softener than before.
Pressure Drop Across Softener
Symptom
Water remains hard even though the SpringWell softener appears to run normally (no error codes).
Loss of Softening Capacity
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Control head display shows E01 and softener will not start a regeneration cycle.
|
Inlet Flow Sensor Failure | View Details |
| E02 |
Display shows E02 and unit does not track water usage correctly (regenerates too often or not at all).
|
Flow Meter Signal Error | View Details |
| E03 |
Display shows E03 and the softener is stuck in regeneration or will not move to the next cycle step.
|
Motor or Drive Fault | View Details |
| E04 |
Display shows E04 and the time or programming will not hold after power loss.
|
Memory / Power Backup Failure | View Details |
| E05 |
Display shows E05 and the softener will not initiate a scheduled regeneration.
|
Regeneration Initiation Fault | View Details |
| E06 |
Display shows E06 and the brine tank does not fill with water before regeneration.
|
Brine Fill Valve / Solenoid Fault | View Details |
| E07 |
Display shows E07 and the unit draws no brine during the brine draw stage of regeneration.
|
Brine Draw / Suction Failure | View Details |
| E08 |
Display shows E08 and the unit reports high drain flow or will not complete backwash.
|
Excessive Drain Flow / Drain Valve Fault | View Details |
| E09 |
Display shows E09 and the softener reports low inlet pressure or fails to regenerate properly.
|
Low Inlet Water Pressure Detection | View Details |
| E10 |
Display shows E10 and the unit indicates a sensor calibration or configuration error.
|
Configuration / Sensor Calibration Fault | View Details |
| E11 |
Display shows E11 and the unit reports a salt level sensor error (on models with electronic salt monitoring).
|
Salt Level Sensor Fault | View Details |
| E12 |
Display shows E12 and the unit indicates a temperature sensor or over-temperature fault (on models with temperature monitoring).
|
Water Temperature Sensor Fault | View Details |
| E13 |
Display shows E13 and the unit reports a valve position error.
|
Valve Position Sensor / Encoder Fault | View Details |
| E14 |
Display shows E14 and the unit indicates an internal communication error.
|
Internal Communication / Board Fault | View Details |
| E15 |
Display shows E15 and the unit indicates an overcurrent or motor overload condition.
|
Motor Overload / Stall Detection | View Details |
| E16 |
Display shows E16 and the unit indicates a brine tank overfill or high water level condition (on models with float switch monitoring).
|
Brine Tank Overfill / High Level Fault | View Details |
| E17 |
Display shows E17 and the unit indicates a power supply fault.
|
External Power Supply / Adapter Fault | View Details |
| E18 |
Display shows E18 and the unit indicates an internal leak detection or unexpected flow condition (on models with leak detection).
|
Unexpected Flow / Leak Detection Fault | View Details |
| – |
Brine tank has a thick crust of salt on top with little or no water visible underneath.
|
Salt Bridge Formation | View Details |
| – |
Brine tank is full of water and does not draw down between regenerations.
|
Brine Tank Flooding / No Draw | View Details |
| – |
Control display is on but buttons do not respond or respond intermittently.
|
Keypad / User Interface Failure | View Details |
| – |
No water flow to the house when the SpringWell softener is in service mode, but flow returns when in bypass.
|
Blocked Inlet/Outlet or Valve Obstruction | View Details |
| – |
Softener appears to be in bypass even when set to service; water is not softened.
|
Bypass Valve Malfunction | View Details |
| – |
Softener causes a sulfur or rotten egg smell after installation or regeneration.
|
Bacterial Growth / Sulfur Odor | View Details |
| – |
Softener control display is blank or flickering, and the unit does not respond.
|
No Power / Intermittent Power to Control Head | View Details |
| – |
Softener control head or plumbing sweats heavily and drips water in humid conditions.
|
Condensation on Cold Surfaces | View Details |
| – |
Softener emits a constant humming or buzzing noise from the control head.
|
Noisy Drive Motor or Transformer | View Details |
| – |
Softener is stuck in regeneration and does not return to service mode.
|
Regeneration Cycle Stuck | View Details |
| – |
Softener regenerates at the wrong time of day (e.g., during peak water use instead of at night).
|
Incorrect Time / Clock Setting | View Details |
| – |
Softener resin beads are found in household faucets and fixtures.
|
Resin Loss into Plumbing | View Details |
| – |
Softener resin tank appears to be bulging or deformed.
|
Tank Overpressure / Structural Failure | View Details |
| – |
SpringWell softener does not use any salt over weeks of operation.
|
No Brine Draw / No Regeneration Salt Usage | View Details |
| – |
SpringWell softener leaks water from around the control head or tank connections.
|
External Valve or Tank Leak | View Details |
| – |
SpringWell softener makes loud banging or hammering noises during regeneration.
|
Water Hammer / Rapid Valve Cycling | View Details |
| – |
SpringWell softener uses excessive salt and regenerates too frequently.
|
Over-Regeneration / Excessive Salt Consumption | View Details |
| – |
Water has a metallic or iron taste and staining persists even with the SpringWell softener.
|
Iron Fouling of Resin / Inadequate Iron Removal | View Details |
| – |
Water has a salty taste after the SpringWell softener regenerates.
|
Residual Brine in Service Water | View Details |
| – |
Water leaks from the drain line continuously, even when the softener is not regenerating.
|
Continuous Drain Flow | View Details |
| – |
Water pressure is noticeably lower after the SpringWell softener than before.
|
Pressure Drop Across Softener | View Details |
| – |
Water remains hard even though the SpringWell softener appears to run normally (no error codes).
|
Loss of Softening Capacity | View Details |
No matching codes found
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