SpringWell
Loss of Softening Capacity
Water remains hard even though the SpringWell softener appears to run normally (no error codes).
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Exhausted or fouled cation resin bed, Incorrect hardness or capacity programming, Bypass valve partially open, Insufficient salt dosage or empty brine tank
How to Fix / Troubleshooting
Safety: No electrical or plumbing disassembly is required for initial checks. Wear gloves when handling salt and chemicals.
Steps to restore softening capacity:
- 1. Verify bypass position: Confirm the SpringWell bypass valve is fully in the SERVICE position. A partially open bypass can mix hard and soft water.
- 2. Check salt level: Open the brine tank and ensure there is adequate salt (at least 1/3 full). Refill with high-purity solar or pellet salt if low.
- 3. Confirm programming: Verify that the hardness setting matches your actual water hardness and that the capacity and salt dose are set per SpringWell's recommendations.
- 4. Force a manual regeneration: Initiate a manual regen and allow it to complete. Test water hardness after the cycle using a hardness test kit.
- 5. Clean or replace resin: If water remains hard, the resin may be iron-fouled or exhausted. Treat with a resin cleaner per SpringWell guidelines, or replace the SpringWell cation resin media in the mineral tank.
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Repair Difficulty
Medium
3/5
Required Part
SpringWell Cation Resin Media
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