Hotpoint
Unresponsive Touch Panel / Keypad
Display is on but buttons do not respond or respond intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Moisture under touch panel, Worn or cracked keypad, Loose ribbon cable, Faulty user interface board
How to Fix / Troubleshooting
Safety: Unplug the unit before opening the control panel.
- Dry the panel: If condensation is visible, leave the unit unplugged with the door open for several hours.
- Access control panel: Remove screws securing the front/top trim to expose the keypad and display.
- Check ribbon cable: Reseat the flat cable between the keypad and main board. Ensure it is not creased or damaged.
- Inspect keypad: Look for cracks or worn areas on the touch surface.
- Replace user interface: If buttons remain unresponsive, install a Hotpoint-compatible control panel assembly.
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Repair Difficulty
Medium
3/5
Required Part
User Interface / Display Board
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