Polaris
Polaris Multicookers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Multicooker will not start a program; display shows E1 shortly after power-on or when pressing Start.
Bottom Temperature Sensor (NTC) Open Circuit
E10
E10 appears and the cooker does not heat; sometimes accompanied by a faint click but no temperature rise.
Heating Element Circuit Fault
E11
E11 error appears when trying to start any program; the lid may not lock properly.
Lid Lock / Safety Switch Fault
E12
E12 appears intermittently; cooker may stop mid-cycle, especially when the lid is moved or bumped.
Intermittent Lid Position / Lock Signal
E13
E13 error appears and the cooker refuses to start; sometimes after a liquid spill inside the housing.
Internal Moisture / Short Circuit Protection
E14
E14 is displayed; cooker powers on but cannot be controlled properly, buttons may not respond.
Keypad / Touch Panel Fault
E15
E15 appears and the cooker may shut down unexpectedly during operation.
Internal Power Supply Voltage Error
E2
Multicooker beeps and shows E2; programs will not start or abort shortly after heating begins.
Bottom Temperature Sensor (NTC) Short Circuit
E3
Display shows E3 during cooking, often when using high-temperature modes like Fry or Bake; heating stops.
Overtemperature Protection Triggered (Bottom Plate Overheat)
E4
E4 appears on the display and the cooker refuses to start pressure or high-heat programs.
Lid / Top Temperature Sensor Fault
E5
E5 error appears when trying to use pressure-cooking modes; cooker may start heating then stop with beeps.
Pressure Sensor Fault or Out-of-Range Signal
E6
E6 is displayed and the cooker will not build pressure; sometimes accompanied by rapid beeping.
Abnormal Pressure Rise / Overpressure Protection
E7
E7 appears shortly after starting a pressure program; cooker fails to reach pressure and cancels the cycle.
Insufficient Pressure Build-Up Detected
E8
E8 error appears and the cooker stops heating; often occurs during long cooking cycles.
Internal Overheat or Dry Pot Protection
E9
E9 is displayed and the cooker does not respond to program selection or heating commands.
Main Control Board Communication or Internal Fault
H1
Display shows H1 and the cooker refuses to start or immediately stops heating.
High Temperature Detected at Bottom Sensor
H2
H2 appears during or after high-temperature cooking; cooker stops heating and may beep continuously.
High Temperature Detected at Lid Sensor
P1
P1 error appears when selecting or running pressure programs; cooker may not lock or build pressure.
Pressure System Integrity Fault
P2
P2 error appears during pressure cooking; cooker may vent steam excessively and abort the cycle.
Overpressure / Safety Vent Activation
Symptom
Condensation and water dripping from the lid onto the countertop during cooking.
Condensation Management / Collector Overflow
Symptom
Display and buttons work, but the Start button does not respond; programs cannot be initiated.
Start Button / Keypad Failure
Symptom
Display is very dim or flickers; cooker may reset when heating starts.
Unstable Low-Voltage Power Supply
Symptom
Float valve does not rise; cooker never indicates that pressure has been reached.
Float Valve Stuck or Leaking
Symptom
Inner pot coating is peeling or scratched; food sticks and burns easily.
Damaged Non-Stick Coating
Symptom
Keep-warm function overheats food, causing it to dry out or burn on the bottom.
Keep-Warm Temperature Too High
Symptom
Lid is stuck and cannot be opened after cooking; float valve appears down but lid will not rotate.
Mechanical Lid Lock Jam
Symptom
Loud clicking, popping, or metallic noises from the bottom of the cooker during heating.
Thermal Expansion or Loose Heating Plate Assembly
Symptom
Multicooker does not power on at all; no lights or display when plugged in.
No Power / Dead Appliance
Symptom
Multicooker emits a burning smell during operation; sometimes light smoke from the lid or bottom vents.
Burnt Food or Electrical Overheating
Symptom
Multicooker exterior becomes excessively hot to touch during operation.
Insulation or Thermal Shield Degradation
Symptom
Multicooker heats but cannot reach or maintain set temperature; food undercooked or overcooked.
Temperature Regulation Inaccuracy
Symptom
Multicooker powers on but does not heat in any mode; timer counts down but food remains cold.
Heating Failure Without Error Code
Symptom
Programs stop unexpectedly and the cooker returns to standby without any error code.
Intermittent Power or Control Interruption
Symptom
Rattling or vibration noise from the lid area during pressure cooking.
Loose Lid Components or Valve Rattle
Symptom
Steam constantly escapes from the steam release valve during pressure cooking; pressure does not build.
Steam Release Valve Not Sealing
Symptom
Steam or water leaking around the lid during pressure cooking; cooker struggles to reach pressure.
Lid Seal Leakage
Symptom
Time countdown does not start; cooker stays in preheat indefinitely without building pressure.
Preheat / Pressure Detection Failure
Symptom
Water or foam spurts from the steam valve during cooking, making a mess on the countertop.
Excessive Foaming / Boil-Over Through Valve
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Multicooker will not start a program; display shows E1 shortly after power-on or when pressing Start.
|
Bottom Temperature Sensor (NTC) Open Circuit | View Details |
| E10 |
E10 appears and the cooker does not heat; sometimes accompanied by a faint click but no temperature rise.
|
Heating Element Circuit Fault | View Details |
| E11 |
E11 error appears when trying to start any program; the lid may not lock properly.
|
Lid Lock / Safety Switch Fault | View Details |
| E12 |
E12 appears intermittently; cooker may stop mid-cycle, especially when the lid is moved or bumped.
|
Intermittent Lid Position / Lock Signal | View Details |
| E13 |
E13 error appears and the cooker refuses to start; sometimes after a liquid spill inside the housing.
|
Internal Moisture / Short Circuit Protection | View Details |
| E14 |
E14 is displayed; cooker powers on but cannot be controlled properly, buttons may not respond.
|
Keypad / Touch Panel Fault | View Details |
| E15 |
E15 appears and the cooker may shut down unexpectedly during operation.
|
Internal Power Supply Voltage Error | View Details |
| E2 |
Multicooker beeps and shows E2; programs will not start or abort shortly after heating begins.
|
Bottom Temperature Sensor (NTC) Short Circuit | View Details |
| E3 |
Display shows E3 during cooking, often when using high-temperature modes like Fry or Bake; heating stops.
|
Overtemperature Protection Triggered (Bottom Plate Overheat) | View Details |
| E4 |
E4 appears on the display and the cooker refuses to start pressure or high-heat programs.
|
Lid / Top Temperature Sensor Fault | View Details |
| E5 |
E5 error appears when trying to use pressure-cooking modes; cooker may start heating then stop with beeps.
|
Pressure Sensor Fault or Out-of-Range Signal | View Details |
| E6 |
E6 is displayed and the cooker will not build pressure; sometimes accompanied by rapid beeping.
|
Abnormal Pressure Rise / Overpressure Protection | View Details |
| E7 |
E7 appears shortly after starting a pressure program; cooker fails to reach pressure and cancels the cycle.
|
Insufficient Pressure Build-Up Detected | View Details |
| E8 |
E8 error appears and the cooker stops heating; often occurs during long cooking cycles.
|
Internal Overheat or Dry Pot Protection | View Details |
| E9 |
E9 is displayed and the cooker does not respond to program selection or heating commands.
|
Main Control Board Communication or Internal Fault | View Details |
| H1 |
Display shows H1 and the cooker refuses to start or immediately stops heating.
|
High Temperature Detected at Bottom Sensor | View Details |
| H2 |
H2 appears during or after high-temperature cooking; cooker stops heating and may beep continuously.
|
High Temperature Detected at Lid Sensor | View Details |
| P1 |
P1 error appears when selecting or running pressure programs; cooker may not lock or build pressure.
|
Pressure System Integrity Fault | View Details |
| P2 |
P2 error appears during pressure cooking; cooker may vent steam excessively and abort the cycle.
|
Overpressure / Safety Vent Activation | View Details |
| – |
Condensation and water dripping from the lid onto the countertop during cooking.
|
Condensation Management / Collector Overflow | View Details |
| – |
Display and buttons work, but the Start button does not respond; programs cannot be initiated.
|
Start Button / Keypad Failure | View Details |
| – |
Display is very dim or flickers; cooker may reset when heating starts.
|
Unstable Low-Voltage Power Supply | View Details |
| – |
Float valve does not rise; cooker never indicates that pressure has been reached.
|
Float Valve Stuck or Leaking | View Details |
| – |
Inner pot coating is peeling or scratched; food sticks and burns easily.
|
Damaged Non-Stick Coating | View Details |
| – |
Keep-warm function overheats food, causing it to dry out or burn on the bottom.
|
Keep-Warm Temperature Too High | View Details |
| – |
Lid is stuck and cannot be opened after cooking; float valve appears down but lid will not rotate.
|
Mechanical Lid Lock Jam | View Details |
| – |
Loud clicking, popping, or metallic noises from the bottom of the cooker during heating.
|
Thermal Expansion or Loose Heating Plate Assembly | View Details |
| – |
Multicooker does not power on at all; no lights or display when plugged in.
|
No Power / Dead Appliance | View Details |
| – |
Multicooker emits a burning smell during operation; sometimes light smoke from the lid or bottom vents.
|
Burnt Food or Electrical Overheating | View Details |
| – |
Multicooker exterior becomes excessively hot to touch during operation.
|
Insulation or Thermal Shield Degradation | View Details |
| – |
Multicooker heats but cannot reach or maintain set temperature; food undercooked or overcooked.
|
Temperature Regulation Inaccuracy | View Details |
| – |
Multicooker powers on but does not heat in any mode; timer counts down but food remains cold.
|
Heating Failure Without Error Code | View Details |
| – |
Programs stop unexpectedly and the cooker returns to standby without any error code.
|
Intermittent Power or Control Interruption | View Details |
| – |
Rattling or vibration noise from the lid area during pressure cooking.
|
Loose Lid Components or Valve Rattle | View Details |
| – |
Steam constantly escapes from the steam release valve during pressure cooking; pressure does not build.
|
Steam Release Valve Not Sealing | View Details |
| – |
Steam or water leaking around the lid during pressure cooking; cooker struggles to reach pressure.
|
Lid Seal Leakage | View Details |
| – |
Time countdown does not start; cooker stays in preheat indefinitely without building pressure.
|
Preheat / Pressure Detection Failure | View Details |
| – |
Water or foam spurts from the steam valve during cooking, making a mess on the countertop.
|
Excessive Foaming / Boil-Over Through Valve | View Details |
No matching codes found
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