Wyze
Wyze Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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C1
Wyze robot vacuum reports C1 and will not start cleaning; may announce a side brush error or show side brush icon.
Side Brush Motor Stall or Obstruction
C10
Wyze robot vacuum shows C10 and stops; often indicates a stuck front caster wheel or navigation error.
Front Caster Wheel Jam or Navigation Sensor Interference
C11
Wyze robot vacuum displays C11 and cannot find or dock with the charging station.
Docking Sensor or Charging Station Detection Failure
C12
Wyze robot vacuum shows C12 and stops; often related to LiDAR or top-mounted laser sensor issues on mapping models.
LiDAR Turret Blocked or Failure
C13
Wyze robot vacuum displays C13 and stops; often indicates a low battery or charging protection error.
Battery Protection or Low Voltage Lockout
C14
Wyze robot vacuum shows C14 and stops; often associated with overcurrent or overload protection.
Motor Overcurrent Protection Triggered
C15
Wyze robot vacuum displays C15 and cannot connect to Wi‑Fi or the Wyze app.
Wi‑Fi Module or Network Connection Error
C16
Wyze robot vacuum shows C16 and stops; often indicates an internal temperature or overheating error.
Overtemperature Protection Triggered
C17
Wyze robot vacuum displays C17 and stops; often related to navigation map or localization failure.
Navigation Localization Error
C18
Wyze robot vacuum shows C18 and stops; often indicates a stuck or jammed robot error beyond simple wheel obstruction.
Severe Obstruction or Chassis Jam
C19
Wyze robot vacuum displays C19 and will not start; often associated with firmware or internal software error.
Firmware or System Software Fault
C2
Wyze robot vacuum shows C2 and stops; main brush icon or message indicates a main brush problem.
Main Brush Motor Overload or Blockage
C20
Wyze robot vacuum shows C20 and stops; often indicates a sensor calibration or alignment error.
Sensor Calibration Failure
C3
Wyze robot vacuum displays C3 and stops; may indicate a wheel or drive error.
Drive Wheel Motor Stall or Obstruction
C4
Wyze robot vacuum shows C4 and refuses to start or stops shortly after starting; often associated with cliff or drop sensor issues.
Cliff Sensor Blocked or Malfunctioning
C5
Wyze robot vacuum displays C5 and stops; often described as a bumper or collision sensor error.
Front Bumper Stuck or Collision Sensor Fault
C6
Wyze robot vacuum shows C6 and will not start cleaning; may indicate a stuck or lifted robot error.
Robot Stuck or Suspended Detection
C7
Wyze robot vacuum displays C7 and stops; often associated with fan or suction issues.
Vacuum Fan Motor Failure or Blockage
C8
Wyze robot vacuum shows C8 and stops; often related to dustbin or filter detection.
Dustbin Not Detected or Filter Sensor Error
C9
Wyze robot vacuum displays C9 and will not start; often associated with internal communication or sensor bus errors.
Internal Communication Fault (Sensor Bus Error)
Symptom
Wyze robot vacuum does not respond to app commands, but cleans when started manually.
App Control or Connectivity Issue
Symptom
Wyze robot vacuum does not return to the dock at the end of cleaning and stops in random locations.
Dock Return Failure
Symptom
Wyze robot vacuum emits a burning smell or very hot air during operation.
Overheating Motor or Electrical Component
Symptom
Wyze robot vacuum frequently gets stuck on area rugs, thresholds, or power cords.
Frequent Obstruction and Entrapment
Symptom
Wyze robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
Mechanical Noise from Brush or Wheel Assembly
Symptom
Wyze robot vacuum leaves marks or scratches on hardwood or delicate flooring.
Floor Surface Damage from Robot Components
Symptom
Wyze robot vacuum leaves streaks of dust along baseboards and corners; edges are not cleaned well.
Ineffective Edge Cleaning
Symptom
Wyze robot vacuum moves in circles or veers strongly to one side.
Directional Control or Wheel Speed Imbalance
Symptom
Wyze robot vacuum occasionally fails to start at scheduled times, even though schedules are set in the app.
Scheduling or Timer Malfunction
Symptom
Wyze robot vacuum occasionally shuts off when going over thick rugs or transitions.
Load-Induced Shutdown
Symptom
Wyze robot vacuum powers on but immediately shuts off when removed from the dock.
Battery Not Holding Charge
Symptom
Wyze robot vacuum runs but leaves visible debris and dust on the floor; suction seems weak.
Reduced Suction Performance
Symptom
Wyze robot vacuum starts cleaning but stops after a few minutes with no specific error code in the app.
Premature Cleaning Termination
Symptom
Wyze robot vacuum will not power on at all; no lights or sounds when pressing the power button.
No Power / Dead Robot
Symptom
Wyze robot vacuum's brushes do not spin, but the robot moves and suctions normally.
Brush Drive Failure
Symptom
Wyze robot vacuum's dustbin fills very quickly and the filter clogs after a short run.
Excessive Dust Load / Filter Saturation
Symptom
Wyze robot vacuum's filter compartment or dustbin shows signs of mold or unpleasant odor.
Biological Growth and Odor in Dustbin
Symptom
Wyze robot vacuum's front bumper feels loose or misaligned, and collisions are not detected properly.
Bumper Mechanical Misalignment
Symptom
Wyze robot vacuum's front caster wheel does not swivel, causing dragging and navigation issues.
Front Caster Wheel Seizure
Symptom
Wyze robot vacuum's map is inaccurate or rooms are misaligned and overlapping in the app.
Mapping Inaccuracy
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| C1 |
Wyze robot vacuum reports C1 and will not start cleaning; may announce a side brush error or show side brush icon.
|
Side Brush Motor Stall or Obstruction | View Details |
| C10 |
Wyze robot vacuum shows C10 and stops; often indicates a stuck front caster wheel or navigation error.
|
Front Caster Wheel Jam or Navigation Sensor Interference | View Details |
| C11 |
Wyze robot vacuum displays C11 and cannot find or dock with the charging station.
|
Docking Sensor or Charging Station Detection Failure | View Details |
| C12 |
Wyze robot vacuum shows C12 and stops; often related to LiDAR or top-mounted laser sensor issues on mapping models.
|
LiDAR Turret Blocked or Failure | View Details |
| C13 |
Wyze robot vacuum displays C13 and stops; often indicates a low battery or charging protection error.
|
Battery Protection or Low Voltage Lockout | View Details |
| C14 |
Wyze robot vacuum shows C14 and stops; often associated with overcurrent or overload protection.
|
Motor Overcurrent Protection Triggered | View Details |
| C15 |
Wyze robot vacuum displays C15 and cannot connect to Wi‑Fi or the Wyze app.
|
Wi‑Fi Module or Network Connection Error | View Details |
| C16 |
Wyze robot vacuum shows C16 and stops; often indicates an internal temperature or overheating error.
|
Overtemperature Protection Triggered | View Details |
| C17 |
Wyze robot vacuum displays C17 and stops; often related to navigation map or localization failure.
|
Navigation Localization Error | View Details |
| C18 |
Wyze robot vacuum shows C18 and stops; often indicates a stuck or jammed robot error beyond simple wheel obstruction.
|
Severe Obstruction or Chassis Jam | View Details |
| C19 |
Wyze robot vacuum displays C19 and will not start; often associated with firmware or internal software error.
|
Firmware or System Software Fault | View Details |
| C2 |
Wyze robot vacuum shows C2 and stops; main brush icon or message indicates a main brush problem.
|
Main Brush Motor Overload or Blockage | View Details |
| C20 |
Wyze robot vacuum shows C20 and stops; often indicates a sensor calibration or alignment error.
|
Sensor Calibration Failure | View Details |
| C3 |
Wyze robot vacuum displays C3 and stops; may indicate a wheel or drive error.
|
Drive Wheel Motor Stall or Obstruction | View Details |
| C4 |
Wyze robot vacuum shows C4 and refuses to start or stops shortly after starting; often associated with cliff or drop sensor issues.
|
Cliff Sensor Blocked or Malfunctioning | View Details |
| C5 |
Wyze robot vacuum displays C5 and stops; often described as a bumper or collision sensor error.
|
Front Bumper Stuck or Collision Sensor Fault | View Details |
| C6 |
Wyze robot vacuum shows C6 and will not start cleaning; may indicate a stuck or lifted robot error.
|
Robot Stuck or Suspended Detection | View Details |
| C7 |
Wyze robot vacuum displays C7 and stops; often associated with fan or suction issues.
|
Vacuum Fan Motor Failure or Blockage | View Details |
| C8 |
Wyze robot vacuum shows C8 and stops; often related to dustbin or filter detection.
|
Dustbin Not Detected or Filter Sensor Error | View Details |
| C9 |
Wyze robot vacuum displays C9 and will not start; often associated with internal communication or sensor bus errors.
|
Internal Communication Fault (Sensor Bus Error) | View Details |
| – |
Wyze robot vacuum does not respond to app commands, but cleans when started manually.
|
App Control or Connectivity Issue | View Details |
| – |
Wyze robot vacuum does not return to the dock at the end of cleaning and stops in random locations.
|
Dock Return Failure | View Details |
| – |
Wyze robot vacuum emits a burning smell or very hot air during operation.
|
Overheating Motor or Electrical Component | View Details |
| – |
Wyze robot vacuum frequently gets stuck on area rugs, thresholds, or power cords.
|
Frequent Obstruction and Entrapment | View Details |
| – |
Wyze robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
|
Mechanical Noise from Brush or Wheel Assembly | View Details |
| – |
Wyze robot vacuum leaves marks or scratches on hardwood or delicate flooring.
|
Floor Surface Damage from Robot Components | View Details |
| – |
Wyze robot vacuum leaves streaks of dust along baseboards and corners; edges are not cleaned well.
|
Ineffective Edge Cleaning | View Details |
| – |
Wyze robot vacuum moves in circles or veers strongly to one side.
|
Directional Control or Wheel Speed Imbalance | View Details |
| – |
Wyze robot vacuum occasionally fails to start at scheduled times, even though schedules are set in the app.
|
Scheduling or Timer Malfunction | View Details |
| – |
Wyze robot vacuum occasionally shuts off when going over thick rugs or transitions.
|
Load-Induced Shutdown | View Details |
| – |
Wyze robot vacuum powers on but immediately shuts off when removed from the dock.
|
Battery Not Holding Charge | View Details |
| – |
Wyze robot vacuum runs but leaves visible debris and dust on the floor; suction seems weak.
|
Reduced Suction Performance | View Details |
| – |
Wyze robot vacuum starts cleaning but stops after a few minutes with no specific error code in the app.
|
Premature Cleaning Termination | View Details |
| – |
Wyze robot vacuum will not power on at all; no lights or sounds when pressing the power button.
|
No Power / Dead Robot | View Details |
| – |
Wyze robot vacuum's brushes do not spin, but the robot moves and suctions normally.
|
Brush Drive Failure | View Details |
| – |
Wyze robot vacuum's dustbin fills very quickly and the filter clogs after a short run.
|
Excessive Dust Load / Filter Saturation | View Details |
| – |
Wyze robot vacuum's filter compartment or dustbin shows signs of mold or unpleasant odor.
|
Biological Growth and Odor in Dustbin | View Details |
| – |
Wyze robot vacuum's front bumper feels loose or misaligned, and collisions are not detected properly.
|
Bumper Mechanical Misalignment | View Details |
| – |
Wyze robot vacuum's front caster wheel does not swivel, causing dragging and navigation issues.
|
Front Caster Wheel Seizure | View Details |
| – |
Wyze robot vacuum's map is inaccurate or rooms are misaligned and overlapping in the app.
|
Mapping Inaccuracy | View Details |
No matching codes found
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