Henderson
Henderson Garage Door Openers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Garage door opener will not respond to wall control or remote; 7‑segment display or LED shows E1.
Photocell Safety Beam Obstruction or Misalignment
E10
Remote controls do not program; display shows E10 when attempting to learn a handset.
Radio Receiver Fault
E11
Wall control is dead but remotes work; display shows E11 when wall button is pressed.
Wall Control Circuit Fault
E12
Door opens but will not close from remote; E12 appears when closing is attempted.
Safety Input Lockout / Manual Lock Active
E13
Door reverses just before fully closing; opener shows E13.
Soft Stop / Close Position Error
E14
Door stops just short of fully open; E14 appears on the display.
Open Limit Position Error
E15
Opener light flashes a specific pattern and E15 is shown; door will not move.
Safety Test Failure at Startup
E16
Keypad will not operate the door; E16 appears when a code is entered.
Wireless Keypad Communication Error
E17
Door starts to move then immediately stops; E17 is displayed.
Door Lock or Latch Engaged
E18
Opener runs but chain/belt does not move; E18 appears after a few seconds.
Drive Disengaged or Broken
E19
Opener light flashes and E19 is displayed; door will not move from any control.
Emergency Stop or Safety Edge Triggered
E2
Door will not close from remote or wall button; opener reverses immediately and displays E2.
Safety Beam Circuit Open or Short
E20
Display shows E20; door moves erratically or in the wrong direction.
Motor Direction or Phase Error
E3
Door stops part way and reverses; opener shows E3 during closing cycle.
Excessive Closing Force / Obstruction Detected
E4
Door stops and reverses during opening; opener displays E4.
Excessive Opening Force / Travel Obstruction
E5
Opener runs briefly then stops; display shows E5 and door does not move.
Motor Overload or Stalled Motor
E6
Opener beeps and shows E6; remotes and wall control are unresponsive.
Control Logic Fault / Firmware Error
E7
Door will not move; opener displays E7 and emits a series of beeps.
Travel Limit Not Set or Lost
E8
Opener display shows E8; motor does not run; courtesy light may still work.
Low Voltage or Power Supply Fault
E9
Opener intermittently stops mid‑travel and shows E9; after a pause it may resume.
Thermal Overload / Overheating Protection
Symptom
Burning smell or visible smoke from opener housing.
Electrical Overheating / Component Failure
Symptom
Door closes too hard, slamming into the floor.
Excessive Down Force / Overtravel
Symptom
Door opens unevenly, one side higher than the other, causing twisting.
Door Cable or Spring Imbalance
Symptom
Garage door makes loud banging or grinding noises during operation.
Worn Rollers or Loose Hardware
Symptom
Garage door opener hums but door does not move.
Stalled Motor or Jammed Door Mechanism
Symptom
Garage door opener runs but door moves only a few centimeters then stops.
Travel Calibration Lost or Obstruction
Symptom
Garage door opens by itself without any command.
Unintended Activation / Interference
Symptom
Garage door opens normally but will not close from remote; closes only when holding wall button.
Safety Beam Bypass / Constant‑Pressure Close Mode
Symptom
Garage door reverses immediately after hitting the floor.
Over‑Sensitive Down Force or Misadjusted Travel Limit
Symptom
Garage door shakes or vibrates excessively when opening or closing.
Door Imbalance or Track Misalignment
Symptom
Garage door starts to close then reverses with no visible obstruction.
Force Safety Trip Due to Binding
Symptom
Garage door will not fully open; stops part way without any error code.
Insufficient Up Force or Mechanical Obstruction
Symptom
Keypad or remotes work intermittently; sometimes require multiple presses.
Intermittent Control Signal
Symptom
Opener head vibrates excessively and mounting brackets rattle.
Loose Opener Mounting or Imbalanced Door Load
Symptom
Opener light does not turn on when door operates.
Courtesy Light Circuit Failure
Symptom
Opener motor runs continuously without stopping at end positions.
Limit Switch Failure
Symptom
Remote controls have very short range or work only when close to the opener.
Weak Radio Reception
Symptom
Water or moisture found inside opener housing; intermittent operation during damp weather.
Moisture Ingress / Corrosion
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Garage door opener will not respond to wall control or remote; 7‑segment display or LED shows E1.
|
Photocell Safety Beam Obstruction or Misalignment | View Details |
| E10 |
Remote controls do not program; display shows E10 when attempting to learn a handset.
|
Radio Receiver Fault | View Details |
| E11 |
Wall control is dead but remotes work; display shows E11 when wall button is pressed.
|
Wall Control Circuit Fault | View Details |
| E12 |
Door opens but will not close from remote; E12 appears when closing is attempted.
|
Safety Input Lockout / Manual Lock Active | View Details |
| E13 |
Door reverses just before fully closing; opener shows E13.
|
Soft Stop / Close Position Error | View Details |
| E14 |
Door stops just short of fully open; E14 appears on the display.
|
Open Limit Position Error | View Details |
| E15 |
Opener light flashes a specific pattern and E15 is shown; door will not move.
|
Safety Test Failure at Startup | View Details |
| E16 |
Keypad will not operate the door; E16 appears when a code is entered.
|
Wireless Keypad Communication Error | View Details |
| E17 |
Door starts to move then immediately stops; E17 is displayed.
|
Door Lock or Latch Engaged | View Details |
| E18 |
Opener runs but chain/belt does not move; E18 appears after a few seconds.
|
Drive Disengaged or Broken | View Details |
| E19 |
Opener light flashes and E19 is displayed; door will not move from any control.
|
Emergency Stop or Safety Edge Triggered | View Details |
| E2 |
Door will not close from remote or wall button; opener reverses immediately and displays E2.
|
Safety Beam Circuit Open or Short | View Details |
| E20 |
Display shows E20; door moves erratically or in the wrong direction.
|
Motor Direction or Phase Error | View Details |
| E3 |
Door stops part way and reverses; opener shows E3 during closing cycle.
|
Excessive Closing Force / Obstruction Detected | View Details |
| E4 |
Door stops and reverses during opening; opener displays E4.
|
Excessive Opening Force / Travel Obstruction | View Details |
| E5 |
Opener runs briefly then stops; display shows E5 and door does not move.
|
Motor Overload or Stalled Motor | View Details |
| E6 |
Opener beeps and shows E6; remotes and wall control are unresponsive.
|
Control Logic Fault / Firmware Error | View Details |
| E7 |
Door will not move; opener displays E7 and emits a series of beeps.
|
Travel Limit Not Set or Lost | View Details |
| E8 |
Opener display shows E8; motor does not run; courtesy light may still work.
|
Low Voltage or Power Supply Fault | View Details |
| E9 |
Opener intermittently stops mid‑travel and shows E9; after a pause it may resume.
|
Thermal Overload / Overheating Protection | View Details |
| – |
Burning smell or visible smoke from opener housing.
|
Electrical Overheating / Component Failure | View Details |
| – |
Door closes too hard, slamming into the floor.
|
Excessive Down Force / Overtravel | View Details |
| – |
Door opens unevenly, one side higher than the other, causing twisting.
|
Door Cable or Spring Imbalance | View Details |
| – |
Garage door makes loud banging or grinding noises during operation.
|
Worn Rollers or Loose Hardware | View Details |
| – |
Garage door opener hums but door does not move.
|
Stalled Motor or Jammed Door Mechanism | View Details |
| – |
Garage door opener runs but door moves only a few centimeters then stops.
|
Travel Calibration Lost or Obstruction | View Details |
| – |
Garage door opens by itself without any command.
|
Unintended Activation / Interference | View Details |
| – |
Garage door opens normally but will not close from remote; closes only when holding wall button.
|
Safety Beam Bypass / Constant‑Pressure Close Mode | View Details |
| – |
Garage door reverses immediately after hitting the floor.
|
Over‑Sensitive Down Force or Misadjusted Travel Limit | View Details |
| – |
Garage door shakes or vibrates excessively when opening or closing.
|
Door Imbalance or Track Misalignment | View Details |
| – |
Garage door starts to close then reverses with no visible obstruction.
|
Force Safety Trip Due to Binding | View Details |
| – |
Garage door will not fully open; stops part way without any error code.
|
Insufficient Up Force or Mechanical Obstruction | View Details |
| – |
Keypad or remotes work intermittently; sometimes require multiple presses.
|
Intermittent Control Signal | View Details |
| – |
Opener head vibrates excessively and mounting brackets rattle.
|
Loose Opener Mounting or Imbalanced Door Load | View Details |
| – |
Opener light does not turn on when door operates.
|
Courtesy Light Circuit Failure | View Details |
| – |
Opener motor runs continuously without stopping at end positions.
|
Limit Switch Failure | View Details |
| – |
Remote controls have very short range or work only when close to the opener.
|
Weak Radio Reception | View Details |
| – |
Water or moisture found inside opener housing; intermittent operation during damp weather.
|
Moisture Ingress / Corrosion | View Details |
No matching codes found
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