Philips
Philips Carpet Cleaners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Carpet cleaner will not start; display shows E1 immediately after pressing the power button.
Main Power Input Fault
E10
E10 error appears and the unit will not run unless the dirty water tank is removed and reinstalled.
Dirty Water Tank Presence or Full Sensor Fault
E11
E11 error appears and the unit will not recognize the clean water tank.
Clean Water Tank Presence Sensor Fault
E12
E12 error appears and the unit cycles the pump on and off rapidly without spraying properly.
Airlock or Low Flow in Solution Circuit
E13
E13 error appears and the brush speed indicator flashes; brushes may run too slowly or stop.
Brush Speed Feedback Fault
E14
E14 error appears and the unit will not respond to button presses.
User Interface Communication Fault
E15
E15 error appears and the unit shuts down when switching between cleaning modes.
Mode Selector or Sensor Fault
E16
E16 error appears and the unit indicates a filter problem; suction may be reduced.
Filter Sensor or Airflow Sensor Fault
E17
E17 error appears and the unit will not heat water or enable a 'warm clean' mode (on heated models).
Water Heater or Temperature Sensor Fault
E18
E18 error appears and the unit reports a battery or power issue on cordless Philips carpet cleaner models.
Battery Pack or Charging Fault
E2
Carpet cleaner powers on but motor does not run; E2 error appears shortly after start.
Motor Overload or Open Circuit
E3
Display shows E3 and the brush roll does not rotate, though suction may still work.
Brush Motor or Brush Drive Fault
E4
E4 error appears and the unit stops spraying solution; suction and brush may still operate.
Solution Pump or Flow Sensor Fault
E5
E5 error appears and the unit shuts down after a short period of use.
Overtemperature Protection Triggered
E6
E6 error appears and the unit will not start; often accompanied by a beeping sound.
Tilt or Rollover Sensor Fault
E7
E7 error appears and the unit refuses to run; often after water has splashed into the base.
Moisture or Leak Detection Fault
E8
E8 error appears and the unit will not spray detergent, though water may still spray.
Detergent Dosing System Fault
E9
E9 error appears and the unit stops; often associated with very loud motor noise or burning smell.
Motor Current or Short-Circuit Fault
Symptom
Accessory hose or upholstery tool has very weak suction compared to floorhead.
Accessory Suction Loss
Symptom
Brushes do not rotate, but suction and spray still work; no error code shown.
Brush Drive Failure
Symptom
Carpet cleaner does not pick up dirty water; carpets remain very wet after multiple passes.
Poor Suction / Recovery Path Blockage
Symptom
Clean water tank empties very quickly with minimal cleaning time.
Excessive Solution Flow
Symptom
Cord rewind (on models with auto-rewind) does not retract the power cord properly.
Cord Reel Mechanism Failure
Symptom
Dirty water tank does not fill even though carpets are visibly wet.
Recovery Path Disconnected or Blocked
Symptom
Excessive foam builds up in the dirty water tank and may cause the motor to sound strained.
Excessive Foaming / Inadequate Defoaming
Symptom
Handle will not lock into upright or operating position properly.
Handle Latch or Pivot Mechanism Failure
Symptom
High-pitched whistling noise and reduced suction during operation.
Air Leak in Suction Path
Symptom
Loud rattling or grinding noise from the floorhead when brushes are running.
Brush Bearing or Gearbox Wear
Symptom
No water or solution sprays onto the carpet when the trigger is pressed; no error code displayed.
No Spray / Solution Delivery Failure
Symptom
Strong burning smell from the unit during use, even if it continues to run.
Overheating Motor or Belt Slippage
Symptom
Trigger feels loose or does not activate spray when pulled.
Mechanical Trigger or Micro-Switch Failure
Symptom
Unit leaves streaks or dirty lines on the carpet after cleaning.
Uneven Brush or Spray Coverage
Symptom
Unit suddenly shuts off during use and will not restart until cooled down.
Thermal Cut-Out Activation
Symptom
Unit trips the household circuit breaker or RCD when switched on.
Electrical Short or Earth Leakage
Symptom
Unit vibrates excessively or feels unstable during operation.
Excessive Vibration / Imbalance
Symptom
Unit will not power on at all; no lights or sounds, but no error code display (non-digital models).
Complete Power Loss
Symptom
Unpleasant musty or sour odor from the unit during use.
Microbial Growth in Tanks or Hoses
Symptom
Water leaking from underneath the Philips carpet cleaner during use.
Internal Leak / Hose or Seal Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Carpet cleaner will not start; display shows E1 immediately after pressing the power button.
|
Main Power Input Fault | View Details |
| E10 |
E10 error appears and the unit will not run unless the dirty water tank is removed and reinstalled.
|
Dirty Water Tank Presence or Full Sensor Fault | View Details |
| E11 |
E11 error appears and the unit will not recognize the clean water tank.
|
Clean Water Tank Presence Sensor Fault | View Details |
| E12 |
E12 error appears and the unit cycles the pump on and off rapidly without spraying properly.
|
Airlock or Low Flow in Solution Circuit | View Details |
| E13 |
E13 error appears and the brush speed indicator flashes; brushes may run too slowly or stop.
|
Brush Speed Feedback Fault | View Details |
| E14 |
E14 error appears and the unit will not respond to button presses.
|
User Interface Communication Fault | View Details |
| E15 |
E15 error appears and the unit shuts down when switching between cleaning modes.
|
Mode Selector or Sensor Fault | View Details |
| E16 |
E16 error appears and the unit indicates a filter problem; suction may be reduced.
|
Filter Sensor or Airflow Sensor Fault | View Details |
| E17 |
E17 error appears and the unit will not heat water or enable a 'warm clean' mode (on heated models).
|
Water Heater or Temperature Sensor Fault | View Details |
| E18 |
E18 error appears and the unit reports a battery or power issue on cordless Philips carpet cleaner models.
|
Battery Pack or Charging Fault | View Details |
| E2 |
Carpet cleaner powers on but motor does not run; E2 error appears shortly after start.
|
Motor Overload or Open Circuit | View Details |
| E3 |
Display shows E3 and the brush roll does not rotate, though suction may still work.
|
Brush Motor or Brush Drive Fault | View Details |
| E4 |
E4 error appears and the unit stops spraying solution; suction and brush may still operate.
|
Solution Pump or Flow Sensor Fault | View Details |
| E5 |
E5 error appears and the unit shuts down after a short period of use.
|
Overtemperature Protection Triggered | View Details |
| E6 |
E6 error appears and the unit will not start; often accompanied by a beeping sound.
|
Tilt or Rollover Sensor Fault | View Details |
| E7 |
E7 error appears and the unit refuses to run; often after water has splashed into the base.
|
Moisture or Leak Detection Fault | View Details |
| E8 |
E8 error appears and the unit will not spray detergent, though water may still spray.
|
Detergent Dosing System Fault | View Details |
| E9 |
E9 error appears and the unit stops; often associated with very loud motor noise or burning smell.
|
Motor Current or Short-Circuit Fault | View Details |
| – |
Accessory hose or upholstery tool has very weak suction compared to floorhead.
|
Accessory Suction Loss | View Details |
| – |
Brushes do not rotate, but suction and spray still work; no error code shown.
|
Brush Drive Failure | View Details |
| – |
Carpet cleaner does not pick up dirty water; carpets remain very wet after multiple passes.
|
Poor Suction / Recovery Path Blockage | View Details |
| – |
Clean water tank empties very quickly with minimal cleaning time.
|
Excessive Solution Flow | View Details |
| – |
Cord rewind (on models with auto-rewind) does not retract the power cord properly.
|
Cord Reel Mechanism Failure | View Details |
| – |
Dirty water tank does not fill even though carpets are visibly wet.
|
Recovery Path Disconnected or Blocked | View Details |
| – |
Excessive foam builds up in the dirty water tank and may cause the motor to sound strained.
|
Excessive Foaming / Inadequate Defoaming | View Details |
| – |
Handle will not lock into upright or operating position properly.
|
Handle Latch or Pivot Mechanism Failure | View Details |
| – |
High-pitched whistling noise and reduced suction during operation.
|
Air Leak in Suction Path | View Details |
| – |
Loud rattling or grinding noise from the floorhead when brushes are running.
|
Brush Bearing or Gearbox Wear | View Details |
| – |
No water or solution sprays onto the carpet when the trigger is pressed; no error code displayed.
|
No Spray / Solution Delivery Failure | View Details |
| – |
Strong burning smell from the unit during use, even if it continues to run.
|
Overheating Motor or Belt Slippage | View Details |
| – |
Trigger feels loose or does not activate spray when pulled.
|
Mechanical Trigger or Micro-Switch Failure | View Details |
| – |
Unit leaves streaks or dirty lines on the carpet after cleaning.
|
Uneven Brush or Spray Coverage | View Details |
| – |
Unit suddenly shuts off during use and will not restart until cooled down.
|
Thermal Cut-Out Activation | View Details |
| – |
Unit trips the household circuit breaker or RCD when switched on.
|
Electrical Short or Earth Leakage | View Details |
| – |
Unit vibrates excessively or feels unstable during operation.
|
Excessive Vibration / Imbalance | View Details |
| – |
Unit will not power on at all; no lights or sounds, but no error code display (non-digital models).
|
Complete Power Loss | View Details |
| – |
Unpleasant musty or sour odor from the unit during use.
|
Microbial Growth in Tanks or Hoses | View Details |
| – |
Water leaking from underneath the Philips carpet cleaner during use.
|
Internal Leak / Hose or Seal Failure | View Details |
No matching codes found
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