mQuvée
mQuvée Wine Coolers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Digital display shows E1 and the cabinet is not cooling properly or temperature fluctuates widely.
Cabinet Temperature Sensor (NTC) Failure
E10
Display shows E10 and the interior light or touch control panel behaves erratically or does not respond.
User Interface / Touch Control Communication Fault
E11
Display shows E11 and the door open alarm may sound even when the door is closed.
Door Switch / Door Sensor Fault
E12
Display shows E12 and the defrost cycle does not operate correctly; heavy ice may form on the evaporator.
Defrost Heater or Defrost Circuit Fault
E13
Display shows E13 and the humidity function or humidity display does not work correctly (on models with humidity control).
Humidity Sensor / Humidification System Fault
E14
Display shows E14 and the internal LED lighting does not function or flickers.
LED Lighting Circuit Fault
E15
Display shows E15 and the unit may shut down or not power on correctly after a power event.
Power Supply / Low Voltage Fault
E2
Display shows E2 and the unit may overcool or fail to maintain set temperature in the upper zone (for dual-zone models).
Upper Zone Temperature Sensor (NTC) Failure
E3
Display shows E3 and the lower zone does not regulate temperature correctly (dual-zone models).
Lower Zone Temperature Sensor (NTC) Failure
E4
Display shows E4 and the compressor or cooling module may not run correctly; unit may shut down prematurely.
Evaporator Temperature Sensor (Defrost Sensor) Fault
E5
Display shows E5 and the compressor may not start or may run continuously without proper temperature control.
Ambient Temperature Sensor Fault
E6
Display shows E6 and the internal fan(s) may not run; temperature may be uneven inside the cabinet.
Evaporator / Circulation Fan Motor Fault
E7
Display shows E7 and the Peltier (thermoelectric) cooling module does not cool (on thermoelectric mQuvée models).
Thermoelectric (Peltier) Module or Driver Fault
E8
Display shows E8 and the compressor does not start or stops shortly after starting.
Compressor Start / Overload Protection Fault
E9
Display shows E9 and the unit may not cool; compressor may run continuously without proper temperature drop.
Refrigeration System Performance Fault (Low Cooling Efficiency)
Symptom
Alarm beeps periodically without any visible error code; door appears closed.
False Door Open Alarm
Symptom
Condensation or water droplets forming on the inside of the glass door.
Door Seal / Insulation / Ambient Humidity Issue
Symptom
Display is on but buttons do not respond or respond intermittently.
Unresponsive Touch Control Panel
Symptom
Display shows correct temperature but bottles feel warmer or colder than indicated.
Temperature Display Calibration Error
Symptom
Door will not close properly or pops open slightly after being shut.
Door Alignment / Hinge or Gasket Problem
Symptom
Excessive frost or ice buildup on the evaporator and rear interior wall; airflow reduced and cooling performance drops.
Defrost System Failure
Symptom
Exterior side walls or top of the wine cooler feel very hot to the touch.
High Cabinet Surface Temperature
Symptom
High-pitched whine or squeal from inside the cabinet when the unit is running.
Evaporator Fan Bearing Wear or Obstruction
Symptom
Interior light does not turn on when the door is opened, but the cooler otherwise works normally.
Interior Light Failure
Symptom
Interior temperature fluctuates widely; bottles experience frequent temperature swings.
Poor Temperature Regulation
Symptom
Intermittent clicking or ticking noise, especially when the compressor starts or stops.
Compressor Start Relay / Thermal Expansion Noise
Symptom
Loud humming, buzzing, or rattling noise from the back or bottom of the wine cooler.
Compressor or Condenser Fan Noise / Vibration
Symptom
Lower zone cools but upper zone remains warm (dual-zone model).
Upper Zone Cooling Failure
Symptom
Persistent musty or unpleasant odor inside the wine cooler.
Odor / Microbial Growth
Symptom
Temperature display is flashing or alternating between values without any error code.
Temperature Instability / Sensor Reading Error
Symptom
Unit is very quiet and appears to be off, but interior temperature is within range and display is on.
Normal Low-Noise Operation Misinterpreted as Fault
Symptom
Upper zone cools properly but lower zone is warm (dual-zone model).
Lower Zone Cooling Failure
Symptom
Vibration transmitted to cabinetry or floor; bottles rattle when compressor runs.
Excessive Vibration / Poor Leveling
Symptom
Water droplets or dampness on interior walls and shelves, but no visible leak.
High Internal Humidity / Poor Air Circulation
Symptom
Water pooling at the bottom of the wine cooler or leaking onto the floor from the front.
Condensate Drain Blockage or Overflow
Symptom
Wine cooler interior too cold; bottles or labels show signs of freezing even at moderate set temperatures.
Thermostat / Temperature Control Calibration Fault
Symptom
Wine cooler not cooling at all; interior remains at room temperature, display appears normal, compressor not running.
Compressor Not Running
Symptom
Wine cooler not turning on at all; display is blank and no lights or sounds.
No Power / Dead Appliance
Symptom
Wine cooler runs continuously but does not reach set temperature; interior is cool but not cold enough.
Insufficient Cooling / Loss of Refrigerant Charge
Symptom
Wine cooler trips the household circuit breaker or RCD when plugged in or shortly after starting.
Electrical Short or Ground Fault
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Digital display shows E1 and the cabinet is not cooling properly or temperature fluctuates widely.
|
Cabinet Temperature Sensor (NTC) Failure | View Details |
| E10 |
Display shows E10 and the interior light or touch control panel behaves erratically or does not respond.
|
User Interface / Touch Control Communication Fault | View Details |
| E11 |
Display shows E11 and the door open alarm may sound even when the door is closed.
|
Door Switch / Door Sensor Fault | View Details |
| E12 |
Display shows E12 and the defrost cycle does not operate correctly; heavy ice may form on the evaporator.
|
Defrost Heater or Defrost Circuit Fault | View Details |
| E13 |
Display shows E13 and the humidity function or humidity display does not work correctly (on models with humidity control).
|
Humidity Sensor / Humidification System Fault | View Details |
| E14 |
Display shows E14 and the internal LED lighting does not function or flickers.
|
LED Lighting Circuit Fault | View Details |
| E15 |
Display shows E15 and the unit may shut down or not power on correctly after a power event.
|
Power Supply / Low Voltage Fault | View Details |
| E2 |
Display shows E2 and the unit may overcool or fail to maintain set temperature in the upper zone (for dual-zone models).
|
Upper Zone Temperature Sensor (NTC) Failure | View Details |
| E3 |
Display shows E3 and the lower zone does not regulate temperature correctly (dual-zone models).
|
Lower Zone Temperature Sensor (NTC) Failure | View Details |
| E4 |
Display shows E4 and the compressor or cooling module may not run correctly; unit may shut down prematurely.
|
Evaporator Temperature Sensor (Defrost Sensor) Fault | View Details |
| E5 |
Display shows E5 and the compressor may not start or may run continuously without proper temperature control.
|
Ambient Temperature Sensor Fault | View Details |
| E6 |
Display shows E6 and the internal fan(s) may not run; temperature may be uneven inside the cabinet.
|
Evaporator / Circulation Fan Motor Fault | View Details |
| E7 |
Display shows E7 and the Peltier (thermoelectric) cooling module does not cool (on thermoelectric mQuvée models).
|
Thermoelectric (Peltier) Module or Driver Fault | View Details |
| E8 |
Display shows E8 and the compressor does not start or stops shortly after starting.
|
Compressor Start / Overload Protection Fault | View Details |
| E9 |
Display shows E9 and the unit may not cool; compressor may run continuously without proper temperature drop.
|
Refrigeration System Performance Fault (Low Cooling Efficiency) | View Details |
| – |
Alarm beeps periodically without any visible error code; door appears closed.
|
False Door Open Alarm | View Details |
| – |
Condensation or water droplets forming on the inside of the glass door.
|
Door Seal / Insulation / Ambient Humidity Issue | View Details |
| – |
Display is on but buttons do not respond or respond intermittently.
|
Unresponsive Touch Control Panel | View Details |
| – |
Display shows correct temperature but bottles feel warmer or colder than indicated.
|
Temperature Display Calibration Error | View Details |
| – |
Door will not close properly or pops open slightly after being shut.
|
Door Alignment / Hinge or Gasket Problem | View Details |
| – |
Excessive frost or ice buildup on the evaporator and rear interior wall; airflow reduced and cooling performance drops.
|
Defrost System Failure | View Details |
| – |
Exterior side walls or top of the wine cooler feel very hot to the touch.
|
High Cabinet Surface Temperature | View Details |
| – |
High-pitched whine or squeal from inside the cabinet when the unit is running.
|
Evaporator Fan Bearing Wear or Obstruction | View Details |
| – |
Interior light does not turn on when the door is opened, but the cooler otherwise works normally.
|
Interior Light Failure | View Details |
| – |
Interior temperature fluctuates widely; bottles experience frequent temperature swings.
|
Poor Temperature Regulation | View Details |
| – |
Intermittent clicking or ticking noise, especially when the compressor starts or stops.
|
Compressor Start Relay / Thermal Expansion Noise | View Details |
| – |
Loud humming, buzzing, or rattling noise from the back or bottom of the wine cooler.
|
Compressor or Condenser Fan Noise / Vibration | View Details |
| – |
Lower zone cools but upper zone remains warm (dual-zone model).
|
Upper Zone Cooling Failure | View Details |
| – |
Persistent musty or unpleasant odor inside the wine cooler.
|
Odor / Microbial Growth | View Details |
| – |
Temperature display is flashing or alternating between values without any error code.
|
Temperature Instability / Sensor Reading Error | View Details |
| – |
Unit is very quiet and appears to be off, but interior temperature is within range and display is on.
|
Normal Low-Noise Operation Misinterpreted as Fault | View Details |
| – |
Upper zone cools properly but lower zone is warm (dual-zone model).
|
Lower Zone Cooling Failure | View Details |
| – |
Vibration transmitted to cabinetry or floor; bottles rattle when compressor runs.
|
Excessive Vibration / Poor Leveling | View Details |
| – |
Water droplets or dampness on interior walls and shelves, but no visible leak.
|
High Internal Humidity / Poor Air Circulation | View Details |
| – |
Water pooling at the bottom of the wine cooler or leaking onto the floor from the front.
|
Condensate Drain Blockage or Overflow | View Details |
| – |
Wine cooler interior too cold; bottles or labels show signs of freezing even at moderate set temperatures.
|
Thermostat / Temperature Control Calibration Fault | View Details |
| – |
Wine cooler not cooling at all; interior remains at room temperature, display appears normal, compressor not running.
|
Compressor Not Running | View Details |
| – |
Wine cooler not turning on at all; display is blank and no lights or sounds.
|
No Power / Dead Appliance | View Details |
| – |
Wine cooler runs continuously but does not reach set temperature; interior is cool but not cold enough.
|
Insufficient Cooling / Loss of Refrigerant Charge | View Details |
| – |
Wine cooler trips the household circuit breaker or RCD when plugged in or shortly after starting.
|
Electrical Short or Ground Fault | View Details |
No matching codes found
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