Gorenje Carpet Cleaners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Carpet cleaner will not spray solution; display shows E1 shortly after trigger is pressed.
Clean Water Pump Failure
E10
E10 displayed; unit runs but indicates a tank error and stops spraying or extracting.
Tank Presence or Tank Switch Error
E11
E11 appears and the brush motor starts and stops repeatedly; unit may vibrate briefly then stop.
Brush Overload or Stall Detection
E12
E12 displayed; heater works intermittently and unit may shut off heating unexpectedly.
Temperature Sensor (NTC) Fault
E13
E13 appears; unit beeps and stops, often when switching between floor and tool mode.
Mode Selector or Diverter Valve Error
E14
E14 displayed; unit indicates overheating and shuts down even when not very warm to the touch.
Overheat Protection or Thermal Sensor Fault
E15
E15 appears; unit refuses to start and may show a padlock icon on the display.
Child Lock or Safety Lock Error
E2
Carpet cleaner stops mid-cycle and displays E2; suction motor does not run.
Suction Motor Overload or Failure
E3
Display shows E3 and the brush roll does not rotate even though suction and spray work.
Brush Motor or Drive Circuit Fault
E4
Unit beeps and shows E4; no water is being recovered into the dirty tank despite audible suction motor.
Dirty Water Level Sensor or Float Switch Error
E5
Carpet cleaner displays E5 and shuts down shortly after starting; may trip household breaker.
Mains Overcurrent or Short Circuit Detection
E6
Display shows E6; heater indicator flashes and water is not heating.
Solution Heater Circuit Fault
E7
Unit shows E7 and will not start; sometimes occurs after tilting or transporting the machine.
Tilt or Position Sensor Error
E8
Display shows E8; pump runs but no solution reaches the nozzle, and the machine quickly stops spraying.
Solution Flow Sensor or Flow Restriction Error
E9
E9 appears and the unit will not power on; sometimes accompanied by a faint click from inside.
Low Voltage or Power Supply Fault
Symptom
Brush roll does not spin, but suction and spray work normally; no error code is shown.
Brush Drive Failure (Mechanical)
Symptom
Carpet cleaner does not power on at all; no lights or sounds when the power button is pressed.
No Power / Dead Appliance
Symptom
Carpet cleaner leaves carpets overly wet even after multiple suction passes.
Poor Extraction / Over-Wetting
Symptom
Carpet cleaner moves very stiffly or wheels do not roll smoothly.
Wheel or Axle Binding
Symptom
Carpet cleaner powers on but the suction is very weak; carpets remain wet and dirty water tank fills slowly.
Reduced Suction Performance
Symptom
Clean water leaks from the bottom of the machine when the tank is installed, even when the unit is off.
Clean Water Tank or Valve Leak
Symptom
Detergent is not being mixed into the solution; only plain water appears to be sprayed.
Detergent Dosing System Failure
Symptom
Dirty water leaks from around the recovery tank area during use, leaving puddles under the machine.
Dirty Water Tank Seal Failure
Symptom
Excessive noise or grinding sound from the brush area during operation.
Brush Roll Bearing Wear
Symptom
Handle or body of the carpet cleaner becomes unusually hot during operation.
Overheating of Internal Components
Symptom
Handle trigger feels loose or does not click; spraying is intermittent or absent.
Trigger Mechanism or Switch Failure
Symptom
Heated models: water temperature is too low; carpets are not being cleaned effectively despite heater indicator being on.
Insufficient Heating
Symptom
Loud high-pitched whine or rattling from the motor area during use.
Suction Motor Bearing Wear
Symptom
No water or detergent sprays onto the carpet when the trigger is pressed, but the machine otherwise runs normally.
No Solution Spray
Symptom
Solution continues to drip from the nozzle after releasing the trigger.
Solution Valve Not Closing Properly
Symptom
Strong musty or foul odor emitted from the carpet cleaner during use or storage.
Microbial Growth in Tanks and Hoses
Symptom
Tool hose (for upholstery or stairs) has no suction, while floor nozzle suction is normal.
Accessory Hose Suction Loss
Symptom
Unit leaves streaks or lines on the carpet after cleaning.
Nozzle or Brush Streaking
Symptom
Unit shuts off unexpectedly during use and will not restart until it cools down.
Thermal Overload Trip
Symptom
Unit trips the household circuit breaker or blows fuses when turned on.
Electrical Short or Overload
Symptom
Unit vibrates excessively or feels unstable when moving over carpet.
Excessive Vibration
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Carpet cleaner will not spray solution; display shows E1 shortly after trigger is pressed.
|
Clean Water Pump Failure | View Details |
| E10 |
E10 displayed; unit runs but indicates a tank error and stops spraying or extracting.
|
Tank Presence or Tank Switch Error | View Details |
| E11 |
E11 appears and the brush motor starts and stops repeatedly; unit may vibrate briefly then stop.
|
Brush Overload or Stall Detection | View Details |
| E12 |
E12 displayed; heater works intermittently and unit may shut off heating unexpectedly.
|
Temperature Sensor (NTC) Fault | View Details |
| E13 |
E13 appears; unit beeps and stops, often when switching between floor and tool mode.
|
Mode Selector or Diverter Valve Error | View Details |
| E14 |
E14 displayed; unit indicates overheating and shuts down even when not very warm to the touch.
|
Overheat Protection or Thermal Sensor Fault | View Details |
| E15 |
E15 appears; unit refuses to start and may show a padlock icon on the display.
|
Child Lock or Safety Lock Error | View Details |
| E2 |
Carpet cleaner stops mid-cycle and displays E2; suction motor does not run.
|
Suction Motor Overload or Failure | View Details |
| E3 |
Display shows E3 and the brush roll does not rotate even though suction and spray work.
|
Brush Motor or Drive Circuit Fault | View Details |
| E4 |
Unit beeps and shows E4; no water is being recovered into the dirty tank despite audible suction motor.
|
Dirty Water Level Sensor or Float Switch Error | View Details |
| E5 |
Carpet cleaner displays E5 and shuts down shortly after starting; may trip household breaker.
|
Mains Overcurrent or Short Circuit Detection | View Details |
| E6 |
Display shows E6; heater indicator flashes and water is not heating.
|
Solution Heater Circuit Fault | View Details |
| E7 |
Unit shows E7 and will not start; sometimes occurs after tilting or transporting the machine.
|
Tilt or Position Sensor Error | View Details |
| E8 |
Display shows E8; pump runs but no solution reaches the nozzle, and the machine quickly stops spraying.
|
Solution Flow Sensor or Flow Restriction Error | View Details |
| E9 |
E9 appears and the unit will not power on; sometimes accompanied by a faint click from inside.
|
Low Voltage or Power Supply Fault | View Details |
| – |
Brush roll does not spin, but suction and spray work normally; no error code is shown.
|
Brush Drive Failure (Mechanical) | View Details |
| – |
Carpet cleaner does not power on at all; no lights or sounds when the power button is pressed.
|
No Power / Dead Appliance | View Details |
| – |
Carpet cleaner leaves carpets overly wet even after multiple suction passes.
|
Poor Extraction / Over-Wetting | View Details |
| – |
Carpet cleaner moves very stiffly or wheels do not roll smoothly.
|
Wheel or Axle Binding | View Details |
| – |
Carpet cleaner powers on but the suction is very weak; carpets remain wet and dirty water tank fills slowly.
|
Reduced Suction Performance | View Details |
| – |
Clean water leaks from the bottom of the machine when the tank is installed, even when the unit is off.
|
Clean Water Tank or Valve Leak | View Details |
| – |
Detergent is not being mixed into the solution; only plain water appears to be sprayed.
|
Detergent Dosing System Failure | View Details |
| – |
Dirty water leaks from around the recovery tank area during use, leaving puddles under the machine.
|
Dirty Water Tank Seal Failure | View Details |
| – |
Excessive noise or grinding sound from the brush area during operation.
|
Brush Roll Bearing Wear | View Details |
| – |
Handle or body of the carpet cleaner becomes unusually hot during operation.
|
Overheating of Internal Components | View Details |
| – |
Handle trigger feels loose or does not click; spraying is intermittent or absent.
|
Trigger Mechanism or Switch Failure | View Details |
| – |
Heated models: water temperature is too low; carpets are not being cleaned effectively despite heater indicator being on.
|
Insufficient Heating | View Details |
| – |
Loud high-pitched whine or rattling from the motor area during use.
|
Suction Motor Bearing Wear | View Details |
| – |
No water or detergent sprays onto the carpet when the trigger is pressed, but the machine otherwise runs normally.
|
No Solution Spray | View Details |
| – |
Solution continues to drip from the nozzle after releasing the trigger.
|
Solution Valve Not Closing Properly | View Details |
| – |
Strong musty or foul odor emitted from the carpet cleaner during use or storage.
|
Microbial Growth in Tanks and Hoses | View Details |
| – |
Tool hose (for upholstery or stairs) has no suction, while floor nozzle suction is normal.
|
Accessory Hose Suction Loss | View Details |
| – |
Unit leaves streaks or lines on the carpet after cleaning.
|
Nozzle or Brush Streaking | View Details |
| – |
Unit shuts off unexpectedly during use and will not restart until it cools down.
|
Thermal Overload Trip | View Details |
| – |
Unit trips the household circuit breaker or blows fuses when turned on.
|
Electrical Short or Overload | View Details |
| – |
Unit vibrates excessively or feels unstable when moving over carpet.
|
Excessive Vibration | View Details |
No matching codes found
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