Hansa Ice Makers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Ice maker does not fill with water; unit powers on but no water enters the ice tray or evaporator sump.
Water Inlet Valve or Water Supply Fault
E10
Display shows E10; ice maker does not detect water in the reservoir even when it is full, and will not start ice production.
Water Level Sensor / Float Switch Fault
E11
Ice maker shows E11; evaporator temperature remains too high and no ice forms even though the compressor runs.
Refrigeration System Underperformance / Low Refrigerant or Blockage
E12
Display shows E12; control panel is unresponsive or behaves erratically, sometimes resetting during operation.
Control Board / User Interface Communication Fault
E13
Ice maker shows E13; unit attempts to harvest but the ice slab does not move and the harvest motor stalls.
Harvest Motor / Drive Mechanism Fault
E14
Display shows E14; ice maker stops and indicates a drain problem, with water remaining in the sump or reservoir.
Drain Pump / Gravity Drain Fault
E15
Ice maker shows E15; internal self-diagnostics report a sensor calibration or configuration error.
Configuration / EEPROM or Sensor Calibration Fault
E16
Display shows E16; ice maker detects abnormal current draw from the compressor or fan circuits and shuts down.
Overcurrent Protection / Short Circuit Fault
E17
Ice maker shows E17; internal ambient temperature sensor reports out-of-range values, affecting ice production timing.
Cabinet / Ambient Temperature Sensor Fault
E18
Display shows E18; ice maker detects that the door or bin access panel is open and will not run, even when it is closed.
Door / Lid Switch Fault
E19
Ice maker shows E19; internal clock or cycle timing is lost, causing irregular or aborted ice cycles.
Timing Circuit / Real-Time Clock Fault
E2
Ice maker stops mid-cycle and does not harvest ice; ice partially formed on the evaporator grid.
Evaporator Temperature Sensor / Thermistor Fault
E20
Display shows E20; ice maker detects abnormal voltage level and suspends operation to protect components.
Input Voltage / Power Protection Fault
E3
Ice maker runs but produces very small or hollow ice cubes; display shows E3 after several cycles.
Low Water Flow / Water Level Fault
E4
Ice maker displays E4 and stops; ice slab freezes solid to the evaporator and does not release during harvest.
Defrost / Harvest Heater or Hot Gas Valve Fault
E5
Ice maker shows E5 and shuts down; compressor does not start or stops shortly after starting.
Compressor Start / Overload Protection Fault
E6
Display shows E6; condenser fan does not run even though compressor is operating and cabinet becomes very hot.
Condenser Fan Motor Fault
E7
Ice maker shows E7 and stops; bin is empty but unit thinks the bin is full and will not start a new cycle.
Ice Bin Full Sensor Fault
E8
Display shows E8; water pump does not circulate water over the evaporator, resulting in no ice formation.
Circulation Water Pump Fault
E9
Ice maker displays E9; unit shuts down due to over-temperature condition in the compressor compartment.
High Temperature / Overheat Protection Fault
Symptom
Control buttons or touch panel do not respond reliably, or some buttons work while others do not.
User Interface / Keypad Failure
Symptom
Ice appears cloudy, white, or contains particles, even after cleaning.
Cloudy or Dirty Ice
Symptom
Ice cubes are oversized, fused together, or form large slabs that jam the bin.
Excessive Water Fill / Overfreezing
Symptom
Ice cubes are too small, thin, or hollow, even though the machine runs without error codes.
Insufficient Water Fill / Improper Water Level
Symptom
Ice cubes melt quickly in the bin or clump together shortly after production.
Poor Ice Storage / Bin Temperature Issue
Symptom
Ice has a bad taste or odor, such as chemical, plastic, or musty smells.
Ice Contamination / Taste and Odor Issue
Symptom
Ice maker cabinet or surrounding area feels excessively hot to the touch during operation.
Overheating Cabinet / Poor Heat Rejection
Symptom
Ice maker forms ice on the evaporator, but the ice does not release and remains stuck, requiring manual removal.
Poor Harvest / Ice Sticking to Evaporator
Symptom
Ice maker frequently trips the household circuit breaker or blows fuses when starting.
High Inrush Current / Electrical Short
Symptom
Ice maker is running but produces no ice at all; fans and compressor may run, but bin remains empty with no error code displayed.
General No-Ice Production (Non-Error Condition)
Symptom
Ice maker is unusually noisy during operation, with rattling, buzzing, or grinding sounds.
Excessive Noise / Vibration
Symptom
Ice maker leaks water onto the floor from the front, sides, or rear during operation.
External Water Leak
Symptom
Ice maker powers on but will not start an ice cycle; display appears normal but no filling or freezing occurs.
Control Logic / Start Inhibit Condition
Symptom
Ice maker produces ice, but cubes are irregularly shaped or broken.
Irregular Cube Formation
Symptom
Ice maker produces ice, but production is very slow and bin never fills to capacity.
Low Ice Production Rate
Symptom
Ice maker starts a cycle but stops randomly before completing, without showing an error code.
Intermittent Shutdown / Overheat or Power Interruption
Symptom
Ice maker vibrates excessively, causing the cabinet to move or make loud banging noises.
Severe Vibration / Mechanical Imbalance
Symptom
Ice maker will not power on at all; no lights or display, and no sounds.
No Power / Dead Unit
Symptom
Visible frost or ice buildup forms on the evaporator lines or inside the cabinet where it should not.
Frost / Ice Buildup in Non-Design Areas
Symptom
Water accumulates inside the ice bin or cabinet instead of draining away properly.
Internal Drainage Problem
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Ice maker does not fill with water; unit powers on but no water enters the ice tray or evaporator sump.
|
Water Inlet Valve or Water Supply Fault | View Details |
| E10 |
Display shows E10; ice maker does not detect water in the reservoir even when it is full, and will not start ice production.
|
Water Level Sensor / Float Switch Fault | View Details |
| E11 |
Ice maker shows E11; evaporator temperature remains too high and no ice forms even though the compressor runs.
|
Refrigeration System Underperformance / Low Refrigerant or Blockage | View Details |
| E12 |
Display shows E12; control panel is unresponsive or behaves erratically, sometimes resetting during operation.
|
Control Board / User Interface Communication Fault | View Details |
| E13 |
Ice maker shows E13; unit attempts to harvest but the ice slab does not move and the harvest motor stalls.
|
Harvest Motor / Drive Mechanism Fault | View Details |
| E14 |
Display shows E14; ice maker stops and indicates a drain problem, with water remaining in the sump or reservoir.
|
Drain Pump / Gravity Drain Fault | View Details |
| E15 |
Ice maker shows E15; internal self-diagnostics report a sensor calibration or configuration error.
|
Configuration / EEPROM or Sensor Calibration Fault | View Details |
| E16 |
Display shows E16; ice maker detects abnormal current draw from the compressor or fan circuits and shuts down.
|
Overcurrent Protection / Short Circuit Fault | View Details |
| E17 |
Ice maker shows E17; internal ambient temperature sensor reports out-of-range values, affecting ice production timing.
|
Cabinet / Ambient Temperature Sensor Fault | View Details |
| E18 |
Display shows E18; ice maker detects that the door or bin access panel is open and will not run, even when it is closed.
|
Door / Lid Switch Fault | View Details |
| E19 |
Ice maker shows E19; internal clock or cycle timing is lost, causing irregular or aborted ice cycles.
|
Timing Circuit / Real-Time Clock Fault | View Details |
| E2 |
Ice maker stops mid-cycle and does not harvest ice; ice partially formed on the evaporator grid.
|
Evaporator Temperature Sensor / Thermistor Fault | View Details |
| E20 |
Display shows E20; ice maker detects abnormal voltage level and suspends operation to protect components.
|
Input Voltage / Power Protection Fault | View Details |
| E3 |
Ice maker runs but produces very small or hollow ice cubes; display shows E3 after several cycles.
|
Low Water Flow / Water Level Fault | View Details |
| E4 |
Ice maker displays E4 and stops; ice slab freezes solid to the evaporator and does not release during harvest.
|
Defrost / Harvest Heater or Hot Gas Valve Fault | View Details |
| E5 |
Ice maker shows E5 and shuts down; compressor does not start or stops shortly after starting.
|
Compressor Start / Overload Protection Fault | View Details |
| E6 |
Display shows E6; condenser fan does not run even though compressor is operating and cabinet becomes very hot.
|
Condenser Fan Motor Fault | View Details |
| E7 |
Ice maker shows E7 and stops; bin is empty but unit thinks the bin is full and will not start a new cycle.
|
Ice Bin Full Sensor Fault | View Details |
| E8 |
Display shows E8; water pump does not circulate water over the evaporator, resulting in no ice formation.
|
Circulation Water Pump Fault | View Details |
| E9 |
Ice maker displays E9; unit shuts down due to over-temperature condition in the compressor compartment.
|
High Temperature / Overheat Protection Fault | View Details |
| – |
Control buttons or touch panel do not respond reliably, or some buttons work while others do not.
|
User Interface / Keypad Failure | View Details |
| – |
Ice appears cloudy, white, or contains particles, even after cleaning.
|
Cloudy or Dirty Ice | View Details |
| – |
Ice cubes are oversized, fused together, or form large slabs that jam the bin.
|
Excessive Water Fill / Overfreezing | View Details |
| – |
Ice cubes are too small, thin, or hollow, even though the machine runs without error codes.
|
Insufficient Water Fill / Improper Water Level | View Details |
| – |
Ice cubes melt quickly in the bin or clump together shortly after production.
|
Poor Ice Storage / Bin Temperature Issue | View Details |
| – |
Ice has a bad taste or odor, such as chemical, plastic, or musty smells.
|
Ice Contamination / Taste and Odor Issue | View Details |
| – |
Ice maker cabinet or surrounding area feels excessively hot to the touch during operation.
|
Overheating Cabinet / Poor Heat Rejection | View Details |
| – |
Ice maker forms ice on the evaporator, but the ice does not release and remains stuck, requiring manual removal.
|
Poor Harvest / Ice Sticking to Evaporator | View Details |
| – |
Ice maker frequently trips the household circuit breaker or blows fuses when starting.
|
High Inrush Current / Electrical Short | View Details |
| – |
Ice maker is running but produces no ice at all; fans and compressor may run, but bin remains empty with no error code displayed.
|
General No-Ice Production (Non-Error Condition) | View Details |
| – |
Ice maker is unusually noisy during operation, with rattling, buzzing, or grinding sounds.
|
Excessive Noise / Vibration | View Details |
| – |
Ice maker leaks water onto the floor from the front, sides, or rear during operation.
|
External Water Leak | View Details |
| – |
Ice maker powers on but will not start an ice cycle; display appears normal but no filling or freezing occurs.
|
Control Logic / Start Inhibit Condition | View Details |
| – |
Ice maker produces ice, but cubes are irregularly shaped or broken.
|
Irregular Cube Formation | View Details |
| – |
Ice maker produces ice, but production is very slow and bin never fills to capacity.
|
Low Ice Production Rate | View Details |
| – |
Ice maker starts a cycle but stops randomly before completing, without showing an error code.
|
Intermittent Shutdown / Overheat or Power Interruption | View Details |
| – |
Ice maker vibrates excessively, causing the cabinet to move or make loud banging noises.
|
Severe Vibration / Mechanical Imbalance | View Details |
| – |
Ice maker will not power on at all; no lights or display, and no sounds.
|
No Power / Dead Unit | View Details |
| – |
Visible frost or ice buildup forms on the evaporator lines or inside the cabinet where it should not.
|
Frost / Ice Buildup in Non-Design Areas | View Details |
| – |
Water accumulates inside the ice bin or cabinet instead of draining away properly.
|
Internal Drainage Problem | View Details |
No matching codes found
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