NewAir
NewAir Washer-Dryer Combos Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Washer-dryer combo will not fill with water; cycle starts then quickly pauses and displays E1.
Water Inlet Timeout / No Fill
E10
Washer-dryer combo displays E10 and will not start; control panel may be unresponsive or partially functional.
Main Control Board Communication / Internal PCB Error
E11
Washer-dryer combo shows E11 and stops heating during wash; water remains cold even on hot cycles.
Wash Heater / Temperature Sensor Error
E12
Washer-dryer combo displays E12 and stops; drum may be overfilled with water or not filling correctly.
Water Inlet Valve Electrical Fault
E13
Washer-dryer combo shows E13 and stops; motor may start then immediately stop.
Motor Tachometer / Speed Sensor Error
E14
Washer-dryer combo displays E14; drying cycle may stop early or not start.
Dryer Temperature Sensor (NTC) Error
E15
Washer-dryer combo shows E15; unit may not respond correctly to button presses or display may flicker.
User Interface / Control Panel Communication Error
E16
Washer-dryer combo displays E16 and stops; often occurs during high-speed spin.
Excessive Vibration / Out-of-Range Spin Speed
E17
Washer-dryer combo shows E17; water level rises too high or overflows into the drum.
Overfill / Water Level Control Failure
E18
Washer-dryer combo displays E18; drying performance is poor and cycle times may be extended.
Dryer Airflow Restriction
E19
Washer-dryer combo shows E19; unit may trip the household breaker or shut down unexpectedly.
Ground Fault / Short Circuit Detected
E2
Washer-dryer combo does not drain water; drum remains full and E2 is displayed.
Drain Pump Failure / Drain Timeout
E20
Washer-dryer combo displays E20; unit may not respond to commands or may freeze mid-cycle.
Software / Program Logic Error
E3
Washer-dryer combo drum does not spin or tumble; unit may fill and drain but shows E3 when trying to spin.
Motor Drive Fault / Motor Unable to Start
E4
Washer-dryer combo vibrates excessively or will not reach high spin speed; E4 appears on display.
Unbalanced Load / Out-of-Balance Detection
E5
Washer-dryer combo door will not lock; cycle will not start and E5 is displayed.
Door Lock Failure
E6
Washer-dryer combo door remains locked after cycle completion; E6 is displayed and door will not open.
Door Unlock Failure
E7
Washer-dryer combo stops mid-cycle and displays E7; water level appears incorrect or fluctuating.
Water Level Sensor / Pressure Switch Error
E8
Washer-dryer combo displays E8 and will not heat during drying; clothes remain wet and cold.
Dryer Heating Circuit Failure
E9
Washer-dryer combo shows E9 and stops; water is found in the base or leak tray area.
Leak Detection / Overflow Protection
Symptom
Washer-dryer combo control panel buttons are unresponsive or respond intermittently.
User Interface Button Failure
Symptom
Washer-dryer combo display and lights flicker or dim during operation.
Unstable Power or Loose Connections
Symptom
Washer-dryer combo does not spin; clothes remain very wet at end of cycle, no error code.
No Spin / Spin Skipped
Symptom
Washer-dryer combo door is difficult to open or close; latch feels stiff or misaligned.
Door Hinge or Latch Misalignment
Symptom
Washer-dryer combo drum has visible rust spots or stains that transfer to clothing.
Drum Surface Corrosion or Contamination
Symptom
Washer-dryer combo emits a burning smell during wash or dry cycles.
Overheating or Friction
Symptom
Washer-dryer combo fills and agitates but will not drain; no error code displayed.
No Drain Without Error
Symptom
Washer-dryer combo leaks water from the front door area during wash.
Door Seal (Gasket) Leak
Symptom
Washer-dryer combo leaks water from the rear or bottom during wash or drain.
Internal Hose or Pump Leak
Symptom
Washer-dryer combo leaves clothes very wet after drying; drying cycle completes but clothes are damp.
Poor Drying Performance
Symptom
Washer-dryer combo leaves detergent or fabric softener residue on clothes after wash.
Poor Rinsing / Detergent Dispensing Issue
Symptom
Washer-dryer combo makes loud banging or knocking noises during spin.
Excessive Vibration / Mechanical Noise
Symptom
Washer-dryer combo powers on but will not start any cycle; Start button beeps or does nothing.
Cycle Will Not Start
Symptom
Washer-dryer combo produces a high-pitched squeal or grinding noise when spinning or tumbling.
Bearing or Pulley Noise
Symptom
Washer-dryer combo produces a musty or moldy odor, especially when the door is opened.
Biofilm and Mold Buildup
Symptom
Washer-dryer combo stops mid-cycle and does not resume; display may freeze without an error code.
Intermittent Power or Control Lockup
Symptom
Washer-dryer combo takes excessively long to dry; cycle times are much longer than normal.
Extended Dry Time
Symptom
Washer-dryer combo will not power on at all; no lights or display, but outlet has power.
No Power / Dead Appliance
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Washer-dryer combo will not fill with water; cycle starts then quickly pauses and displays E1.
|
Water Inlet Timeout / No Fill | View Details |
| E10 |
Washer-dryer combo displays E10 and will not start; control panel may be unresponsive or partially functional.
|
Main Control Board Communication / Internal PCB Error | View Details |
| E11 |
Washer-dryer combo shows E11 and stops heating during wash; water remains cold even on hot cycles.
|
Wash Heater / Temperature Sensor Error | View Details |
| E12 |
Washer-dryer combo displays E12 and stops; drum may be overfilled with water or not filling correctly.
|
Water Inlet Valve Electrical Fault | View Details |
| E13 |
Washer-dryer combo shows E13 and stops; motor may start then immediately stop.
|
Motor Tachometer / Speed Sensor Error | View Details |
| E14 |
Washer-dryer combo displays E14; drying cycle may stop early or not start.
|
Dryer Temperature Sensor (NTC) Error | View Details |
| E15 |
Washer-dryer combo shows E15; unit may not respond correctly to button presses or display may flicker.
|
User Interface / Control Panel Communication Error | View Details |
| E16 |
Washer-dryer combo displays E16 and stops; often occurs during high-speed spin.
|
Excessive Vibration / Out-of-Range Spin Speed | View Details |
| E17 |
Washer-dryer combo shows E17; water level rises too high or overflows into the drum.
|
Overfill / Water Level Control Failure | View Details |
| E18 |
Washer-dryer combo displays E18; drying performance is poor and cycle times may be extended.
|
Dryer Airflow Restriction | View Details |
| E19 |
Washer-dryer combo shows E19; unit may trip the household breaker or shut down unexpectedly.
|
Ground Fault / Short Circuit Detected | View Details |
| E2 |
Washer-dryer combo does not drain water; drum remains full and E2 is displayed.
|
Drain Pump Failure / Drain Timeout | View Details |
| E20 |
Washer-dryer combo displays E20; unit may not respond to commands or may freeze mid-cycle.
|
Software / Program Logic Error | View Details |
| E3 |
Washer-dryer combo drum does not spin or tumble; unit may fill and drain but shows E3 when trying to spin.
|
Motor Drive Fault / Motor Unable to Start | View Details |
| E4 |
Washer-dryer combo vibrates excessively or will not reach high spin speed; E4 appears on display.
|
Unbalanced Load / Out-of-Balance Detection | View Details |
| E5 |
Washer-dryer combo door will not lock; cycle will not start and E5 is displayed.
|
Door Lock Failure | View Details |
| E6 |
Washer-dryer combo door remains locked after cycle completion; E6 is displayed and door will not open.
|
Door Unlock Failure | View Details |
| E7 |
Washer-dryer combo stops mid-cycle and displays E7; water level appears incorrect or fluctuating.
|
Water Level Sensor / Pressure Switch Error | View Details |
| E8 |
Washer-dryer combo displays E8 and will not heat during drying; clothes remain wet and cold.
|
Dryer Heating Circuit Failure | View Details |
| E9 |
Washer-dryer combo shows E9 and stops; water is found in the base or leak tray area.
|
Leak Detection / Overflow Protection | View Details |
| – |
Washer-dryer combo control panel buttons are unresponsive or respond intermittently.
|
User Interface Button Failure | View Details |
| – |
Washer-dryer combo display and lights flicker or dim during operation.
|
Unstable Power or Loose Connections | View Details |
| – |
Washer-dryer combo does not spin; clothes remain very wet at end of cycle, no error code.
|
No Spin / Spin Skipped | View Details |
| – |
Washer-dryer combo door is difficult to open or close; latch feels stiff or misaligned.
|
Door Hinge or Latch Misalignment | View Details |
| – |
Washer-dryer combo drum has visible rust spots or stains that transfer to clothing.
|
Drum Surface Corrosion or Contamination | View Details |
| – |
Washer-dryer combo emits a burning smell during wash or dry cycles.
|
Overheating or Friction | View Details |
| – |
Washer-dryer combo fills and agitates but will not drain; no error code displayed.
|
No Drain Without Error | View Details |
| – |
Washer-dryer combo leaks water from the front door area during wash.
|
Door Seal (Gasket) Leak | View Details |
| – |
Washer-dryer combo leaks water from the rear or bottom during wash or drain.
|
Internal Hose or Pump Leak | View Details |
| – |
Washer-dryer combo leaves clothes very wet after drying; drying cycle completes but clothes are damp.
|
Poor Drying Performance | View Details |
| – |
Washer-dryer combo leaves detergent or fabric softener residue on clothes after wash.
|
Poor Rinsing / Detergent Dispensing Issue | View Details |
| – |
Washer-dryer combo makes loud banging or knocking noises during spin.
|
Excessive Vibration / Mechanical Noise | View Details |
| – |
Washer-dryer combo powers on but will not start any cycle; Start button beeps or does nothing.
|
Cycle Will Not Start | View Details |
| – |
Washer-dryer combo produces a high-pitched squeal or grinding noise when spinning or tumbling.
|
Bearing or Pulley Noise | View Details |
| – |
Washer-dryer combo produces a musty or moldy odor, especially when the door is opened.
|
Biofilm and Mold Buildup | View Details |
| – |
Washer-dryer combo stops mid-cycle and does not resume; display may freeze without an error code.
|
Intermittent Power or Control Lockup | View Details |
| – |
Washer-dryer combo takes excessively long to dry; cycle times are much longer than normal.
|
Extended Dry Time | View Details |
| – |
Washer-dryer combo will not power on at all; no lights or display, but outlet has power.
|
No Power / Dead Appliance | View Details |
No matching codes found
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