Hoover H-Free
Hoover H-Free Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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CHG
Display shows CHG or battery icon flashes, vacuum will not run until charged
Low Battery Charge Level
E1
Cordless vacuum will not start, red LED flashes once repeatedly when trigger is pulled
Main Battery Pack Undervoltage Protection
E2
Vacuum cuts out immediately when trigger is pressed, red LED flashes twice repeatedly
Battery Overcurrent / Short-Circuit Protection
E3
Vacuum stops during use, red LED flashes three times repeatedly, unit feels hot
Thermal Overload Protection (Main Motor Overheating)
E4
Brush bar will not rotate, brush LED flashes red or E4 displayed, suction still works
Brush Bar Motor Overload / Jam Protection
E5
Vacuum runs only on low power, will not switch to turbo/boost, red LED flashes five times
Battery Temperature / Performance Limiting
E6
Vacuum stops and flashes E6 or six red blinks, especially when tilting or moving the wand
Communication Fault Between Main Unit and Motorised Floorhead
E7
Vacuum will not charge, charger LED flashes or E7 appears on display
Charger / Power Supply Fault
E8
Battery LEDs flash in an alternating pattern, vacuum will not run after storage
Battery Pack Cell Imbalance / Internal Error
E9
Vacuum stops and displays E9 or nine red flashes when using motorised accessories
Accessory Motor Overload / Short
F1
Display shows F1, vacuum refuses to start after filter cleaning
Filter Not Fitted / Filter Sensor Error
F2
F2 displayed, suction is weak and vacuum cycles on/off
Airflow Restriction / Blockage Detected
F3
F3 error appears, vacuum stops shortly after starting, no obvious blockage
Main Motor Speed / Tachometer Fault
F4
F4 displayed, unit will not respond to trigger, LEDs may light briefly
Main Control PCB Fault
F5
F5 error, vacuum shuts down when switching modes or pressing turbo
Mode Switch / Trigger Input Fault
F6
F6 displayed, brush bar and suction both disabled, LEDs may still light
System Safety Lockout
FULL
Bin full indicator or FULL message appears, suction drops, unit may pulse
Dust Bin Overfull / Cyclone Blockage
Symptom
Battery or charger becomes excessively hot during charging
Abnormal Charging Temperature
Symptom
Brush bar intermittently stops while vacuuming, especially when moving the wand
Intermittent Connection in Wand or Floorhead
Symptom
Charger LED does not light when battery is connected, battery does not charge
No Charge / Dead Charger
Symptom
Dust escaping from around the bin or filter area, visible fine dust on exterior
Poor Sealing / Gasket Failure
Symptom
Excessive vibration in the floorhead or handheld unit when running
Imbalanced Brush Bar or Fan
Symptom
Fine dust blowing out of exhaust, air feels dusty when vacuum is running
Post-Motor Filter Failure / Bypass
Symptom
Floorhead lights (if fitted) do not turn on, but brush bar still spins
LED Lighting Circuit Failure
Symptom
LEDs on battery show full, but vacuum stops after a few seconds of use
Battery Voltage Sag Under Load
Symptom
Loud high-pitched whine or screeching noise from main unit during use
Main Motor Bearing Wear
Symptom
Mini turbo brush stops spinning under light pressure on upholstery
Weak Accessory Motor / Worn Gears
Symptom
Rattling or grinding noise from floorhead when brush bar is spinning
Brush Bar Bearing / End Cap Failure
Symptom
Trigger must be pressed very hard or only works intermittently
Worn or Contaminated Trigger Switch
Symptom
Vacuum body creaks or flexes and loses suction when bin is handled
Cracked Bin or Body Causing Air Leak
Symptom
Vacuum cuts out when tilted to certain angles or when carried
Internal Connection / Battery Latch Issue
Symptom
Vacuum has very weak suction but runs normally, no error codes displayed
General Airflow Restriction / Filter Clogging
Symptom
Vacuum leaves lines of debris and does not pick up well from carpets despite normal suction at the wand
Brush Bar Bristle Wear / Floorhead Performance Loss
Symptom
Vacuum pulses on and off rapidly when trying to use, especially with a full bin
Airflow Protection Pulsing
Symptom
Vacuum runs for only a few minutes then stops, battery LEDs show low or flashing
Battery Capacity Degradation
Symptom
Vacuum smells of burning or hot plastic during or after use
Overheating Motor or Brush Bar
Symptom
Vacuum will not start at all, no lights when trigger is pressed
No Power / Dead Unit
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| CHG |
Display shows CHG or battery icon flashes, vacuum will not run until charged
|
Low Battery Charge Level | View Details |
| E1 |
Cordless vacuum will not start, red LED flashes once repeatedly when trigger is pulled
|
Main Battery Pack Undervoltage Protection | View Details |
| E2 |
Vacuum cuts out immediately when trigger is pressed, red LED flashes twice repeatedly
|
Battery Overcurrent / Short-Circuit Protection | View Details |
| E3 |
Vacuum stops during use, red LED flashes three times repeatedly, unit feels hot
|
Thermal Overload Protection (Main Motor Overheating) | View Details |
| E4 |
Brush bar will not rotate, brush LED flashes red or E4 displayed, suction still works
|
Brush Bar Motor Overload / Jam Protection | View Details |
| E5 |
Vacuum runs only on low power, will not switch to turbo/boost, red LED flashes five times
|
Battery Temperature / Performance Limiting | View Details |
| E6 |
Vacuum stops and flashes E6 or six red blinks, especially when tilting or moving the wand
|
Communication Fault Between Main Unit and Motorised Floorhead | View Details |
| E7 |
Vacuum will not charge, charger LED flashes or E7 appears on display
|
Charger / Power Supply Fault | View Details |
| E8 |
Battery LEDs flash in an alternating pattern, vacuum will not run after storage
|
Battery Pack Cell Imbalance / Internal Error | View Details |
| E9 |
Vacuum stops and displays E9 or nine red flashes when using motorised accessories
|
Accessory Motor Overload / Short | View Details |
| F1 |
Display shows F1, vacuum refuses to start after filter cleaning
|
Filter Not Fitted / Filter Sensor Error | View Details |
| F2 |
F2 displayed, suction is weak and vacuum cycles on/off
|
Airflow Restriction / Blockage Detected | View Details |
| F3 |
F3 error appears, vacuum stops shortly after starting, no obvious blockage
|
Main Motor Speed / Tachometer Fault | View Details |
| F4 |
F4 displayed, unit will not respond to trigger, LEDs may light briefly
|
Main Control PCB Fault | View Details |
| F5 |
F5 error, vacuum shuts down when switching modes or pressing turbo
|
Mode Switch / Trigger Input Fault | View Details |
| F6 |
F6 displayed, brush bar and suction both disabled, LEDs may still light
|
System Safety Lockout | View Details |
| FULL |
Bin full indicator or FULL message appears, suction drops, unit may pulse
|
Dust Bin Overfull / Cyclone Blockage | View Details |
| – |
Battery or charger becomes excessively hot during charging
|
Abnormal Charging Temperature | View Details |
| – |
Brush bar intermittently stops while vacuuming, especially when moving the wand
|
Intermittent Connection in Wand or Floorhead | View Details |
| – |
Charger LED does not light when battery is connected, battery does not charge
|
No Charge / Dead Charger | View Details |
| – |
Dust escaping from around the bin or filter area, visible fine dust on exterior
|
Poor Sealing / Gasket Failure | View Details |
| – |
Excessive vibration in the floorhead or handheld unit when running
|
Imbalanced Brush Bar or Fan | View Details |
| – |
Fine dust blowing out of exhaust, air feels dusty when vacuum is running
|
Post-Motor Filter Failure / Bypass | View Details |
| – |
Floorhead lights (if fitted) do not turn on, but brush bar still spins
|
LED Lighting Circuit Failure | View Details |
| – |
LEDs on battery show full, but vacuum stops after a few seconds of use
|
Battery Voltage Sag Under Load | View Details |
| – |
Loud high-pitched whine or screeching noise from main unit during use
|
Main Motor Bearing Wear | View Details |
| – |
Mini turbo brush stops spinning under light pressure on upholstery
|
Weak Accessory Motor / Worn Gears | View Details |
| – |
Rattling or grinding noise from floorhead when brush bar is spinning
|
Brush Bar Bearing / End Cap Failure | View Details |
| – |
Trigger must be pressed very hard or only works intermittently
|
Worn or Contaminated Trigger Switch | View Details |
| – |
Vacuum body creaks or flexes and loses suction when bin is handled
|
Cracked Bin or Body Causing Air Leak | View Details |
| – |
Vacuum cuts out when tilted to certain angles or when carried
|
Internal Connection / Battery Latch Issue | View Details |
| – |
Vacuum has very weak suction but runs normally, no error codes displayed
|
General Airflow Restriction / Filter Clogging | View Details |
| – |
Vacuum leaves lines of debris and does not pick up well from carpets despite normal suction at the wand
|
Brush Bar Bristle Wear / Floorhead Performance Loss | View Details |
| – |
Vacuum pulses on and off rapidly when trying to use, especially with a full bin
|
Airflow Protection Pulsing | View Details |
| – |
Vacuum runs for only a few minutes then stops, battery LEDs show low or flashing
|
Battery Capacity Degradation | View Details |
| – |
Vacuum smells of burning or hot plastic during or after use
|
Overheating Motor or Brush Bar | View Details |
| – |
Vacuum will not start at all, no lights when trigger is pressed
|
No Power / Dead Unit | View Details |
No matching codes found
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