Stihl
Stihl Carpet Cleaners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Carpet cleaner will not power on, no lights or display response when switch is turned on
Main Power Input / Line Fuse Fault
E02
Unit powers on but brush motor will not run; display shows E02 and brush indicator flashes
Brush Motor Overload / Stall Protection
E03
Solution pump does not spray; display shows E03 and solution icon flashes
Solution Pump Circuit Fault
E04
Vacuum motor does not start; display shows E04 when trigger is pulled
Vacuum Turbine Motor Fault
E05
Display shows E05 and unit shuts down after a few minutes of operation
Thermal Overload / Overtemperature Protection
E06
Display shows E06; unit will not start any function though power light is on
Control PCB Communication / Logic Fault
E07
Display shows E07; solution pump runs but no water reaches the brush head
Solution Flow Sensor / Low Flow Detected
E08
Display shows E08; vacuum suction is disabled and a tank icon flashes
Recovery Tank Full / Float Switch Fault
E09
Display shows E09; brush motor speed fluctuates or stops intermittently
Brush Motor Speed Sensor / Tach Fault
E10
Display shows E10; no water is being drawn into the recovery tank despite good spray
Vacuum Airflow Sensor / Low Suction Detected
E11
Display shows E11; heater icon flashes and solution is not warming
Inline Heater Circuit Fault
E12
Display shows E12; unit beeps and shuts down when switching from wash to rinse mode
Mode Selector / Diverter Valve Fault
E13
Display shows E13; unit will not start due to handle or trigger error
Handle Trigger / Safety Interlock Fault
E14
Display shows E14; battery icon flashes on a cordless Stihl carpet cleaner and unit will not run
Battery Pack / DC Power Fault
E15
Display shows E15; unit beeps continuously and all functions are locked
Tilt / Tip-Over Sensor Fault
E16
Display shows E16; solution tank icon flashes even when tank is full
Clean Solution Tank Presence / Level Sensor Fault
E17
Display shows E17; heater icon and pump icon flash together, no spray and no heat
Shared Power Rail / Relay Fault
E18
Display shows E18; unit will not accept commands from the keypad
Keypad / User Interface Fault
E19
Display shows E19; unit starts then immediately stops with a loud click from inside
Inrush / Soft-Start Circuit Fault
E20
Display shows E20; unit indicates communication error between main body and detachable wand or tool
Accessory Communication / Tool ID Fault
Symptom
Brushes do not rotate, but there is no error code and the motor can be heard running
Brush Drive Belt Slippage / Breakage
Symptom
Carpet cleaner leaks clean solution from underneath the tank area when not in use
Clean Solution Tank Seal / Valve Leak
Symptom
Carpet remains overly wet after cleaning, with little water recovered into the tank
Poor Extraction / Inadequate Suction at Nozzle
Symptom
Dirty water leaks from the recovery tank area during use
Recovery Tank Gasket / Lid Seal Failure
Symptom
Heater housing becomes extremely hot and may cause a thermal shutdown, even with normal use
Heater Overheating / Restricted Flow
Symptom
High-pitched whine or screeching noise from the motor area
Vacuum Motor Bearing Wear
Symptom
Loud grinding or rattling noise from the brush area during operation
Brush Roller Bearing / Gear Damage
Symptom
No spray from the floor head but spray works from the handheld tool
Floor Head Spray Manifold Blockage
Symptom
No water or solution dispenses from any outlet, but the pump can be heard running
Air Lock / Intake Blockage in Solution System
Symptom
Solution continues to drip from the nozzle after releasing the trigger
Solution Valve Not Closing Fully
Symptom
Strong burning smell during operation, sometimes accompanied by light smoke from vents
Overheating Motor or Belt Slippage
Symptom
Trigger feels loose or does not spring back, and spray is intermittent
Mechanical Trigger Linkage Failure
Symptom
Unit leaves streaks or lines on the carpet after cleaning
Uneven Spray or Suction Pattern
Symptom
Unit shuts off randomly during use and restarts after cooling
Thermal Cutout Activation
Symptom
Unit trips the household circuit breaker or blows fuses when turned on
Electrical Short / Overcurrent
Symptom
Unit vibrates excessively and is difficult to control during use
Brush Imbalance / Mounting Looseness
Symptom
Unit will not start unless the handle is held at a specific angle
Handle Position Switch / Cable Intermittent
Symptom
Unpleasant musty or mildew odor from the machine during use
Microbial Growth in Tanks and Hoses
Symptom
Very weak suction at the floor head; unit sounds normal but does not pick up much water
Air Leak / Suction Path Restriction
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Carpet cleaner will not power on, no lights or display response when switch is turned on
|
Main Power Input / Line Fuse Fault | View Details |
| E02 |
Unit powers on but brush motor will not run; display shows E02 and brush indicator flashes
|
Brush Motor Overload / Stall Protection | View Details |
| E03 |
Solution pump does not spray; display shows E03 and solution icon flashes
|
Solution Pump Circuit Fault | View Details |
| E04 |
Vacuum motor does not start; display shows E04 when trigger is pulled
|
Vacuum Turbine Motor Fault | View Details |
| E05 |
Display shows E05 and unit shuts down after a few minutes of operation
|
Thermal Overload / Overtemperature Protection | View Details |
| E06 |
Display shows E06; unit will not start any function though power light is on
|
Control PCB Communication / Logic Fault | View Details |
| E07 |
Display shows E07; solution pump runs but no water reaches the brush head
|
Solution Flow Sensor / Low Flow Detected | View Details |
| E08 |
Display shows E08; vacuum suction is disabled and a tank icon flashes
|
Recovery Tank Full / Float Switch Fault | View Details |
| E09 |
Display shows E09; brush motor speed fluctuates or stops intermittently
|
Brush Motor Speed Sensor / Tach Fault | View Details |
| E10 |
Display shows E10; no water is being drawn into the recovery tank despite good spray
|
Vacuum Airflow Sensor / Low Suction Detected | View Details |
| E11 |
Display shows E11; heater icon flashes and solution is not warming
|
Inline Heater Circuit Fault | View Details |
| E12 |
Display shows E12; unit beeps and shuts down when switching from wash to rinse mode
|
Mode Selector / Diverter Valve Fault | View Details |
| E13 |
Display shows E13; unit will not start due to handle or trigger error
|
Handle Trigger / Safety Interlock Fault | View Details |
| E14 |
Display shows E14; battery icon flashes on a cordless Stihl carpet cleaner and unit will not run
|
Battery Pack / DC Power Fault | View Details |
| E15 |
Display shows E15; unit beeps continuously and all functions are locked
|
Tilt / Tip-Over Sensor Fault | View Details |
| E16 |
Display shows E16; solution tank icon flashes even when tank is full
|
Clean Solution Tank Presence / Level Sensor Fault | View Details |
| E17 |
Display shows E17; heater icon and pump icon flash together, no spray and no heat
|
Shared Power Rail / Relay Fault | View Details |
| E18 |
Display shows E18; unit will not accept commands from the keypad
|
Keypad / User Interface Fault | View Details |
| E19 |
Display shows E19; unit starts then immediately stops with a loud click from inside
|
Inrush / Soft-Start Circuit Fault | View Details |
| E20 |
Display shows E20; unit indicates communication error between main body and detachable wand or tool
|
Accessory Communication / Tool ID Fault | View Details |
| – |
Brushes do not rotate, but there is no error code and the motor can be heard running
|
Brush Drive Belt Slippage / Breakage | View Details |
| – |
Carpet cleaner leaks clean solution from underneath the tank area when not in use
|
Clean Solution Tank Seal / Valve Leak | View Details |
| – |
Carpet remains overly wet after cleaning, with little water recovered into the tank
|
Poor Extraction / Inadequate Suction at Nozzle | View Details |
| – |
Dirty water leaks from the recovery tank area during use
|
Recovery Tank Gasket / Lid Seal Failure | View Details |
| – |
Heater housing becomes extremely hot and may cause a thermal shutdown, even with normal use
|
Heater Overheating / Restricted Flow | View Details |
| – |
High-pitched whine or screeching noise from the motor area
|
Vacuum Motor Bearing Wear | View Details |
| – |
Loud grinding or rattling noise from the brush area during operation
|
Brush Roller Bearing / Gear Damage | View Details |
| – |
No spray from the floor head but spray works from the handheld tool
|
Floor Head Spray Manifold Blockage | View Details |
| – |
No water or solution dispenses from any outlet, but the pump can be heard running
|
Air Lock / Intake Blockage in Solution System | View Details |
| – |
Solution continues to drip from the nozzle after releasing the trigger
|
Solution Valve Not Closing Fully | View Details |
| – |
Strong burning smell during operation, sometimes accompanied by light smoke from vents
|
Overheating Motor or Belt Slippage | View Details |
| – |
Trigger feels loose or does not spring back, and spray is intermittent
|
Mechanical Trigger Linkage Failure | View Details |
| – |
Unit leaves streaks or lines on the carpet after cleaning
|
Uneven Spray or Suction Pattern | View Details |
| – |
Unit shuts off randomly during use and restarts after cooling
|
Thermal Cutout Activation | View Details |
| – |
Unit trips the household circuit breaker or blows fuses when turned on
|
Electrical Short / Overcurrent | View Details |
| – |
Unit vibrates excessively and is difficult to control during use
|
Brush Imbalance / Mounting Looseness | View Details |
| – |
Unit will not start unless the handle is held at a specific angle
|
Handle Position Switch / Cable Intermittent | View Details |
| – |
Unpleasant musty or mildew odor from the machine during use
|
Microbial Growth in Tanks and Hoses | View Details |
| – |
Very weak suction at the floor head; unit sounds normal but does not pick up much water
|
Air Leak / Suction Path Restriction | View Details |
No matching codes found
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