Candy Cordless Vacuums Error Codes

E1

Vacuum will not power on, battery LEDs flash rapidly in a repeating pattern

Battery Pack Protection Trip / Undervoltage Lockout

E10

Display shows E10 and suction is very weak even on maximum setting

Cyclone Blockage / Airflow Sensor Fault

E11

LED indicator shows E11, vacuum runs but stops when tilting or moving the handle

Handle / Trigger Switch Fault

E12

Vacuum shows E12 and will not charge fully, stops charging at a low percentage

Battery Capacity Degradation / Charge Fault

E13

E13 displayed, vacuum emits unusual high-pitched noise and suction fluctuates

Motor Speed Feedback / Tachometer Fault

E14

E14 error appears when using the wall dock; vacuum does not charge on dock but charges directly from charger

Docking Station / Charging Contacts Fault

E15

E15 displayed, vacuum stops when using LED motorized head, head LEDs flicker

Accessory Power Overload / LED Head Fault

E16

E16 error, vacuum vibrates excessively and then shuts down

Severe Mechanical Imbalance / Motor Mount Fault

E17

E17 displayed, vacuum emits a burning smell and stops

Electrical Overheat / Component Burnout

E18

E18 error, vacuum cannot maintain suction when bin is more than half full

Dust Bin Full Sensor / Airflow Restriction

E19

E19 displayed, vacuum will not start when removed from wall dock until battery is reinserted

Power Latch / Firmware State Error

E2

Vacuum shuts off a few seconds after starting, motor LED or error indicator shows E2

Motor Overcurrent / Blocked Airflow Protection

E3

Brush bar stops spinning and an E3 error or brush icon flashes on the handle

Motorized Floor Nozzle Overload / Brushroll Stall

E4

Vacuum runs only on low power, cannot switch to turbo mode, E4 or power icon flashes when trying to change speed

Power Mode Control / Motor Driver Fault

E5

Vacuum stops suddenly during use, body feels hot, E5 or overheat icon appears, will not restart for several minutes

Thermal Overload / Overheating Protection

E6

Charger LED flashes and vacuum battery LEDs blink E6 pattern, battery will not charge

Battery Overtemperature / Temperature Sensor Fault

E7

Vacuum does not recognize the battery, no runtime indication, E7 or battery icon with a cross on display

Battery Communication / Identification Error

E8

Vacuum will not start, emits a short beep or flash, E8 displayed, motor does not attempt to spin

Motor Open Circuit / Motor Connection Fault

E9

Vacuum powers on but immediately shows E9 and shuts down, especially when accessories are attached

Short Circuit Protection / Accessory Electrical Fault

Symptom

Brush bar does not spin but suction is normal, no error code

Brushroll Drive Failure

Symptom

Dust escapes from the vacuum exhaust, creating a fine haze in the air

Exhaust Filtration Failure

Symptom

LED lights on the floor nozzle do not work, but brush spins normally

LED Circuit Failure

Symptom

Mini turbo pet tool stops spinning or is very weak

Accessory Turbine / Motor Fault

Symptom

Vacuum body or nozzle shows signs of melted plastic or deformation

Thermal Damage / Localized Overheating

Symptom

Vacuum cannot be switched to handheld mode because attachments are stuck

Mechanical Latch / Coupling Failure

Symptom

Vacuum emits a burning smell from the floor nozzle, especially when using on carpets

Brushroll Overheating / Friction

Symptom

Vacuum handle or body becomes uncomfortably hot during normal use

Overheating / Cooling Path Restriction

Symptom

Vacuum has very weak suction but motor sounds normal, no error code displayed

General Airflow Restriction / Filter Blockage

Symptom

Vacuum is excessively loud compared to normal operation

Motor Bearing Wear / Air Path Damage

Symptom

Vacuum leaves dust behind on carpets and hard floors despite normal suction sound

Poor Pickup / Nozzle Performance Degradation

Symptom

Vacuum makes loud whistling or hissing noise during use

Air Leak / Seal Failure

Symptom

Vacuum produces a musty or unpleasant odor during use

Odor Contamination / Microbial Growth

Symptom

Vacuum runs for only a few minutes on a full charge, no error code

Battery Capacity Loss / High Internal Resistance

Symptom

Vacuum shuts off when tilted to certain angles (e.g., when cleaning high areas)

Orientation-Sensitive Connection / Loose Wiring

Symptom

Vacuum turns off intermittently during use without any error code

Intermittent Power Loss / Loose Connection

Symptom

Vacuum vibrates noticeably in the hand during operation

Minor Imbalance / Partial Blockage

Symptom

Vacuum will not stand securely on the wall dock or falls off easily

Docking Alignment / Mechanical Mount Fault

Symptom

Vacuum will not turn on at all, no lights or sounds

No Power / Dead Unit