Essentials
Essentials Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Vacuum will not power on; display shows E1 shortly after pressing the power button.
Main Battery Pack Undervoltage Protection
E10
Vacuum display shows E10 and unit shuts down when switching to maximum power mode.
Overload / Overcurrent in High-Power Mode
E11
Vacuum shows E11 and the brushroll will not spin, although suction may still work.
Brushroll Motor Communication / Sensor Error
E12
Vacuum beeps and shows E12; unit may start then immediately stop.
Main PCB Overtemperature Protection
E13
Vacuum shows E13 and will not run; often after long-term storage.
Battery Deep-Discharge Lockout
E14
Vacuum shows E14; LED ring may flash red and blue alternately.
Firmware / Internal Communication Error
E15
Vacuum shows E15 and the LED battery indicator behaves erratically (e.g., jumping from full to empty).
Battery Capacity / Calibration Error
E2
Vacuum shuts off within a few seconds of starting; display shows E2.
Overcurrent Protection on Main Suction Motor
E3
Vacuum stops and displays E3 when using the motorized floorhead or brush tool.
Brushroll Motor Overload / Stall Protection
E4
Vacuum will not start and shows E4; sometimes accompanied by a beeping pattern.
Battery Pack Overtemperature / Overheat Protection
E5
Vacuum runs for only a few seconds and then stops with E5 on the display.
Battery Communication / Identification Error
E6
Vacuum powers on but suction is weak and E6 appears intermittently.
Airflow Restriction / Filter Blockage Warning
E7
Vacuum will not start and shows E7; sometimes occurs after storage in a damp area.
Moisture / Short-Circuit Detection in Motor Housing
E8
Vacuum display shows E8 and unit will not run; often after a drop or impact.
Main Motor Hall Sensor / Speed Feedback Error
E9
Vacuum shows E9 and refuses to charge when placed on the charging dock or plugged into the charger.
Charging Circuit Fault
Symptom
Dust bin door will not latch closed, causing dust to leak out.
Dust Bin Latch Failure
Symptom
Dust or fine powder blows out of the exhaust vent during use.
Exhaust Filtration Failure
Symptom
Extension wand or attachments frequently fall off during use.
Worn or Damaged Tool Locking Mechanism
Symptom
LED battery indicator on the vacuum does not light up during charging, but the unit still charges.
Charge Indicator / LED Display Fault
Symptom
Motorized floorhead brushroll does not spin, but suction at the wand is normal.
Brushroll Drive Failure
Symptom
Vacuum cannot stand securely on the wall mount; it slips or falls off.
Wall Mount / Docking Bracket Misalignment or Wear
Symptom
Vacuum does not turn on at all; no lights, no sound, even with battery installed.
No Power / Dead Unit
Symptom
Vacuum emits a burning smell or hot plastic odor during or after use.
Overheating Component or Electrical Insulation Breakdown
Symptom
Vacuum handle or body becomes uncomfortably hot to the touch during normal use.
Overheating Motor or Electronics
Symptom
Vacuum has very weak suction, but the motor sounds like it is running normally.
Air Leak / Loss of Sealed Suction
Symptom
Vacuum intermittently cuts out when the wand is twisted or the floorhead is turned.
Intermittent Electrical Connection in Wand or Neck
Symptom
Vacuum is excessively loud or vibrates strongly, especially at higher power settings.
Imbalanced Rotating Assembly or Loose Components
Symptom
Vacuum leaves dust and debris on the floor even though suction seems normal at the wand.
Floorhead Pickup Inefficiency
Symptom
Vacuum makes a loud high-pitched whine or screeching noise during use.
Motor Bearing Wear or Foreign Object in Fan
Symptom
Vacuum mode button or power button is unresponsive or sticks in place.
Stuck or Failed Control Button
Symptom
Vacuum produces a rattling or clunking noise from the floorhead when pushed back and forth.
Loose or Damaged Floorhead Components
Symptom
Vacuum runs for only a few seconds and then shuts off with no error code displayed.
Thermal Cutout or Overcurrent Trip Without Display Code
Symptom
Vacuum runtime is significantly shorter than when new, even after a full charge.
Battery Capacity Degradation
Symptom
Vacuum smells musty or emits an unpleasant odor when running.
Contaminated Filters or Bin
Symptom
Vacuum will not charge on the wall-mounted dock, but charges when plugged directly into the charger (if supported).
Charging Dock Connection Failure
Symptom
Vacuum’s crevice tool or mini motorized tool does not spin or work when attached.
Accessory Power Delivery Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Vacuum will not power on; display shows E1 shortly after pressing the power button.
|
Main Battery Pack Undervoltage Protection | View Details |
| E10 |
Vacuum display shows E10 and unit shuts down when switching to maximum power mode.
|
Overload / Overcurrent in High-Power Mode | View Details |
| E11 |
Vacuum shows E11 and the brushroll will not spin, although suction may still work.
|
Brushroll Motor Communication / Sensor Error | View Details |
| E12 |
Vacuum beeps and shows E12; unit may start then immediately stop.
|
Main PCB Overtemperature Protection | View Details |
| E13 |
Vacuum shows E13 and will not run; often after long-term storage.
|
Battery Deep-Discharge Lockout | View Details |
| E14 |
Vacuum shows E14; LED ring may flash red and blue alternately.
|
Firmware / Internal Communication Error | View Details |
| E15 |
Vacuum shows E15 and the LED battery indicator behaves erratically (e.g., jumping from full to empty).
|
Battery Capacity / Calibration Error | View Details |
| E2 |
Vacuum shuts off within a few seconds of starting; display shows E2.
|
Overcurrent Protection on Main Suction Motor | View Details |
| E3 |
Vacuum stops and displays E3 when using the motorized floorhead or brush tool.
|
Brushroll Motor Overload / Stall Protection | View Details |
| E4 |
Vacuum will not start and shows E4; sometimes accompanied by a beeping pattern.
|
Battery Pack Overtemperature / Overheat Protection | View Details |
| E5 |
Vacuum runs for only a few seconds and then stops with E5 on the display.
|
Battery Communication / Identification Error | View Details |
| E6 |
Vacuum powers on but suction is weak and E6 appears intermittently.
|
Airflow Restriction / Filter Blockage Warning | View Details |
| E7 |
Vacuum will not start and shows E7; sometimes occurs after storage in a damp area.
|
Moisture / Short-Circuit Detection in Motor Housing | View Details |
| E8 |
Vacuum display shows E8 and unit will not run; often after a drop or impact.
|
Main Motor Hall Sensor / Speed Feedback Error | View Details |
| E9 |
Vacuum shows E9 and refuses to charge when placed on the charging dock or plugged into the charger.
|
Charging Circuit Fault | View Details |
| – |
Dust bin door will not latch closed, causing dust to leak out.
|
Dust Bin Latch Failure | View Details |
| – |
Dust or fine powder blows out of the exhaust vent during use.
|
Exhaust Filtration Failure | View Details |
| – |
Extension wand or attachments frequently fall off during use.
|
Worn or Damaged Tool Locking Mechanism | View Details |
| – |
LED battery indicator on the vacuum does not light up during charging, but the unit still charges.
|
Charge Indicator / LED Display Fault | View Details |
| – |
Motorized floorhead brushroll does not spin, but suction at the wand is normal.
|
Brushroll Drive Failure | View Details |
| – |
Vacuum cannot stand securely on the wall mount; it slips or falls off.
|
Wall Mount / Docking Bracket Misalignment or Wear | View Details |
| – |
Vacuum does not turn on at all; no lights, no sound, even with battery installed.
|
No Power / Dead Unit | View Details |
| – |
Vacuum emits a burning smell or hot plastic odor during or after use.
|
Overheating Component or Electrical Insulation Breakdown | View Details |
| – |
Vacuum handle or body becomes uncomfortably hot to the touch during normal use.
|
Overheating Motor or Electronics | View Details |
| – |
Vacuum has very weak suction, but the motor sounds like it is running normally.
|
Air Leak / Loss of Sealed Suction | View Details |
| – |
Vacuum intermittently cuts out when the wand is twisted or the floorhead is turned.
|
Intermittent Electrical Connection in Wand or Neck | View Details |
| – |
Vacuum is excessively loud or vibrates strongly, especially at higher power settings.
|
Imbalanced Rotating Assembly or Loose Components | View Details |
| – |
Vacuum leaves dust and debris on the floor even though suction seems normal at the wand.
|
Floorhead Pickup Inefficiency | View Details |
| – |
Vacuum makes a loud high-pitched whine or screeching noise during use.
|
Motor Bearing Wear or Foreign Object in Fan | View Details |
| – |
Vacuum mode button or power button is unresponsive or sticks in place.
|
Stuck or Failed Control Button | View Details |
| – |
Vacuum produces a rattling or clunking noise from the floorhead when pushed back and forth.
|
Loose or Damaged Floorhead Components | View Details |
| – |
Vacuum runs for only a few seconds and then shuts off with no error code displayed.
|
Thermal Cutout or Overcurrent Trip Without Display Code | View Details |
| – |
Vacuum runtime is significantly shorter than when new, even after a full charge.
|
Battery Capacity Degradation | View Details |
| – |
Vacuum smells musty or emits an unpleasant odor when running.
|
Contaminated Filters or Bin | View Details |
| – |
Vacuum will not charge on the wall-mounted dock, but charges when plugged directly into the charger (if supported).
|
Charging Dock Connection Failure | View Details |
| – |
Vacuum’s crevice tool or mini motorized tool does not spin or work when attached.
|
Accessory Power Delivery Failure | View Details |
No matching codes found
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