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Electrify Home EV Home Chargers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Charger will not start charging; display shows E01 immediately after plugging into vehicle.
Pilot Signal Communication Fault
E02
Charger displays E02 and refuses to energize; vehicle does not begin charging.
Ground Fault / Leakage Current Detected
E03
Display shows E03 and charging stops shortly after starting.
Overcurrent / Output Overload Fault
E04
Charger shows E04 and will not start; sometimes accompanied by a clicking sound from inside the unit.
Contactor Welded or Stuck Fault
E05
Display shows E05 and the charger does not recognize when it is plugged into the vehicle.
Proximity / Latch Switch Fault
E06
Charger displays E06 and refuses to start; installation is new or recently modified.
Line Voltage Out of Range
E07
Charger shows E07 and fan runs at high speed or cycles frequently; unit may shut down.
Overtemperature Protection Trip
E08
Display shows E08 and charger will not start; often occurs after a lightning storm or power surge.
Surge / Overvoltage Protection Trip
E09
Charger displays E09 and immediately stops charging when vehicle is connected.
Ground Continuity / Protective Earth Fault
E10
Display shows E10 and the charger appears dead or unresponsive except for the error code.
Internal Power Supply Failure
E11
Charger shows E11 and cannot connect to Wi‑Fi or the mobile app; charging may still work locally.
Wi‑Fi Module Communication Fault
E12
Display shows E12 and scheduled charging or load‑sharing features do not operate correctly.
Real‑Time Clock / Configuration Data Error
E13
Charger shows E13 and refuses to start when multiple chargers are installed in a load‑sharing group.
Load Sharing / Pilot Bus Communication Fault
E14
Display shows E14 and the charger stops mid‑session; may coincide with utility demand response events.
Utility Demand Response / External Control Fault
E15
Charger shows E15 and the display backlight flickers or is blank intermittently.
User Interface / Display Communication Fault
E16
Charger displays E16 and refuses to start; often after a failed firmware update.
Firmware Integrity / Bootloader Error
E17
Charger shows E17 and the vehicle reports a charging system error; charging does not start.
Insulation Resistance / Isolation Fault
E18
Charger displays E18 and the vehicle repeatedly connects and disconnects every few seconds.
Pilot Duty Cycle / EVSE Signaling Error
E19
Charger shows E19 and refuses to start; often after a configuration change or new installation.
Configuration / Parameter Mismatch
E20
Charger displays E20 and the vehicle reports that the connector is locked or cannot be released.
Connector Locking Solenoid Fault (if equipped)
Symptom
Charger cable is difficult to insert or remove from the vehicle inlet.
Mechanical Wear / Deformation of Connector
Symptom
Charger completely dead – no lights, no display, no response when vehicle is plugged in.
No Power / Input Supply Failure
Symptom
Charger display or app shows incorrect energy usage or kWh totals.
Metering / Current Sensor Calibration Error
Symptom
Charger does not follow scheduled charging times; starts immediately instead of waiting.
Scheduling / Timer Misconfiguration
Symptom
Charger enclosure feels excessively hot to the touch during normal charging.
Thermal Management / Cooling Deficiency
Symptom
Charger enclosure vibrates or rattles when the contactor engages.
Loose Mounting / Structural Vibration
Symptom
Charger intermittently stops charging and then resumes on its own; no error code shown.
Intermittent Connection / Cable or Handle Fault
Symptom
Charger makes loud buzzing or humming noises during operation.
Electromagnetic / Mechanical Vibration in Contactor or Power Module
Symptom
Charger or surrounding area smells like burning plastic during or after a charge session.
Overheating / Loose Connection
Symptom
Charger powers on but will not start charging; vehicle shows 'charging stopped' with no error code on charger.
EV Not Authorizing Charge / Handshake Failure
Symptom
Charger randomly reboots during a charging session; display goes dark and then restarts.
Internal Power Instability / Brownout
Symptom
Charger reports 'vehicle connected' but never transitions to 'charging' even when start is pressed.
Start Command / Authorization Logic Fault
Symptom
Charger trips the house breaker immediately when a charging session starts.
Short Circuit / Overcurrent on Startup
Symptom
Charging is very slow compared to expected rate; no error codes displayed.
Reduced Output Current / Derating
Symptom
Display is very dim or unreadable, but charging still works.
Backlight / Display Degradation
Symptom
Front panel buttons or touch controls do not respond reliably.
User Interface Input Failure
Symptom
GFCI or RCD in the supply circuit trips during or shortly after starting a charge.
Leakage Current / Nuisance Ground Fault
Symptom
Water or condensation visible inside the charger window or around the cable entry.
Water Ingress / Seal Failure
Symptom
Wi‑Fi connection drops frequently; app shows charger offline even though charging continues.
Unstable Network Connectivity
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Charger will not start charging; display shows E01 immediately after plugging into vehicle.
|
Pilot Signal Communication Fault | View Details |
| E02 |
Charger displays E02 and refuses to energize; vehicle does not begin charging.
|
Ground Fault / Leakage Current Detected | View Details |
| E03 |
Display shows E03 and charging stops shortly after starting.
|
Overcurrent / Output Overload Fault | View Details |
| E04 |
Charger shows E04 and will not start; sometimes accompanied by a clicking sound from inside the unit.
|
Contactor Welded or Stuck Fault | View Details |
| E05 |
Display shows E05 and the charger does not recognize when it is plugged into the vehicle.
|
Proximity / Latch Switch Fault | View Details |
| E06 |
Charger displays E06 and refuses to start; installation is new or recently modified.
|
Line Voltage Out of Range | View Details |
| E07 |
Charger shows E07 and fan runs at high speed or cycles frequently; unit may shut down.
|
Overtemperature Protection Trip | View Details |
| E08 |
Display shows E08 and charger will not start; often occurs after a lightning storm or power surge.
|
Surge / Overvoltage Protection Trip | View Details |
| E09 |
Charger displays E09 and immediately stops charging when vehicle is connected.
|
Ground Continuity / Protective Earth Fault | View Details |
| E10 |
Display shows E10 and the charger appears dead or unresponsive except for the error code.
|
Internal Power Supply Failure | View Details |
| E11 |
Charger shows E11 and cannot connect to Wi‑Fi or the mobile app; charging may still work locally.
|
Wi‑Fi Module Communication Fault | View Details |
| E12 |
Display shows E12 and scheduled charging or load‑sharing features do not operate correctly.
|
Real‑Time Clock / Configuration Data Error | View Details |
| E13 |
Charger shows E13 and refuses to start when multiple chargers are installed in a load‑sharing group.
|
Load Sharing / Pilot Bus Communication Fault | View Details |
| E14 |
Display shows E14 and the charger stops mid‑session; may coincide with utility demand response events.
|
Utility Demand Response / External Control Fault | View Details |
| E15 |
Charger shows E15 and the display backlight flickers or is blank intermittently.
|
User Interface / Display Communication Fault | View Details |
| E16 |
Charger displays E16 and refuses to start; often after a failed firmware update.
|
Firmware Integrity / Bootloader Error | View Details |
| E17 |
Charger shows E17 and the vehicle reports a charging system error; charging does not start.
|
Insulation Resistance / Isolation Fault | View Details |
| E18 |
Charger displays E18 and the vehicle repeatedly connects and disconnects every few seconds.
|
Pilot Duty Cycle / EVSE Signaling Error | View Details |
| E19 |
Charger shows E19 and refuses to start; often after a configuration change or new installation.
|
Configuration / Parameter Mismatch | View Details |
| E20 |
Charger displays E20 and the vehicle reports that the connector is locked or cannot be released.
|
Connector Locking Solenoid Fault (if equipped) | View Details |
| – |
Charger cable is difficult to insert or remove from the vehicle inlet.
|
Mechanical Wear / Deformation of Connector | View Details |
| – |
Charger completely dead – no lights, no display, no response when vehicle is plugged in.
|
No Power / Input Supply Failure | View Details |
| – |
Charger display or app shows incorrect energy usage or kWh totals.
|
Metering / Current Sensor Calibration Error | View Details |
| – |
Charger does not follow scheduled charging times; starts immediately instead of waiting.
|
Scheduling / Timer Misconfiguration | View Details |
| – |
Charger enclosure feels excessively hot to the touch during normal charging.
|
Thermal Management / Cooling Deficiency | View Details |
| – |
Charger enclosure vibrates or rattles when the contactor engages.
|
Loose Mounting / Structural Vibration | View Details |
| – |
Charger intermittently stops charging and then resumes on its own; no error code shown.
|
Intermittent Connection / Cable or Handle Fault | View Details |
| – |
Charger makes loud buzzing or humming noises during operation.
|
Electromagnetic / Mechanical Vibration in Contactor or Power Module | View Details |
| – |
Charger or surrounding area smells like burning plastic during or after a charge session.
|
Overheating / Loose Connection | View Details |
| – |
Charger powers on but will not start charging; vehicle shows 'charging stopped' with no error code on charger.
|
EV Not Authorizing Charge / Handshake Failure | View Details |
| – |
Charger randomly reboots during a charging session; display goes dark and then restarts.
|
Internal Power Instability / Brownout | View Details |
| – |
Charger reports 'vehicle connected' but never transitions to 'charging' even when start is pressed.
|
Start Command / Authorization Logic Fault | View Details |
| – |
Charger trips the house breaker immediately when a charging session starts.
|
Short Circuit / Overcurrent on Startup | View Details |
| – |
Charging is very slow compared to expected rate; no error codes displayed.
|
Reduced Output Current / Derating | View Details |
| – |
Display is very dim or unreadable, but charging still works.
|
Backlight / Display Degradation | View Details |
| – |
Front panel buttons or touch controls do not respond reliably.
|
User Interface Input Failure | View Details |
| – |
GFCI or RCD in the supply circuit trips during or shortly after starting a charge.
|
Leakage Current / Nuisance Ground Fault | View Details |
| – |
Water or condensation visible inside the charger window or around the cable entry.
|
Water Ingress / Seal Failure | View Details |
| – |
Wi‑Fi connection drops frequently; app shows charger offline even though charging continues.
|
Unstable Network Connectivity | View Details |
No matching codes found
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