Twin Eagles
Twin Eagles Pellet Grills & Smokers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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ERR AUGER
Display shows ERR AUGER; grill will not feed pellets and the fire goes out or never starts.
Auger Feed Failure
ERR COMM
Display shows ERR COMM or communication error; control panel may be unresponsive or show dashes.
Control Board Communication Failure
ERR DOOR
Display shows ERR DOOR or lid open warning; grill will not start or will not advance past ignition cycle.
Lid Switch / Door Sensor Fault
ERR FAN
Grill displays ERR FAN and shuts down; you may not hear the combustion fan running during startup or cooking.
Combustion Fan Failure
ERR FAN2
Display shows ERR FAN2 or auxiliary fan error; convection or cabinet fan does not run when expected.
Convection / Cabinet Fan Failure
ERR FLAME
Grill starts to light but then shuts down with ERR FLAME on the display; pellets may be in the pot but no sustained flame.
Flame Detection Failure
ERR FLOW
Display shows ERR FLOW or airflow error; grill may shut down shortly after ignition attempt.
Airflow / Pressure Switch Fault
ERR FUSE
Display shows ERR FUSE or unit is dead with an internal fuse blown repeatedly.
Internal Fuse / Overcurrent Fault
ERR HI
Display shows ERR HI or temperature overshoot alarm; grill temperature climbs far above the setpoint and may shut down for safety.
Over-Temperature Condition
ERR HOP
Display shows ERR HOP or similar hopper-related error; grill reports a pellet supply issue even when the hopper contains pellets.
Hopper/Pellet Level Sensor Fault
ERR IGN
Grill will not light; display shows ERR IGN shortly after startup and the startup cycle aborts.
Ignition Failure
ERR LO
Display shows ERR LO or low temperature alarm; grill cannot reach or maintain the set temperature and may shut down.
Low Temperature / Flame-Out Condition
ERR PROBE
Meat probe temperature does not register or shows ERR PROBE on the display when a food probe is connected.
Meat Probe Input Failure
ERR PWR
Display shows ERR PWR or power fault; grill may reboot unexpectedly or shut down during a cook.
Power Supply / Voltage Fault
ERR SENS
Display shows ERR SENS or sensor fault; grill may not start or may run only at a default mode.
General Sensor Circuit Fault
ERR TEMP
Display shows ERR TEMP or temperature reading is dashes/blank; grill will not regulate temperature.
Temperature Probe Failure
ERR TIME
Display shows ERR TIME or clock/timer error; scheduled cooks or timers do not function correctly.
Real-Time Clock / Timer Fault
ERR WIFI
Display or app shows ERR WIFI or cannot connect to the grill’s Wi-Fi module; remote control features do not work.
Wi-Fi Module / Connectivity Fault
Symptom
Auger makes loud grinding or squealing noises during operation.
Auger Bearing / Bushing Wear
Symptom
Buttons on the control panel are unresponsive or require very hard presses.
Keypad / Button Failure
Symptom
Cabinet or side shelves feel loose or wobbly when the grill is moved or used.
Structural Fastener Loosening
Symptom
Caster wheels do not roll smoothly or lock properly; grill is difficult to move or secure.
Caster / Wheel Wear
Symptom
Display is dim, flickers, or segments are missing, but the grill otherwise operates.
Display Module Degradation
Symptom
Excessive ash accumulates in the cook chamber and on food; smoke appears dusty.
High Ash Production / Poor Combustion
Symptom
Excessive smoke leaks from around the lid, door, or seams instead of primarily from the exhaust.
Cabinet Seal / Gasket Failure
Symptom
Flare-ups or small fires occur in the cook chamber, often under fatty foods.
Grease Fire / Flare-Up
Symptom
Grease drips from the bottom of the grill or runs down the cabinet instead of into the grease bucket or pan.
Grease Management System Blockage
Symptom
Grill lights but then goes out mid-cook without an error code; temperature drops and food stops cooking.
Intermittent Flame-Out
Symptom
Grill overshoots the set temperature by 50°F or more and cycles with large swings.
Temperature Overshoot / Poor Regulation
Symptom
Grill powers on but will not start a cook cycle; pressing START does nothing or immediately aborts.
Startup Interlock / Control Logic Fault
Symptom
Grill temperature is much lower than the setpoint and struggles to reach high temperatures.
Insufficient Heat Output
Symptom
Grill will not power on at all; display is blank and no fans or auger run.
No Power Condition
Symptom
Lid or door is difficult to open/close or does not stay aligned with the body.
Hinge / Alignment Issue
Symptom
Pellets in the hopper appear swollen, crumble easily, or form clumps; grill performance is erratic.
Pellet Moisture Contamination
Symptom
Strong chemical or plastic smell during operation, not typical wood smoke aroma.
Contamination / Non-Food-Safe Materials in Cook Chamber
Symptom
Uneven cooking; one side of the grate is significantly hotter than the other.
Heat Distribution Imbalance
Symptom
Visible rust or corrosion on internal metal components such as grates, diffuser, or fire pot.
Corrosion / Material Degradation
Symptom
Wi-Fi/app connection is unstable; grill frequently drops offline during cooks.
Intermittent Wireless Connectivity
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| ERR AUGER |
Display shows ERR AUGER; grill will not feed pellets and the fire goes out or never starts.
|
Auger Feed Failure | View Details |
| ERR COMM |
Display shows ERR COMM or communication error; control panel may be unresponsive or show dashes.
|
Control Board Communication Failure | View Details |
| ERR DOOR |
Display shows ERR DOOR or lid open warning; grill will not start or will not advance past ignition cycle.
|
Lid Switch / Door Sensor Fault | View Details |
| ERR FAN |
Grill displays ERR FAN and shuts down; you may not hear the combustion fan running during startup or cooking.
|
Combustion Fan Failure | View Details |
| ERR FAN2 |
Display shows ERR FAN2 or auxiliary fan error; convection or cabinet fan does not run when expected.
|
Convection / Cabinet Fan Failure | View Details |
| ERR FLAME |
Grill starts to light but then shuts down with ERR FLAME on the display; pellets may be in the pot but no sustained flame.
|
Flame Detection Failure | View Details |
| ERR FLOW |
Display shows ERR FLOW or airflow error; grill may shut down shortly after ignition attempt.
|
Airflow / Pressure Switch Fault | View Details |
| ERR FUSE |
Display shows ERR FUSE or unit is dead with an internal fuse blown repeatedly.
|
Internal Fuse / Overcurrent Fault | View Details |
| ERR HI |
Display shows ERR HI or temperature overshoot alarm; grill temperature climbs far above the setpoint and may shut down for safety.
|
Over-Temperature Condition | View Details |
| ERR HOP |
Display shows ERR HOP or similar hopper-related error; grill reports a pellet supply issue even when the hopper contains pellets.
|
Hopper/Pellet Level Sensor Fault | View Details |
| ERR IGN |
Grill will not light; display shows ERR IGN shortly after startup and the startup cycle aborts.
|
Ignition Failure | View Details |
| ERR LO |
Display shows ERR LO or low temperature alarm; grill cannot reach or maintain the set temperature and may shut down.
|
Low Temperature / Flame-Out Condition | View Details |
| ERR PROBE |
Meat probe temperature does not register or shows ERR PROBE on the display when a food probe is connected.
|
Meat Probe Input Failure | View Details |
| ERR PWR |
Display shows ERR PWR or power fault; grill may reboot unexpectedly or shut down during a cook.
|
Power Supply / Voltage Fault | View Details |
| ERR SENS |
Display shows ERR SENS or sensor fault; grill may not start or may run only at a default mode.
|
General Sensor Circuit Fault | View Details |
| ERR TEMP |
Display shows ERR TEMP or temperature reading is dashes/blank; grill will not regulate temperature.
|
Temperature Probe Failure | View Details |
| ERR TIME |
Display shows ERR TIME or clock/timer error; scheduled cooks or timers do not function correctly.
|
Real-Time Clock / Timer Fault | View Details |
| ERR WIFI |
Display or app shows ERR WIFI or cannot connect to the grill’s Wi-Fi module; remote control features do not work.
|
Wi-Fi Module / Connectivity Fault | View Details |
| – |
Auger makes loud grinding or squealing noises during operation.
|
Auger Bearing / Bushing Wear | View Details |
| – |
Buttons on the control panel are unresponsive or require very hard presses.
|
Keypad / Button Failure | View Details |
| – |
Cabinet or side shelves feel loose or wobbly when the grill is moved or used.
|
Structural Fastener Loosening | View Details |
| – |
Caster wheels do not roll smoothly or lock properly; grill is difficult to move or secure.
|
Caster / Wheel Wear | View Details |
| – |
Display is dim, flickers, or segments are missing, but the grill otherwise operates.
|
Display Module Degradation | View Details |
| – |
Excessive ash accumulates in the cook chamber and on food; smoke appears dusty.
|
High Ash Production / Poor Combustion | View Details |
| – |
Excessive smoke leaks from around the lid, door, or seams instead of primarily from the exhaust.
|
Cabinet Seal / Gasket Failure | View Details |
| – |
Flare-ups or small fires occur in the cook chamber, often under fatty foods.
|
Grease Fire / Flare-Up | View Details |
| – |
Grease drips from the bottom of the grill or runs down the cabinet instead of into the grease bucket or pan.
|
Grease Management System Blockage | View Details |
| – |
Grill lights but then goes out mid-cook without an error code; temperature drops and food stops cooking.
|
Intermittent Flame-Out | View Details |
| – |
Grill overshoots the set temperature by 50°F or more and cycles with large swings.
|
Temperature Overshoot / Poor Regulation | View Details |
| – |
Grill powers on but will not start a cook cycle; pressing START does nothing or immediately aborts.
|
Startup Interlock / Control Logic Fault | View Details |
| – |
Grill temperature is much lower than the setpoint and struggles to reach high temperatures.
|
Insufficient Heat Output | View Details |
| – |
Grill will not power on at all; display is blank and no fans or auger run.
|
No Power Condition | View Details |
| – |
Lid or door is difficult to open/close or does not stay aligned with the body.
|
Hinge / Alignment Issue | View Details |
| – |
Pellets in the hopper appear swollen, crumble easily, or form clumps; grill performance is erratic.
|
Pellet Moisture Contamination | View Details |
| – |
Strong chemical or plastic smell during operation, not typical wood smoke aroma.
|
Contamination / Non-Food-Safe Materials in Cook Chamber | View Details |
| – |
Uneven cooking; one side of the grate is significantly hotter than the other.
|
Heat Distribution Imbalance | View Details |
| – |
Visible rust or corrosion on internal metal components such as grates, diffuser, or fire pot.
|
Corrosion / Material Degradation | View Details |
| – |
Wi-Fi/app connection is unstable; grill frequently drops offline during cooks.
|
Intermittent Wireless Connectivity | View Details |
No matching codes found
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