Candy Ranges & Cooktops Error Codes

E01

Electric cooktop will not power on, display dead or only shows E01 when attempting to start any zone

Main Power Supply or User Interface Lockout

E02

Induction or ceramic zone does not heat and E02 appears on the display for that zone

Cooktop Overtemperature or Cooling Failure

E03

Induction cooktop zone shuts down shortly after starting and displays E03

Pan Detection or Power Module Protection

E04

Induction or ceramic cooktop displays E04 and refuses to start any zone

Supply Voltage Out of Range

E05

Induction cooktop shows E05 on one or more zones and they do not heat

Temperature Sensor (NTC) Fault on Cooking Zone

E06

Induction cooktop beeps and shows E06, zones shut down unexpectedly

Internal Communication Error Between User Interface and Power Module

E07

Induction cooktop displays E07 and does not allow operation of one or more zones

IGBT Overcurrent or Short Circuit Protection

E08

Induction cooktop shows E08 and zones will not start or shut down quickly

Cooling System or Heatsink Overtemperature

E09

Induction cooktop displays E09 on a specific zone and it does not heat

Zone Power Stage Failure

E10

Induction cooktop shows E10 and locks out all zones

Configuration or Calibration Error

E11

Induction cooktop displays E11 and one or more zones cannot be adjusted or turned on

Touch Control Panel Fault

E12

Induction cooktop shows E12 and may shut down when multiple zones are used

Internal Power Supply or 5V/12V Rail Fault

E13

Induction cooktop displays E13 and does not respond to commands

EEPROM or Memory Error

E14

Induction cooktop shows E14 and one side (left or right group of zones) is inoperative

Half-Bridge or Side Power Module Failure

E15

Induction cooktop displays E15 and beeps continuously, no zones can be used

Permanent Key Press or Touch Panel Stuck

E16

Induction cooktop shows E16 when trying to use booster or high power levels

Power Limitation or Line Current Sensor Fault

E17

Induction cooktop displays E17 and zones shut down after a few seconds

Mains Frequency or Synchronization Error

E18

Induction cooktop shows E18 and one or more zones cannot detect pans reliably

Pan Detection Circuit Drift

Er01

Electric oven in Candy range shows Er01 and will not heat

Oven Temperature Sensor (Probe) Fault

Er02

Candy range oven displays Er02 and fan or grill functions do not work

Oven Fan or Auxiliary Circuit Fault

Er03

Candy range oven shows Er03 and the door lock symbol flashes during pyrolytic cleaning

Door Lock Mechanism or Switch Fault

Er04

Candy range oven displays Er04 and heating stops mid-cycle

Overtemperature or Safety Thermostat Trip

F0

Candy gas hob with electronic ignition shows F0 on the small display and burners will not ignite automatically

Ignition System General Fault

F1

Gas hob display shows F1 and one burner’s ignition clicks continuously or not at all

Individual Ignition Circuit or Electrode Fault

F2

Gas hob shows F2 and gas stops flowing to one or more burners shortly after ignition

Flame Failure Device (FFD) or Thermocouple Fault

F3

Gas hob with digital timer shows F3 and locks out gas supply

Gas Safety Lockout or Solenoid Valve Fault

F4

Gas hob shows F4 and one burner cannot be adjusted properly (stays high or low only)

Gas Valve or Stepper Motor Fault (for electronic valves)

Symptom

Clock or electronic timer on Candy range does not work or loses time

Timer/Clock Module Fault or Power Supply Issue

Symptom

Continuous clicking of igniters even when all burner knobs are in OFF position

Stuck Ignition Switch or Moisture in Ignition Circuit

Symptom

Control knobs on Candy range are hard to turn or seized

Stiff Gas Valve or Contaminated Shaft

Symptom

Cooktop glass-ceramic surface is cracked or shattered

Mechanical Damage to Glass Top

Symptom

Electric ceramic zone heats only on one ring (dual or triple zone not working fully)

Dual/Triple Zone Element or Switch Fault

Symptom

Electric ceramic zone on Candy range does not heat at all

Open Heating Element or Control Failure

Symptom

Electric cooktop or range trips the household circuit breaker when a zone is turned on

Short Circuit in Element or Wiring

Symptom

Gas burner flame is yellow, noisy, or lifting off the burner

Incorrect Combustion or Air/Gas Mixture

Symptom

Gas burner ignites but goes out when the knob is released

Flame Supervision Device (Thermocouple) Not Holding

Symptom

Gas burner will not ignite or takes a long time to light

Ignition Failure at Burner

Symptom

Induction cooktop makes loud buzzing or humming noise at certain power levels

Normal Induction Noise or Coil Vibration

Symptom

Oven door glass fogs up excessively or moisture leaks from door

Door Seal or Ventilation Issue

Symptom

Oven door will not close fully or pops open slightly during cooking

Door Hinge or Seal Misalignment

Symptom

Oven in Candy range does not heat, but indicators and light work

Open Oven Heating Element or Thermostat Fault

Symptom

Oven temperature too high or too low compared to setting

Oven Temperature Calibration or Sensor Drift

Symptom

Range or cooktop control panel becomes very hot to touch during oven use

Cooling or Ventilation Deficiency

Symptom

Range or cooktop emits burning smell or smoke during use

Overheating Component or Residue Burning Off

Symptom

Smell of gas around Candy gas hob or range, even when burners are off

Gas Leak in Supply or Valve

Symptom

Touch controls on Candy cooktop are unresponsive or intermittent

Touch Panel or Control PCB Fault