Philips Robot Vacuums Error Codes

E1

Robot vacuum will not start cleaning; emits error tone and shows E1 on display or app.

Main Power Supply / Battery Protection Fault

E10

Robot vacuum shows E10 and refuses to start; app may say 'Dust bin missing' or 'Dust bin not installed'.

Dust Bin Presence Switch / Sensor Fault

E11

Robot vacuum shows E11; app may indicate 'Filter missing' or 'Filter not installed'.

Filter Presence / Position Sensor Fault

E12

Robot vacuum displays E12 and may say 'Low battery, cannot start' even after charging.

Battery Capacity Degradation / Charge Fault

E13

Robot vacuum shows E13; app may say 'Charging error' or 'Cannot charge'.

Charging Dock / Charging Circuit Fault

E14

Robot vacuum displays E14; may indicate 'Navigation error' or 'Sensor calibration error'.

Navigation Sensor / Gyroscope / IMU Fault

E15

Robot vacuum shows E15; app may say 'Overheating' or 'Temperature error'.

Overtemperature Protection / Temperature Sensor Fault

E16

Robot vacuum displays E16; app may say 'Wheel off the ground' or 'Stuck on obstacle'.

Tilt / Lift Sensor Activation

E17

Robot vacuum shows E17; app may say 'Time-of-flight sensor error' or 'Front sensor blocked' on models with laser/ToF front sensors.

Front Distance Sensor (ToF / Laser) Obstruction or Failure

E18

Robot vacuum displays E18; app may say 'Wi-Fi error' or 'Communication error'.

Wi-Fi Module / Communication Fault

E19

Robot vacuum shows E19; app may say 'Internal error' or 'System error'.

Internal Firmware / Main PCB Fault

E2

Robot vacuum stops shortly after starting and displays E2 or reports a motor error in the app.

Main Brush Motor Overload / Stall

E20

Robot vacuum displays E20; app may say 'Mop module error' on hybrid vacuum-mop Philips models.

Mop Module Detection / Pump Fault

E3

Robot vacuum stops and shows E3; may say 'Side brush error' or 'Side brush blocked' in the Philips app.

Side Brush Motor Stall / Overcurrent

E4

Robot vacuum stops and displays E4; may announce 'Wheel error' or 'Drive wheel blocked'.

Drive Wheel Motor Stall / Obstruction

E5

Robot vacuum reports E5 and stops; suction is weak or not running.

Fan / Suction Motor Overload or Failure

E6

Robot vacuum refuses to start cleaning and shows E6; app may say 'Cliff sensor error' or 'Drop sensor blocked'.

Cliff / Drop Sensor Obstruction or Failure

E7

Robot vacuum shows E7 and may say 'Bumper stuck' or 'Obstacle sensor error'.

Front Bumper Switch Stuck or Obstacle Sensor Fault

E8

Robot vacuum displays E8 and may say 'Left wheel error'.

Left Drive Wheel Encoder / Motor Fault

E9

Robot vacuum displays E9 and may say 'Right wheel error'.

Right Drive Wheel Encoder / Motor Fault

Symptom

Robot vacuum cannot be found by the Philips app; app shows it as offline even when powered on.

Persistent Connectivity / Cloud Communication Issue

Symptom

Robot vacuum does not detect stairs and has nearly fallen or actually fallen off an edge.

Cliff Sensor Under-Detection

Symptom

Robot vacuum does not move straight; it veers to one side or circles in place.

Drive Wheel Speed Imbalance / Encoder Issue

Symptom

Robot vacuum does not return to the charging dock at the end of cleaning; wanders or stops in random locations.

Dock Homing / Navigation Failure

Symptom

Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.

Overheating Motor / Electrical Overload

Symptom

Robot vacuum frequently gets stuck on low thresholds, rugs, or cables.

Obstacle Clearance / Traction Issue

Symptom

Robot vacuum frequently reports 'stuck' or stops in open areas without visible obstacles.

False Obstacle / Bumper Detection

Symptom

Robot vacuum is unusually quiet and appears to move but picks up almost no debris.

Suction Motor Not Running

Symptom

Robot vacuum is very loud during operation, with a high-pitched whine or grinding noise from underneath.

Noisy Suction Motor or Gearbox

Symptom

Robot vacuum leaves hair and debris tangled around the main brush ends frequently, reducing cleaning performance.

Main Brush Hair Accumulation

Symptom

Robot vacuum leaves visible streaks or wet patches when mopping; floor not evenly damp.

Uneven Water Distribution in Mop System

Symptom

Robot vacuum randomly reboots during cleaning; lights go off and then back on.

Unexpected Power Reset / Firmware Crash

Symptom

Robot vacuum runs but leaves a trail of dust; overall suction is weak even with no error code.

Reduced Suction Performance

Symptom

Robot vacuum starts cleaning but stops after a few minutes with no error code; battery indicator still shows charge.

Intermittent Power Loss / Loose Battery Connection

Symptom

Robot vacuum's front caster wheel does not rotate freely, causing drag marks or navigation issues.

Front Caster Wheel Seizure

Symptom

Robot vacuum's LEDs or display do not light up, but the robot still responds to app commands.

Display / LED Panel Failure

Symptom

Robot vacuum's main brush does not rotate, but the robot still moves and suctions.

Main Brush Drive Failure

Symptom

Robot vacuum's mop function leaves too much water on the floor, creating puddles.

Excessive Water Flow from Mop Tank

Symptom

Robot vacuum's schedule does not run; it never starts automatically at the programmed time.

Scheduling / Real-Time Clock Issue

Symptom

Robot vacuum's side brush does not spin, but no error code is shown.

Side Brush Drive Failure Without Detection