Primus Washing Machines Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Washer will not start; display shows E01 immediately after pressing start, door does not lock.
Door Lock Circuit Failure
E02
Washer fills very slowly or not at all; E02 appears after a few minutes of attempted filling.
Water Inlet Timeout
E03
Washer does not drain; water remains in drum and E03 is displayed near the end of cycle.
Drain Pump Timeout
E04
Washer overfills or shows E04 with water level too high in the drum, sometimes leading to overflow into the door seal.
Overfill / Pressure Sensor Fault
E05
Washer does not heat water; cycle takes unusually long and E05 appears mid-cycle.
Heating Circuit Failure
E06
Washer drum does not rotate; E06 appears shortly after the cycle starts.
Motor Drive Fault
E07
Washer will not spin; E07 appears at the spin phase, drum may tumble slowly but never reaches high speed.
Unbalanced Load / Spin Protection Fault
E08
Washer stops mid-cycle and displays E08; drum may be full of water and door remains locked.
Water Level Sensor Communication Error
E09
Washer trips the breaker or shows E09 when heating should start; sometimes accompanied by a burning smell.
Heater Short to Ground
E10
Washer does not fill and E10 appears almost immediately after start, even though water supply is present.
Inlet Valve Electrical Fault
E11
Washer door will not unlock at end of cycle; E11 is displayed and clothes remain trapped inside.
Door Unlock Failure
E12
Washer stops with E12 during high-speed spin; machine may vibrate excessively before stopping.
Excessive Vibration / Out-of-Balance Protection
E13
Washer displays E13 and stops; often associated with water detected in the base of the machine.
Leak / Overflow Protection Activated
E14
Washer shows E14 and does not start; often associated with control panel not responding correctly.
User Interface / Control Panel Communication Error
E15
Washer stops and displays E15; drum may be stationary while pump runs intermittently.
Drain / Overflow Conflict
E16
Washer displays E16 and will not start; often associated with door closed but not recognized by control.
Door Closed Signal Error
E17
Washer shows E17; drum may rotate erratically or not at all, sometimes accompanied by humming from the motor area.
Motor Overload / Overcurrent Fault
E18
Washer displays E18; cycle may abort during wash or rinse with no obvious mechanical issue.
Mains Power / Voltage Error
E19
Washer shows E19; often related to issues with detergent dosing or water flow through the dispenser.
Dispenser / Dosing System Fault
E20
Washer displays E20; drum may not reach set speed and cycle ends prematurely.
Tachometer / Speed Sensor Fault
Symptom
Washer does not drain water at all, but no error code is shown; pump is silent.
Drain Pump Non-Operation
Symptom
Washer does not take fabric softener from the dispenser; softener remains in the compartment.
Fabric Softener Siphon Failure
Symptom
Washer door or surrounding area becomes very hot during high-temperature washes.
Excessive External Heating
Symptom
Washer door will not open at end of cycle, but no error code is displayed.
Mechanical Door Lock Jam
Symptom
Washer drum does not turn during wash, but you can hear the motor humming or clicking.
Drive Belt Slipped or Broken
Symptom
Washer emits a high-pitched squeal or screech during spin-up or braking.
Drive Belt or Pulley Noise
Symptom
Washer fills and drains repeatedly without progressing into the wash phase.
Water Level Sensing / Siphoning Issue
Symptom
Washer has a persistent bad odor inside the drum and on clothes, even after washing.
Biofilm / Mold Build-Up
Symptom
Washer leaks water from the front under the door during wash or rinse cycles.
Door Seal (Gasket) Leak
Symptom
Washer leaks water from the rear or bottom during drain or spin cycles.
Drain System Leak
Symptom
Washer leaves clothes soaking wet at the end of the cycle; spin seems weak or does not occur.
No or Poor Spin Performance
Symptom
Washer leaves visible detergent or powder residues on clothes after the cycle.
Poor Rinsing / Detergent Dispensing Issue
Symptom
Washer makes a loud roaring or rumbling noise during spin, increasing with speed.
Drum Bearing Failure
Symptom
Washer makes a scraping or grinding noise when the drum turns, even by hand.
Foreign Object Between Drum and Tub
Symptom
Washer makes a sharp knocking or banging noise during spin, especially with heavy loads.
Suspension / Shock Absorber Wear
Symptom
Washer powers on but will not start any cycle; start button unresponsive though display works.
User Interface Button Failure
Symptom
Washer produces a burning smell during operation, especially on spin or heat cycles.
Overheating Component or Electrical Insulation
Symptom
Washer takes much longer than normal to complete cycles, often pausing for extended periods.
Extended Cycle Time / Heating or Fill Inefficiency
Symptom
Washer vibrates excessively and walks across the floor during spin.
Excessive Vibration / Installation Issue
Symptom
Washer will not start; no lights or display, completely dead.
No Power / Dead Appliance
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Washer will not start; display shows E01 immediately after pressing start, door does not lock.
|
Door Lock Circuit Failure | View Details |
| E02 |
Washer fills very slowly or not at all; E02 appears after a few minutes of attempted filling.
|
Water Inlet Timeout | View Details |
| E03 |
Washer does not drain; water remains in drum and E03 is displayed near the end of cycle.
|
Drain Pump Timeout | View Details |
| E04 |
Washer overfills or shows E04 with water level too high in the drum, sometimes leading to overflow into the door seal.
|
Overfill / Pressure Sensor Fault | View Details |
| E05 |
Washer does not heat water; cycle takes unusually long and E05 appears mid-cycle.
|
Heating Circuit Failure | View Details |
| E06 |
Washer drum does not rotate; E06 appears shortly after the cycle starts.
|
Motor Drive Fault | View Details |
| E07 |
Washer will not spin; E07 appears at the spin phase, drum may tumble slowly but never reaches high speed.
|
Unbalanced Load / Spin Protection Fault | View Details |
| E08 |
Washer stops mid-cycle and displays E08; drum may be full of water and door remains locked.
|
Water Level Sensor Communication Error | View Details |
| E09 |
Washer trips the breaker or shows E09 when heating should start; sometimes accompanied by a burning smell.
|
Heater Short to Ground | View Details |
| E10 |
Washer does not fill and E10 appears almost immediately after start, even though water supply is present.
|
Inlet Valve Electrical Fault | View Details |
| E11 |
Washer door will not unlock at end of cycle; E11 is displayed and clothes remain trapped inside.
|
Door Unlock Failure | View Details |
| E12 |
Washer stops with E12 during high-speed spin; machine may vibrate excessively before stopping.
|
Excessive Vibration / Out-of-Balance Protection | View Details |
| E13 |
Washer displays E13 and stops; often associated with water detected in the base of the machine.
|
Leak / Overflow Protection Activated | View Details |
| E14 |
Washer shows E14 and does not start; often associated with control panel not responding correctly.
|
User Interface / Control Panel Communication Error | View Details |
| E15 |
Washer stops and displays E15; drum may be stationary while pump runs intermittently.
|
Drain / Overflow Conflict | View Details |
| E16 |
Washer displays E16 and will not start; often associated with door closed but not recognized by control.
|
Door Closed Signal Error | View Details |
| E17 |
Washer shows E17; drum may rotate erratically or not at all, sometimes accompanied by humming from the motor area.
|
Motor Overload / Overcurrent Fault | View Details |
| E18 |
Washer displays E18; cycle may abort during wash or rinse with no obvious mechanical issue.
|
Mains Power / Voltage Error | View Details |
| E19 |
Washer shows E19; often related to issues with detergent dosing or water flow through the dispenser.
|
Dispenser / Dosing System Fault | View Details |
| E20 |
Washer displays E20; drum may not reach set speed and cycle ends prematurely.
|
Tachometer / Speed Sensor Fault | View Details |
| – |
Washer does not drain water at all, but no error code is shown; pump is silent.
|
Drain Pump Non-Operation | View Details |
| – |
Washer does not take fabric softener from the dispenser; softener remains in the compartment.
|
Fabric Softener Siphon Failure | View Details |
| – |
Washer door or surrounding area becomes very hot during high-temperature washes.
|
Excessive External Heating | View Details |
| – |
Washer door will not open at end of cycle, but no error code is displayed.
|
Mechanical Door Lock Jam | View Details |
| – |
Washer drum does not turn during wash, but you can hear the motor humming or clicking.
|
Drive Belt Slipped or Broken | View Details |
| – |
Washer emits a high-pitched squeal or screech during spin-up or braking.
|
Drive Belt or Pulley Noise | View Details |
| – |
Washer fills and drains repeatedly without progressing into the wash phase.
|
Water Level Sensing / Siphoning Issue | View Details |
| – |
Washer has a persistent bad odor inside the drum and on clothes, even after washing.
|
Biofilm / Mold Build-Up | View Details |
| – |
Washer leaks water from the front under the door during wash or rinse cycles.
|
Door Seal (Gasket) Leak | View Details |
| – |
Washer leaks water from the rear or bottom during drain or spin cycles.
|
Drain System Leak | View Details |
| – |
Washer leaves clothes soaking wet at the end of the cycle; spin seems weak or does not occur.
|
No or Poor Spin Performance | View Details |
| – |
Washer leaves visible detergent or powder residues on clothes after the cycle.
|
Poor Rinsing / Detergent Dispensing Issue | View Details |
| – |
Washer makes a loud roaring or rumbling noise during spin, increasing with speed.
|
Drum Bearing Failure | View Details |
| – |
Washer makes a scraping or grinding noise when the drum turns, even by hand.
|
Foreign Object Between Drum and Tub | View Details |
| – |
Washer makes a sharp knocking or banging noise during spin, especially with heavy loads.
|
Suspension / Shock Absorber Wear | View Details |
| – |
Washer powers on but will not start any cycle; start button unresponsive though display works.
|
User Interface Button Failure | View Details |
| – |
Washer produces a burning smell during operation, especially on spin or heat cycles.
|
Overheating Component or Electrical Insulation | View Details |
| – |
Washer takes much longer than normal to complete cycles, often pausing for extended periods.
|
Extended Cycle Time / Heating or Fill Inefficiency | View Details |
| – |
Washer vibrates excessively and walks across the floor during spin.
|
Excessive Vibration / Installation Issue | View Details |
| – |
Washer will not start; no lights or display, completely dead.
|
No Power / Dead Appliance | View Details |
No matching codes found
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