Shark Carpet Cleaners Error Codes

E1

Carpet cleaner will not power on, display shows E1 or power icon flashing

Main Power Input or Thermal Fuse Fault

E10

Carpet cleaner displays E10 and the heater icon flashes, no warm solution output

Solution Heater Circuit Fault

E11

Carpet cleaner shows E11 and the brush indicator light flashes rapidly

Brushroll Speed or Tachometer Fault

E12

Carpet cleaner displays E12 and the clean water tank icon flashes even when tank is full

Clean Water Tank Presence/Level Sensor Fault

E13

Carpet cleaner shows E13 and shuts off shortly after starting, often with a burning smell

Overcurrent Protection / Motor Stall Fault

E14

Carpet cleaner displays E14 and the unit will not respond to any button presses

User Interface / Keypad Communication Fault

E15

Carpet cleaner shows E15 and the solution spray is intermittent or pulsing

Solution Flow Regulation Fault

E2

Carpet cleaner stops during use, E2 displayed, will not restart until cooled

Motor Overheat Protection Trip

E3

Carpet cleaner shows E3 and the brushroll will not spin even though suction works

Brushroll Motor or Drive Fault

E4

Carpet cleaner displays E4 and will not spray cleaning solution

Solution Pump or Flow Sensor Fault

E5

Carpet cleaner shows E5 and shuts down when using the handheld hose or tools

Accessory Hose Suction or Blockage Fault

E6

Carpet cleaner displays E6 and both suction and brush functions are disabled

Main Control Board Communication Fault

E7

Carpet cleaner shows E7 and the dirty water tank icon flashes even when tank is empty

Dirty Water Tank Full Sensor Fault

E8

Carpet cleaner displays E8 and suction is very weak or absent

Suction Motor or Airflow Sensor Fault

E9

Carpet cleaner shows E9 and will not allow spray or brush functions, often after a spill or tip-over

Tilt or Spill Safety Sensor Activation

Symptom

Carpet cleaner accessory hose sprays water but has very weak suction

Partial Blockage or Air Leak in Accessory Suction Path

Symptom

Carpet cleaner clean water tank is difficult to remove or install

Tank Latch or Alignment Issue

Symptom

Carpet cleaner dirty water tank is difficult to latch or pops loose during use

Dirty Water Tank Retention Problem

Symptom

Carpet cleaner does not spray any water or solution, no error code displayed

No Solution Spray / Pump Not Primed

Symptom

Carpet cleaner emits a burning smell during operation

Overheating Motor or Belt Slippage

Symptom

Carpet cleaner emits an unpleasant or musty odor during use

Odor from Dirty Tanks, Hoses, or Brushroll

Symptom

Carpet cleaner handle feels loose or wobbly during operation

Loose Handle or Pivot Assembly

Symptom

Carpet cleaner has no suction at the floor nozzle, but the motor can be heard running

Loss of Suction at Nozzle

Symptom

Carpet cleaner has strong suction at the floor but no suction at the handheld hose/tool

Accessory Hose Suction Loss

Symptom

Carpet cleaner leaks clean water or solution from the bottom when not in use

Clean Water Tank or Valve Leak

Symptom

Carpet cleaner leaks dirty water from the sides or back of the dirty water tank area

Dirty Water Tank Seal Failure

Symptom

Carpet cleaner leaves carpets very wet and does not pick up much dirty water

Poor Extraction / Inadequate Water Recovery

Symptom

Carpet cleaner leaves foam or detergent residue on carpet

Excess Detergent or Poor Rinse

Symptom

Carpet cleaner leaves streaks or lines of dirt on the carpet after cleaning

Nozzle or Brush Cleaning Performance Issue

Symptom

Carpet cleaner makes a high-pitched whine or squeal when running

Motor or Brush Drive Squeal

Symptom

Carpet cleaner makes loud grinding or rattling noises from the brush area during use

Brushroll Mechanical Noise / Bearing Failure

Symptom

Carpet cleaner power turns on but brush and spray do not work

Mode Selection or Interlock Fault

Symptom

Carpet cleaner shuts off by itself after a few minutes of use and restarts after cooling

Thermal Overload Trip

Symptom

Carpet cleaner solution only sprays from one side of the nozzle

Partially Blocked Spray Manifold

Symptom

Carpet cleaner solution trigger feels loose or does not spring back

Broken or Stuck Solution Trigger Mechanism

Symptom

Carpet cleaner solution trigger is stiff and hard to pull

Binding Solution Valve or Linkage

Symptom

Carpet cleaner sprays too much water, leaving carpets overly wet and soggy

Excessive Solution Application

Symptom

Carpet cleaner vibrates excessively or feels like it is bouncing on the carpet

Excessive Vibration / Imbalanced Brushroll

Symptom

Carpet cleaner wheels do not roll smoothly or drag on the carpet

Wheel or Axle Obstruction

Symptom

Carpet cleaner will not turn on at all, no lights or sounds

Complete Power Loss