Shell Recharge
Shell Recharge EV Home Chargers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Charger will not start charging; app or LED indicates generic fault E01 shortly after plugging in the vehicle.
General Internal Fault
E02
Charger reports E02 and refuses to start charging; vehicle may show ‘charging station error’ or ‘check cable’.
Proximity / Pilot Signal Fault
E03
Charger shows E03 and will not energize; vehicle does not begin charging and may not detect the station.
Contactor / Relay Welded or Not Releasing
E04
Charger displays E04 and stops charging; may occur intermittently during a session.
Overcurrent / Output Overload Detected
E05
Charger shows E05 and refuses to start; often associated with ground/earth issues.
Ground Fault / Earth Leakage Detected
E06
Charger indicates E06 and does not start charging; often logged as ‘overvoltage’ in the app.
Input Overvoltage Protection Triggered
E07
Charger shows E07 and stops or refuses to start; app may describe ‘undervoltage’ or ‘low supply’ error.
Input Undervoltage Detected
E08
Charger displays E08; charging stops abruptly or will not start. Often associated with temperature warnings.
Overtemperature Protection Triggered
E09
Charger shows E09 and does not start; app may indicate ‘communication error with vehicle’.
EV Communication / PLC Modem Fault
E10
Charger indicates E10; app may show ‘internal memory error’ or ‘configuration error’.
Non-Volatile Memory / Configuration Fault
E11
Charger shows E11 and refuses to start; app may mention ‘RFID reader error’ or ‘authorization hardware fault’.
RFID Reader / Authentication Module Fault
E12
Charger displays E12; app may show ‘Wi‑Fi module error’ or ‘network hardware fault’.
Wi‑Fi / Communication Module Hardware Fault
E13
Charger shows E13; app may indicate ‘Ethernet link error’ or ‘LAN hardware fault’.
Ethernet / LAN Interface Fault
E14
Charger indicates E14; app may show ‘meter error’ or ‘energy measurement fault’.
Internal Energy Meter / MID Meter Fault
E15
Charger shows E15; app may describe ‘PEN fault’ or ‘earth monitoring error’ (common in UK/IT systems with PEN fault detection).
PEN Conductor / Earth Monitoring Fault
E16
Charger displays E16; app may show ‘phase sequence error’ or ‘phase configuration fault’ on three‑phase models.
Phase Sequence / Phase Loss Fault
E17
Charger shows E17; app may indicate ‘lock error’ or ‘connector lock fault’ on tethered or socketed units with a locking mechanism.
Connector Lock Actuator Fault
E18
Charger indicates E18; app may show ‘residual current sensor error’ or ‘RCM self-test failed’.
Residual Current Monitoring (RCM) Sensor Fault
E19
Charger shows E19; app may describe ‘load balancing error’ or ‘external control fault’ when using dynamic load management or external CTs.
Load Management / External CT Communication Fault
E20
Charger displays E20; app may show ‘time sync error’ or ‘NTP/clock fault’.
Real-Time Clock / Time Synchronization Fault
Symptom
Charger completely dead – no LEDs, no display, not visible in app, vehicle does not detect connection.
No Power / Dead Unit
Symptom
Charger emits a loud humming or buzzing noise during charging, louder than a normal contactor click or faint hum.
Excessive Electrical Hum / Vibration
Symptom
Charger powers on but vehicle will not start charging; no specific error code shown, LEDs may stay ready/idle.
No Charge Start / EV Not Recognized
Symptom
Charger trips the upstream RCD/RCBO or MCB as soon as charging starts or randomly during charging.
Nuisance Tripping / Overcurrent or Earth Leakage
Symptom
Charger’s enclosure feels excessively hot to the touch during or after charging, even at moderate ambient temperatures.
Overheating Enclosure / Thermal Stress
Symptom
Charger’s front LEDs or display flicker, dim, or behave erratically while the unit otherwise seems to function.
Low-Voltage Power Instability
Symptom
Charger’s LEDs or display are on, but the Shell Recharge app cannot find or connect to the charger on the network.
Network Connectivity Loss
Symptom
Charger’s scheduled charging does not start at the programmed time, or starts at incorrect times.
Scheduling / Timer Malfunction
Symptom
Charger’s Type 2 plug (on tethered models) or socket becomes physically difficult to insert or remove from the vehicle.
Mechanical Wear / Deformed Connector
Symptom
Charging starts but stops after a few minutes without an explicit error code; vehicle may show ‘charging interrupted’.
Intermittent Charging / Session Dropout
Symptom
RFID cards that used to work no longer start charging; charger powers on but ignores card taps.
RFID Recognition Failure
Symptom
Shell Recharge charger makes a repeated clicking sound without starting charging; LEDs may cycle between states.
Contactor Chatter / Failed Start Sequence
Symptom
Shell Recharge charger’s enclosure is cracked, warped, or otherwise physically damaged, but the unit still appears to function.
Physical Enclosure Damage / Compromised IP Rating
Symptom
Unusual burning smell or visible smoke from the Shell Recharge charger during or after a charging session.
Internal Overheating / Component Burnout
Symptom
Visible arcing, sparking, or crackling sound when plugging in or unplugging the vehicle from the Shell Recharge charger.
Connector Arcing / Poor Contact
Symptom
Water or condensation visible inside or around the Shell Recharge charger; possible tripping of RCD or intermittent faults in wet weather.
Moisture Ingress / Water Damage
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Charger will not start charging; app or LED indicates generic fault E01 shortly after plugging in the vehicle.
|
General Internal Fault | View Details |
| E02 |
Charger reports E02 and refuses to start charging; vehicle may show ‘charging station error’ or ‘check cable’.
|
Proximity / Pilot Signal Fault | View Details |
| E03 |
Charger shows E03 and will not energize; vehicle does not begin charging and may not detect the station.
|
Contactor / Relay Welded or Not Releasing | View Details |
| E04 |
Charger displays E04 and stops charging; may occur intermittently during a session.
|
Overcurrent / Output Overload Detected | View Details |
| E05 |
Charger shows E05 and refuses to start; often associated with ground/earth issues.
|
Ground Fault / Earth Leakage Detected | View Details |
| E06 |
Charger indicates E06 and does not start charging; often logged as ‘overvoltage’ in the app.
|
Input Overvoltage Protection Triggered | View Details |
| E07 |
Charger shows E07 and stops or refuses to start; app may describe ‘undervoltage’ or ‘low supply’ error.
|
Input Undervoltage Detected | View Details |
| E08 |
Charger displays E08; charging stops abruptly or will not start. Often associated with temperature warnings.
|
Overtemperature Protection Triggered | View Details |
| E09 |
Charger shows E09 and does not start; app may indicate ‘communication error with vehicle’.
|
EV Communication / PLC Modem Fault | View Details |
| E10 |
Charger indicates E10; app may show ‘internal memory error’ or ‘configuration error’.
|
Non-Volatile Memory / Configuration Fault | View Details |
| E11 |
Charger shows E11 and refuses to start; app may mention ‘RFID reader error’ or ‘authorization hardware fault’.
|
RFID Reader / Authentication Module Fault | View Details |
| E12 |
Charger displays E12; app may show ‘Wi‑Fi module error’ or ‘network hardware fault’.
|
Wi‑Fi / Communication Module Hardware Fault | View Details |
| E13 |
Charger shows E13; app may indicate ‘Ethernet link error’ or ‘LAN hardware fault’.
|
Ethernet / LAN Interface Fault | View Details |
| E14 |
Charger indicates E14; app may show ‘meter error’ or ‘energy measurement fault’.
|
Internal Energy Meter / MID Meter Fault | View Details |
| E15 |
Charger shows E15; app may describe ‘PEN fault’ or ‘earth monitoring error’ (common in UK/IT systems with PEN fault detection).
|
PEN Conductor / Earth Monitoring Fault | View Details |
| E16 |
Charger displays E16; app may show ‘phase sequence error’ or ‘phase configuration fault’ on three‑phase models.
|
Phase Sequence / Phase Loss Fault | View Details |
| E17 |
Charger shows E17; app may indicate ‘lock error’ or ‘connector lock fault’ on tethered or socketed units with a locking mechanism.
|
Connector Lock Actuator Fault | View Details |
| E18 |
Charger indicates E18; app may show ‘residual current sensor error’ or ‘RCM self-test failed’.
|
Residual Current Monitoring (RCM) Sensor Fault | View Details |
| E19 |
Charger shows E19; app may describe ‘load balancing error’ or ‘external control fault’ when using dynamic load management or external CTs.
|
Load Management / External CT Communication Fault | View Details |
| E20 |
Charger displays E20; app may show ‘time sync error’ or ‘NTP/clock fault’.
|
Real-Time Clock / Time Synchronization Fault | View Details |
| – |
Charger completely dead – no LEDs, no display, not visible in app, vehicle does not detect connection.
|
No Power / Dead Unit | View Details |
| – |
Charger emits a loud humming or buzzing noise during charging, louder than a normal contactor click or faint hum.
|
Excessive Electrical Hum / Vibration | View Details |
| – |
Charger powers on but vehicle will not start charging; no specific error code shown, LEDs may stay ready/idle.
|
No Charge Start / EV Not Recognized | View Details |
| – |
Charger trips the upstream RCD/RCBO or MCB as soon as charging starts or randomly during charging.
|
Nuisance Tripping / Overcurrent or Earth Leakage | View Details |
| – |
Charger’s enclosure feels excessively hot to the touch during or after charging, even at moderate ambient temperatures.
|
Overheating Enclosure / Thermal Stress | View Details |
| – |
Charger’s front LEDs or display flicker, dim, or behave erratically while the unit otherwise seems to function.
|
Low-Voltage Power Instability | View Details |
| – |
Charger’s LEDs or display are on, but the Shell Recharge app cannot find or connect to the charger on the network.
|
Network Connectivity Loss | View Details |
| – |
Charger’s scheduled charging does not start at the programmed time, or starts at incorrect times.
|
Scheduling / Timer Malfunction | View Details |
| – |
Charger’s Type 2 plug (on tethered models) or socket becomes physically difficult to insert or remove from the vehicle.
|
Mechanical Wear / Deformed Connector | View Details |
| – |
Charging starts but stops after a few minutes without an explicit error code; vehicle may show ‘charging interrupted’.
|
Intermittent Charging / Session Dropout | View Details |
| – |
RFID cards that used to work no longer start charging; charger powers on but ignores card taps.
|
RFID Recognition Failure | View Details |
| – |
Shell Recharge charger makes a repeated clicking sound without starting charging; LEDs may cycle between states.
|
Contactor Chatter / Failed Start Sequence | View Details |
| – |
Shell Recharge charger’s enclosure is cracked, warped, or otherwise physically damaged, but the unit still appears to function.
|
Physical Enclosure Damage / Compromised IP Rating | View Details |
| – |
Unusual burning smell or visible smoke from the Shell Recharge charger during or after a charging session.
|
Internal Overheating / Component Burnout | View Details |
| – |
Visible arcing, sparking, or crackling sound when plugging in or unplugging the vehicle from the Shell Recharge charger.
|
Connector Arcing / Poor Contact | View Details |
| – |
Water or condensation visible inside or around the Shell Recharge charger; possible tripping of RCD or intermittent faults in wet weather.
|
Moisture Ingress / Water Damage | View Details |
No matching codes found
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