Char-Griller
Char-Griller Pellet Grills & Smokers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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AUG
Display shows AUG or auger error and no pellets are delivered to fire pot
Auger Drive Fault
ERR1
Control panel displays ERR1 and grill will not start ignition cycle
Igniter Circuit Failure
ERR2
Control panel displays ERR2 and auger does not feed pellets
Auger Motor or Auger Jam Fault
ERR3
Control panel displays ERR3 and grill shuts down shortly after start
Combustion Fan or Airflow Fault
ERR4
Control panel displays ERR4 and temperature reading is extremely low or shows dashes
RTD Temperature Probe Open Circuit
ERR5
Control panel displays ERR5 and temperature reading is extremely high or erratic
RTD Temperature Probe Short or Out-of-Range
ERR6
Control panel displays ERR6 and grill will not power up fully
Control Board Power Supply Fault
ERR7
Control panel displays ERR7 and grill shuts down during cook
Flame-Out Detection Fault
ERR8
Control panel displays ERR8 and grill overshoots set temperature significantly
Over-Temperature Safety Fault
ERR9
Control panel displays ERR9 and Wi-Fi or app connectivity fails (on Wi-Fi enabled models)
Wi-Fi Module Communication Fault
FAN
Display shows FAN or fan icon error and grill will not ignite
Combustion Fan Not Detected
HI
Display shows HI and grill temperature is above maximum reading
High Temperature / Overheat Condition
IGN
Display shows IGN or ignition error and pellets feed but do not light
Ignition Failure
LO
Display shows LO and grill temperature is below minimum operating range
Low Temperature / Flame-Out Condition
NO PEL
Display shows NO PEL or similar message and grill shuts down
Pellet Out / Hopper Empty Detection
P1
Display shows P1 and grill struggles to reach set temperature in cold or windy conditions
Low Feed Rate Program Setting
P7
Display shows P7 and grill produces very heavy smoke and fluctuating temperatures
High Feed Rate / Extended Smolder Program Setting
SEN
Display shows SEN or sensor error and temperature reading is unavailable
Temperature Sensor Communication Fault
Symptom
Auger continues to turn for a long time after shutdown, pellets keep feeding
Auger Run-On / Shutdown Logic Fault
Symptom
Auger makes loud grinding noise and pellets do not feed properly
Auger Jam or Gearbox Failure
Symptom
Combustion fan runs loudly or rattles during operation
Noisy Combustion Fan
Symptom
Display is dim, flickering, or unreadable but grill still runs
Display Backlight or LCD Failure
Symptom
Excessive white smoke and poor combustion, food tastes bitter
Incomplete Combustion / Smoldering Fire
Symptom
Grease fire in cook chamber, flames under grates
Grease Ignition / Fire Hazard
Symptom
Grease leaking from front or sides of grill instead of grease bucket
Grease Drainage / Channel Blockage
Symptom
Grill never reaches high temperatures (e.g., stuck below 300°F)
Low Maximum Temperature Output
Symptom
Grill overshoots set temperature and runs too hot even on low settings
Runaway Temperature / Overfeeding Pellets
Symptom
Grill powers on but will not start ignition cycle when Start button is pressed
Start Circuit or User Interface Fault
Symptom
Grill temperature swings widely above and below the setpoint
Unstable Temperature Control
Symptom
Grill will not power on at all, no lights or display
No Power / Dead Control Panel
Symptom
Heavy smoke leaking from lid and body seams, difficulty maintaining temperature
Poor Sealing / Air Leaks
Symptom
Lid thermometer reading does not match digital controller temperature
Thermometer Calibration Difference
Symptom
Meat probe temperature reading is inaccurate or not displayed
Meat Probe Sensor Fault
Symptom
Pellets feed into fire pot but never ignite, thick white smoke then shutdown
Failed Ignition / Smoldering Pellets
Symptom
Pellets swelling and turning to mush in hopper, auger frequently jams
Moisture-Contaminated Pellets
Symptom
Rust forming inside cook chamber or on grates
Corrosion / Finish Degradation
Symptom
Strong chemical or plastic smell during first few cooks
Initial Burn-In / Residual Manufacturing Oils
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| AUG |
Display shows AUG or auger error and no pellets are delivered to fire pot
|
Auger Drive Fault | View Details |
| ERR1 |
Control panel displays ERR1 and grill will not start ignition cycle
|
Igniter Circuit Failure | View Details |
| ERR2 |
Control panel displays ERR2 and auger does not feed pellets
|
Auger Motor or Auger Jam Fault | View Details |
| ERR3 |
Control panel displays ERR3 and grill shuts down shortly after start
|
Combustion Fan or Airflow Fault | View Details |
| ERR4 |
Control panel displays ERR4 and temperature reading is extremely low or shows dashes
|
RTD Temperature Probe Open Circuit | View Details |
| ERR5 |
Control panel displays ERR5 and temperature reading is extremely high or erratic
|
RTD Temperature Probe Short or Out-of-Range | View Details |
| ERR6 |
Control panel displays ERR6 and grill will not power up fully
|
Control Board Power Supply Fault | View Details |
| ERR7 |
Control panel displays ERR7 and grill shuts down during cook
|
Flame-Out Detection Fault | View Details |
| ERR8 |
Control panel displays ERR8 and grill overshoots set temperature significantly
|
Over-Temperature Safety Fault | View Details |
| ERR9 |
Control panel displays ERR9 and Wi-Fi or app connectivity fails (on Wi-Fi enabled models)
|
Wi-Fi Module Communication Fault | View Details |
| FAN |
Display shows FAN or fan icon error and grill will not ignite
|
Combustion Fan Not Detected | View Details |
| HI |
Display shows HI and grill temperature is above maximum reading
|
High Temperature / Overheat Condition | View Details |
| IGN |
Display shows IGN or ignition error and pellets feed but do not light
|
Ignition Failure | View Details |
| LO |
Display shows LO and grill temperature is below minimum operating range
|
Low Temperature / Flame-Out Condition | View Details |
| NO PEL |
Display shows NO PEL or similar message and grill shuts down
|
Pellet Out / Hopper Empty Detection | View Details |
| P1 |
Display shows P1 and grill struggles to reach set temperature in cold or windy conditions
|
Low Feed Rate Program Setting | View Details |
| P7 |
Display shows P7 and grill produces very heavy smoke and fluctuating temperatures
|
High Feed Rate / Extended Smolder Program Setting | View Details |
| SEN |
Display shows SEN or sensor error and temperature reading is unavailable
|
Temperature Sensor Communication Fault | View Details |
| – |
Auger continues to turn for a long time after shutdown, pellets keep feeding
|
Auger Run-On / Shutdown Logic Fault | View Details |
| – |
Auger makes loud grinding noise and pellets do not feed properly
|
Auger Jam or Gearbox Failure | View Details |
| – |
Combustion fan runs loudly or rattles during operation
|
Noisy Combustion Fan | View Details |
| – |
Display is dim, flickering, or unreadable but grill still runs
|
Display Backlight or LCD Failure | View Details |
| – |
Excessive white smoke and poor combustion, food tastes bitter
|
Incomplete Combustion / Smoldering Fire | View Details |
| – |
Grease fire in cook chamber, flames under grates
|
Grease Ignition / Fire Hazard | View Details |
| – |
Grease leaking from front or sides of grill instead of grease bucket
|
Grease Drainage / Channel Blockage | View Details |
| – |
Grill never reaches high temperatures (e.g., stuck below 300°F)
|
Low Maximum Temperature Output | View Details |
| – |
Grill overshoots set temperature and runs too hot even on low settings
|
Runaway Temperature / Overfeeding Pellets | View Details |
| – |
Grill powers on but will not start ignition cycle when Start button is pressed
|
Start Circuit or User Interface Fault | View Details |
| – |
Grill temperature swings widely above and below the setpoint
|
Unstable Temperature Control | View Details |
| – |
Grill will not power on at all, no lights or display
|
No Power / Dead Control Panel | View Details |
| – |
Heavy smoke leaking from lid and body seams, difficulty maintaining temperature
|
Poor Sealing / Air Leaks | View Details |
| – |
Lid thermometer reading does not match digital controller temperature
|
Thermometer Calibration Difference | View Details |
| – |
Meat probe temperature reading is inaccurate or not displayed
|
Meat Probe Sensor Fault | View Details |
| – |
Pellets feed into fire pot but never ignite, thick white smoke then shutdown
|
Failed Ignition / Smoldering Pellets | View Details |
| – |
Pellets swelling and turning to mush in hopper, auger frequently jams
|
Moisture-Contaminated Pellets | View Details |
| – |
Rust forming inside cook chamber or on grates
|
Corrosion / Finish Degradation | View Details |
| – |
Strong chemical or plastic smell during first few cooks
|
Initial Burn-In / Residual Manufacturing Oils | View Details |
No matching codes found
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