Gorenje Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning; short beep sequence and E1 shown in app or on display.
Main Battery Pack Undervoltage / Not Detected
E10
Robot vacuum reports E10 or navigation sensor error; it moves erratically or cannot map rooms.
Gyroscope / IMU Sensor Failure
E11
Robot vacuum reports E11 or LDS/LiDAR error; top turret does not spin or mapping fails.
LiDAR / Laser Distance Sensor Failure
E12
Robot vacuum reports E12 or fan overspeed/underspeed error; unusual high‑pitched or no fan sound.
Suction Fan Speed Sensor Error
E13
Robot vacuum reports E13 or dustbin missing error even when the bin is installed.
Dustbin Presence Switch Failure
E14
Robot vacuum reports E14 or overcurrent protection; shuts down shortly after starting.
System Overcurrent / Short Circuit Protection
E15
Robot vacuum reports E15 or charging error; battery icon flashes and unit will not charge.
Charging Circuit Failure
E16
Robot vacuum reports E16 or fan filter error; suction stops when filter is removed or installed incorrectly.
Filter Presence / Airflow Sensor Error
E17
Robot vacuum reports E17 or Wi‑Fi module error; cannot connect to app or loses connection frequently.
Wi‑Fi Communication Module Failure
E18
Robot vacuum reports E18 or time‑of‑flight/front distance sensor error; frequently bumps into objects.
Front Distance Sensor Failure
E19
Robot vacuum reports E19 or over‑temperature error; unit becomes warm and shuts down.
System Overheating Protection
E2
Robot vacuum stops shortly after starting; E2 error reported in app or via voice prompt indicating wheel fault.
Left Drive Wheel Motor Stall
E20
Robot vacuum reports E20 or stuck error even on flat, obstacle‑free floor.
Stuck Detection / Motion Feedback Error
E3
Robot vacuum stops and pivots in place; E3 error or voice message about right wheel problem.
Right Drive Wheel Motor Stall
E4
Robot vacuum stops and reports E4 or a message about main brush being blocked.
Main Brush Motor Overload / Stall
E5
Robot vacuum reports E5 or announces that the side brush is blocked or not working.
Side Brush Motor Stall / Overcurrent
E6
Robot vacuum stops near edges or stairs and shows E6 or a cliff sensor error.
Cliff / Drop Sensor Failure or Blockage
E7
Robot vacuum cannot find or leave the charging dock; E7 or docking sensor error appears.
Charging Dock IR Receiver / Alignment Sensor Fault
E8
Robot vacuum reports E8 or suction fan error; suction is weak or stops completely.
Vacuum Fan Motor Failure / Overcurrent
E9
Robot vacuum reports E9 or bumper error; it keeps backing up or spinning even on open floor.
Front Bumper Stuck or Collision Sensor Fault
Symptom
Robot vacuum does not respond to the power button or any controls; no lights when placed on dock.
Complete Power Loss
Symptom
Robot vacuum does not return to the charging dock at the end of cleaning; it stops in random locations.
Dock Return / Homing Failure
Symptom
Robot vacuum does not start on scheduled cleanings but works when started manually.
Scheduling / Real‑Time Clock Malfunction
Symptom
Robot vacuum frequently gets stuck on door thresholds, rugs, or cables.
Obstacle Clearance / Traction Problem
Symptom
Robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
Mechanical Noise from Brush or Fan Assembly
Symptom
Robot vacuum leaves hair and debris along walls and in corners.
Side Brush Inefficiency
Symptom
Robot vacuum leaves scratch marks or scuffs on delicate floors.
Abrasive Contact from Worn Brushes or Wheels
Symptom
Robot vacuum leaves visible dust and crumbs on the floor even after passing over the area.
Insufficient Suction / Airflow Restriction
Symptom
Robot vacuum moves but the main brush does not spin; floor is barely cleaned.
Main Brush Drive Failure
Symptom
Robot vacuum occasionally fails to detect stairs and has nearly fallen or actually fallen once.
Intermittent Cliff Sensor Performance
Symptom
Robot vacuum occasionally shuts off when going over bumps or when lifted slightly.
Intermittent Power Connection
Symptom
Robot vacuum repeatedly cleans the same small area and does not progress through the room.
Navigation Loop / Localization Failure
Symptom
Robot vacuum runs for only a few minutes then returns to dock or shuts off without an error code.
Battery Capacity Degradation
Symptom
Robot vacuum smells burnt or emits a strong hot plastic odor during use.
Overheating Motor or Electrical Component
Symptom
Robot vacuum starts but immediately stops with a short beep, without showing a specific error code.
Startup Self‑Test Failure
Symptom
Robot vacuum’s app map shows rooms in the wrong orientation or overlapping.
Map Distortion / Sensor Misalignment
Symptom
Robot vacuum’s front caster wheel does not swivel freely, causing dragging marks and navigation issues.
Front Caster Wheel Seizure
Symptom
Robot vacuum’s side of the body becomes unusually hot while charging on the dock.
Charging Overheating
Symptom
Robot vacuum’s voice prompts are distorted, very quiet, or not audible.
Speaker / Audio Output Failure
Symptom
Robot vacuum’s wheels spin but the unit barely moves forward, especially on carpets.
Loss of Traction / Drive Slippage
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning; short beep sequence and E1 shown in app or on display.
|
Main Battery Pack Undervoltage / Not Detected | View Details |
| E10 |
Robot vacuum reports E10 or navigation sensor error; it moves erratically or cannot map rooms.
|
Gyroscope / IMU Sensor Failure | View Details |
| E11 |
Robot vacuum reports E11 or LDS/LiDAR error; top turret does not spin or mapping fails.
|
LiDAR / Laser Distance Sensor Failure | View Details |
| E12 |
Robot vacuum reports E12 or fan overspeed/underspeed error; unusual high‑pitched or no fan sound.
|
Suction Fan Speed Sensor Error | View Details |
| E13 |
Robot vacuum reports E13 or dustbin missing error even when the bin is installed.
|
Dustbin Presence Switch Failure | View Details |
| E14 |
Robot vacuum reports E14 or overcurrent protection; shuts down shortly after starting.
|
System Overcurrent / Short Circuit Protection | View Details |
| E15 |
Robot vacuum reports E15 or charging error; battery icon flashes and unit will not charge.
|
Charging Circuit Failure | View Details |
| E16 |
Robot vacuum reports E16 or fan filter error; suction stops when filter is removed or installed incorrectly.
|
Filter Presence / Airflow Sensor Error | View Details |
| E17 |
Robot vacuum reports E17 or Wi‑Fi module error; cannot connect to app or loses connection frequently.
|
Wi‑Fi Communication Module Failure | View Details |
| E18 |
Robot vacuum reports E18 or time‑of‑flight/front distance sensor error; frequently bumps into objects.
|
Front Distance Sensor Failure | View Details |
| E19 |
Robot vacuum reports E19 or over‑temperature error; unit becomes warm and shuts down.
|
System Overheating Protection | View Details |
| E2 |
Robot vacuum stops shortly after starting; E2 error reported in app or via voice prompt indicating wheel fault.
|
Left Drive Wheel Motor Stall | View Details |
| E20 |
Robot vacuum reports E20 or stuck error even on flat, obstacle‑free floor.
|
Stuck Detection / Motion Feedback Error | View Details |
| E3 |
Robot vacuum stops and pivots in place; E3 error or voice message about right wheel problem.
|
Right Drive Wheel Motor Stall | View Details |
| E4 |
Robot vacuum stops and reports E4 or a message about main brush being blocked.
|
Main Brush Motor Overload / Stall | View Details |
| E5 |
Robot vacuum reports E5 or announces that the side brush is blocked or not working.
|
Side Brush Motor Stall / Overcurrent | View Details |
| E6 |
Robot vacuum stops near edges or stairs and shows E6 or a cliff sensor error.
|
Cliff / Drop Sensor Failure or Blockage | View Details |
| E7 |
Robot vacuum cannot find or leave the charging dock; E7 or docking sensor error appears.
|
Charging Dock IR Receiver / Alignment Sensor Fault | View Details |
| E8 |
Robot vacuum reports E8 or suction fan error; suction is weak or stops completely.
|
Vacuum Fan Motor Failure / Overcurrent | View Details |
| E9 |
Robot vacuum reports E9 or bumper error; it keeps backing up or spinning even on open floor.
|
Front Bumper Stuck or Collision Sensor Fault | View Details |
| – |
Robot vacuum does not respond to the power button or any controls; no lights when placed on dock.
|
Complete Power Loss | View Details |
| – |
Robot vacuum does not return to the charging dock at the end of cleaning; it stops in random locations.
|
Dock Return / Homing Failure | View Details |
| – |
Robot vacuum does not start on scheduled cleanings but works when started manually.
|
Scheduling / Real‑Time Clock Malfunction | View Details |
| – |
Robot vacuum frequently gets stuck on door thresholds, rugs, or cables.
|
Obstacle Clearance / Traction Problem | View Details |
| – |
Robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
|
Mechanical Noise from Brush or Fan Assembly | View Details |
| – |
Robot vacuum leaves hair and debris along walls and in corners.
|
Side Brush Inefficiency | View Details |
| – |
Robot vacuum leaves scratch marks or scuffs on delicate floors.
|
Abrasive Contact from Worn Brushes or Wheels | View Details |
| – |
Robot vacuum leaves visible dust and crumbs on the floor even after passing over the area.
|
Insufficient Suction / Airflow Restriction | View Details |
| – |
Robot vacuum moves but the main brush does not spin; floor is barely cleaned.
|
Main Brush Drive Failure | View Details |
| – |
Robot vacuum occasionally fails to detect stairs and has nearly fallen or actually fallen once.
|
Intermittent Cliff Sensor Performance | View Details |
| – |
Robot vacuum occasionally shuts off when going over bumps or when lifted slightly.
|
Intermittent Power Connection | View Details |
| – |
Robot vacuum repeatedly cleans the same small area and does not progress through the room.
|
Navigation Loop / Localization Failure | View Details |
| – |
Robot vacuum runs for only a few minutes then returns to dock or shuts off without an error code.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum smells burnt or emits a strong hot plastic odor during use.
|
Overheating Motor or Electrical Component | View Details |
| – |
Robot vacuum starts but immediately stops with a short beep, without showing a specific error code.
|
Startup Self‑Test Failure | View Details |
| – |
Robot vacuum’s app map shows rooms in the wrong orientation or overlapping.
|
Map Distortion / Sensor Misalignment | View Details |
| – |
Robot vacuum’s front caster wheel does not swivel freely, causing dragging marks and navigation issues.
|
Front Caster Wheel Seizure | View Details |
| – |
Robot vacuum’s side of the body becomes unusually hot while charging on the dock.
|
Charging Overheating | View Details |
| – |
Robot vacuum’s voice prompts are distorted, very quiet, or not audible.
|
Speaker / Audio Output Failure | View Details |
| – |
Robot vacuum’s wheels spin but the unit barely moves forward, especially on carpets.
|
Loss of Traction / Drive Slippage | View Details |
No matching codes found
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