Genie
Genie Garage Door Openers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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F1
Opener will not run; wall console and remotes do nothing; red STATUS LED on powerhead is OFF, blue LEARN LED is OFF.
No AC Power / Control Board Not Powered
F10
Opener lights flash 10 times and door will not close from remote; will close only when holding wall button; red STATUS LED may show beam error pattern.
Safety Beam Obstruction Detected
F11
Opener runs but door reverses at the floor or does not fully close; red STATUS LED flashes 11 times on some models.
Down Limit / Close Position Not Reached
F12
Opener stops before reaching full open; red STATUS LED flashes 12 times; door may open only halfway.
Up Limit / Open Position Not Reached
F13
Opener lights stay on continuously or will not turn on; red STATUS LED flashes 13 times on some models.
Light Control Circuit Fault
F14
Opener runs briefly then stops; red STATUS LED flashes 14 times; motor seems to stall under light load.
Overcurrent / Stall Detection
F15
Opener beeps or flashes and will not operate; red STATUS LED flashes 15 times on battery-backup models.
Battery Backup Fault
F16
Wi-Fi enabled Genie opener cannot connect to network; Wi-Fi LED shows error pattern; app reports communication fault.
Wi-Fi Module / Network Fault
F2
Opener will not respond to wall console or remotes; red STATUS LED is ON solid, blue LEARN LED is OFF; no motor movement or clicking.
Microcontroller Lockup / Logic Board Failure
F3
Opener runs only a few inches then stops and reverses; red STATUS LED flashes 3 times repeatedly.
Travel Limit Out of Range / Travel Module Fault
F4
Opener starts to move, then stops and reverses; red STATUS LED flashes 4 times; door may stop mid-travel.
Force / Obstruction Sensing Fault
F5
Opener will not move; red STATUS LED flashes 5 times; you may hear a click but no motor hum.
Motor Overload / Motor Circuit Fault
F6
Opener stops and reverses immediately when closing; red STATUS LED flashes 6 times; safety beams appear aligned.
Safety Beam Circuit Fault
F7
Opener runs but stops short of full open or full close; red STATUS LED flashes 7 times; limits cannot be set correctly.
Limit Memory / EEPROM Fault
F8
Opener runs erratically; starts and stops randomly; red STATUS LED flashes 8 times; remotes may not respond consistently.
Low-Voltage Accessory Short / Wall Console Fault
F9
Opener will not accept new remote programming; blue LEARN LED does not respond or flashes error pattern; existing remotes may still work.
Radio Receiver / Learn Circuit Fault
Symptom
Belt-drive Genie opener makes slapping or rattling noise; belt appears loose or sagging.
Improper Belt Tension
Symptom
Chain-drive Genie opener is very noisy; chain slaps rail during operation.
Loose Chain / Poor Lubrication
Symptom
Door closes partway then reverses to open; no visible obstruction; occurs more in cold weather.
Door Binding / Force Sensitivity Issue
Symptom
Door opens by itself or operates without any user input.
Unintended Activation / Interference
Symptom
Door reverses immediately when trying to close; opener lights flash; safety sensor LEDs are off or flickering.
Misaligned or Failed Safe-T-Beam Sensors
Symptom
Door stops and reverses when opening, usually at the same point in travel.
Obstruction or Track Damage in Open Direction
Symptom
Door will not open from wall console or remote; opener has power (lights work) but motor does not run.
Disengaged Trolley / Emergency Release Pulled
Symptom
Genie opener with battery backup beeps periodically even though AC power is present.
Weak or Failing Backup Battery
Symptom
Keypad outside will not operate the door; remotes and wall console work fine.
Wireless Keypad Fault
Symptom
Opener hums but door does not move; motor sounds strained; may stop after a few seconds.
Failed Motor Start Capacitor (AC Motor Models)
Symptom
Opener light does not turn on when door operates; opener otherwise works normally.
Light Bulb / Socket / Relay Issue
Symptom
Opener light will not turn off; stays on long after door operation.
Stuck Light Relay or Motion Sensor
Symptom
Opener operates but door moves very slowly compared to normal.
Motor Weak / Voltage or Mechanical Drag
Symptom
Opener rail flexes excessively or bangs during operation; door movement is noisy.
Loose Rail or Mounting Hardware
Symptom
Opener runs but door does not move; chain/belt or screw turns but trolley stays still.
Broken Trolley / Carriage Teeth
Symptom
Opener runs but makes loud grinding or popping noises; door movement is jerky.
Worn Drive Gear or Sprocket
Symptom
Opener stops randomly mid-travel and must be restarted; no error code shown.
Thermal Overload / Overheating Motor
Symptom
Opener vibrates excessively and transmits noise into the house structure.
Improper Mounting / Lack of Vibration Isolation
Symptom
Remote controls do not work but wall console operates the opener normally.
Remote / Receiver Communication Issue
Symptom
Screw-drive Genie opener is extremely loud; metal-on-metal screeching from rail.
Dry Screw Drive / Lack of Lubrication
Symptom
Wall console does not work but remotes operate the opener normally.
Wall Console or Low-Voltage Wiring Fault
Symptom
Wi-Fi Genie opener works from wall console and remotes but not from smartphone app.
Cloud / App Communication Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| F1 |
Opener will not run; wall console and remotes do nothing; red STATUS LED on powerhead is OFF, blue LEARN LED is OFF.
|
No AC Power / Control Board Not Powered | View Details |
| F10 |
Opener lights flash 10 times and door will not close from remote; will close only when holding wall button; red STATUS LED may show beam error pattern.
|
Safety Beam Obstruction Detected | View Details |
| F11 |
Opener runs but door reverses at the floor or does not fully close; red STATUS LED flashes 11 times on some models.
|
Down Limit / Close Position Not Reached | View Details |
| F12 |
Opener stops before reaching full open; red STATUS LED flashes 12 times; door may open only halfway.
|
Up Limit / Open Position Not Reached | View Details |
| F13 |
Opener lights stay on continuously or will not turn on; red STATUS LED flashes 13 times on some models.
|
Light Control Circuit Fault | View Details |
| F14 |
Opener runs briefly then stops; red STATUS LED flashes 14 times; motor seems to stall under light load.
|
Overcurrent / Stall Detection | View Details |
| F15 |
Opener beeps or flashes and will not operate; red STATUS LED flashes 15 times on battery-backup models.
|
Battery Backup Fault | View Details |
| F16 |
Wi-Fi enabled Genie opener cannot connect to network; Wi-Fi LED shows error pattern; app reports communication fault.
|
Wi-Fi Module / Network Fault | View Details |
| F2 |
Opener will not respond to wall console or remotes; red STATUS LED is ON solid, blue LEARN LED is OFF; no motor movement or clicking.
|
Microcontroller Lockup / Logic Board Failure | View Details |
| F3 |
Opener runs only a few inches then stops and reverses; red STATUS LED flashes 3 times repeatedly.
|
Travel Limit Out of Range / Travel Module Fault | View Details |
| F4 |
Opener starts to move, then stops and reverses; red STATUS LED flashes 4 times; door may stop mid-travel.
|
Force / Obstruction Sensing Fault | View Details |
| F5 |
Opener will not move; red STATUS LED flashes 5 times; you may hear a click but no motor hum.
|
Motor Overload / Motor Circuit Fault | View Details |
| F6 |
Opener stops and reverses immediately when closing; red STATUS LED flashes 6 times; safety beams appear aligned.
|
Safety Beam Circuit Fault | View Details |
| F7 |
Opener runs but stops short of full open or full close; red STATUS LED flashes 7 times; limits cannot be set correctly.
|
Limit Memory / EEPROM Fault | View Details |
| F8 |
Opener runs erratically; starts and stops randomly; red STATUS LED flashes 8 times; remotes may not respond consistently.
|
Low-Voltage Accessory Short / Wall Console Fault | View Details |
| F9 |
Opener will not accept new remote programming; blue LEARN LED does not respond or flashes error pattern; existing remotes may still work.
|
Radio Receiver / Learn Circuit Fault | View Details |
| – |
Belt-drive Genie opener makes slapping or rattling noise; belt appears loose or sagging.
|
Improper Belt Tension | View Details |
| – |
Chain-drive Genie opener is very noisy; chain slaps rail during operation.
|
Loose Chain / Poor Lubrication | View Details |
| – |
Door closes partway then reverses to open; no visible obstruction; occurs more in cold weather.
|
Door Binding / Force Sensitivity Issue | View Details |
| – |
Door opens by itself or operates without any user input.
|
Unintended Activation / Interference | View Details |
| – |
Door reverses immediately when trying to close; opener lights flash; safety sensor LEDs are off or flickering.
|
Misaligned or Failed Safe-T-Beam Sensors | View Details |
| – |
Door stops and reverses when opening, usually at the same point in travel.
|
Obstruction or Track Damage in Open Direction | View Details |
| – |
Door will not open from wall console or remote; opener has power (lights work) but motor does not run.
|
Disengaged Trolley / Emergency Release Pulled | View Details |
| – |
Genie opener with battery backup beeps periodically even though AC power is present.
|
Weak or Failing Backup Battery | View Details |
| – |
Keypad outside will not operate the door; remotes and wall console work fine.
|
Wireless Keypad Fault | View Details |
| – |
Opener hums but door does not move; motor sounds strained; may stop after a few seconds.
|
Failed Motor Start Capacitor (AC Motor Models) | View Details |
| – |
Opener light does not turn on when door operates; opener otherwise works normally.
|
Light Bulb / Socket / Relay Issue | View Details |
| – |
Opener light will not turn off; stays on long after door operation.
|
Stuck Light Relay or Motion Sensor | View Details |
| – |
Opener operates but door moves very slowly compared to normal.
|
Motor Weak / Voltage or Mechanical Drag | View Details |
| – |
Opener rail flexes excessively or bangs during operation; door movement is noisy.
|
Loose Rail or Mounting Hardware | View Details |
| – |
Opener runs but door does not move; chain/belt or screw turns but trolley stays still.
|
Broken Trolley / Carriage Teeth | View Details |
| – |
Opener runs but makes loud grinding or popping noises; door movement is jerky.
|
Worn Drive Gear or Sprocket | View Details |
| – |
Opener stops randomly mid-travel and must be restarted; no error code shown.
|
Thermal Overload / Overheating Motor | View Details |
| – |
Opener vibrates excessively and transmits noise into the house structure.
|
Improper Mounting / Lack of Vibration Isolation | View Details |
| – |
Remote controls do not work but wall console operates the opener normally.
|
Remote / Receiver Communication Issue | View Details |
| – |
Screw-drive Genie opener is extremely loud; metal-on-metal screeching from rail.
|
Dry Screw Drive / Lack of Lubrication | View Details |
| – |
Wall console does not work but remotes operate the opener normally.
|
Wall Console or Low-Voltage Wiring Fault | View Details |
| – |
Wi-Fi Genie opener works from wall console and remotes but not from smartphone app.
|
Cloud / App Communication Issue | View Details |
No matching codes found
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