Neato Cordless Vacuums Error Codes

Error 0001

Vacuum will not power on at all, no lights or sounds when pressing the power button

Main Power Supply or Control Board Failure

Error 0002

Vacuum powers on but immediately shuts off when trigger is pulled or when starting a cleaning cycle

Overcurrent Protection or Shorted Motor Circuit

Error 0003

Vacuum runs for only a few seconds then stops with a low-battery style error even after full charge

Battery Pack Capacity Loss or BMS Fault

Error 0004

Vacuum does not charge when placed on charger; no charging indicator or flashing light

Charging Circuit or Charger Failure

Error 0005

Vacuum shows overheating warning and shuts down after a short period of use

Thermal Protection Trip Due to Blocked Airflow or Sensor Fault

Error 0006

Brushroll stops spinning while suction continues; error or brush icon may flash

Brushroll Motor Overload or Jam

Error 0007

Suction is very weak even though the motor sounds normal

Airflow Restriction or Seal Leak

Error 0008

Vacuum shuts off randomly during use without overheating or low-battery warning

Intermittent Power or Battery Connection Fault

Error 0009

LEDs flash in a pattern and vacuum will not start; manual indicates motor fault

Main Motor Failure or Motor Driver Error

Error 0010

LED indicator shows battery error icon and vacuum refuses to charge or run

Battery Protection Lockout

Error 0011

LEDs indicate filter error; vacuum will not start or runs only briefly

Filter Sensor or Airflow Sensor Fault

Error 0012

LED pattern indicates brush head communication error; motorized head does not respond

Accessory Communication or Power Fault

Error 0013

LEDs show a sensor error; vacuum refuses to start in certain modes (e.g., carpet boost)

Floor Type or Load Sensor Fault

Error 0014

Vacuum will not start; LED shows a bin or dust container error icon

Dust Bin Presence or Latch Sensor Fault

Error 0015

LEDs indicate a tilt or orientation error; vacuum shuts off when angled or used on stairs

Tilt Sensor or Orientation Sensor Fault

Error 0016

Vacuum will not respond to trigger; trigger feels loose or does not click

Trigger Switch Mechanical Failure

Error 0017

Vacuum runs but produces a high-pitched whine and very little suction

Air Leak at Motor Inlet or Damaged Impeller

Error 0018

LEDs show a maintenance reminder or service code after a set number of hours

Scheduled Maintenance Indicator

Error 0019

Vacuum will not switch between power modes; stuck in low or high mode

Mode Switch or Control Button Failure

Error 0020

LEDs indicate a motorized tool error when using mini turbo brush or pet tool

Accessory Motor Overload or Jam

Symptom

Vacuum does not respond to any input but lights are frozen or stuck on

Firmware Lockup or Microcontroller Hang

Symptom

Vacuum emits a burning smell during use

Overheating Motor or Slipping Belt in Accessory

Symptom

Vacuum handle or body becomes uncomfortably hot to touch during normal use

Excessive Internal Heat Build-Up

Symptom

Vacuum leaves lines of debris on carpet or hard floor instead of picking everything up

Brushroll or Floor Head Performance Degradation

Symptom

Vacuum loses suction after a few minutes but recovers after being turned off for a while

Progressive Filter Clogging or Partial Blockage

Symptom

Vacuum makes a chirping or squealing noise from the brush head

Dry or Worn Brushroll Bearings

Symptom

Vacuum makes loud rattling or grinding noise during operation

Foreign Object in Brush Head or Motor Fan

Symptom

Vacuum produces intermittent high-pitched whistle from air path

Air Leak Through Small Gap or Crack

Symptom

Vacuum produces static shocks or visible sparks at the floor head on certain carpets

Static Electricity Buildup

Symptom

Vacuum runs but blows dust or fine particles out of exhaust

Filter Bypass or Damaged HEPA Filter

Symptom

Vacuum trigger or power button sticks in the on or off position

Contaminated or Worn Button Mechanism

Symptom

Vacuum vibrates excessively or feels unstable in the hand during use

Imbalanced Brushroll or Motor Fan

Symptom

Vacuum will not accept or hold certain attachments; tools fall off during use

Worn or Damaged Attachment Locking Mechanism

Symptom

Vacuum will not hold charge when stored; battery drains quickly even when not in use

Battery Self-Discharge or Parasitic Draw

Symptom

Vacuum will not stand upright in storage position (if applicable) or hinge feels loose

Handle or Wand Hinge Wear