Candy Freezers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Freezer display shows E01 and unit is not cooling or only slightly cool.
Compressor Start Circuit Fault
E02
Freezer shows E02 and interior temperature is too high despite compressor running intermittently.
Evaporator Temperature Sensor (NTC) Fault
E03
Display shows E03 and the freezer runs continuously or not at all, with incorrect temperature readings.
Cabinet (Ambient/Freezer) Temperature Sensor Fault
E04
Freezer shows E04 and may not defrost properly, with heavy ice buildup on the evaporator.
Defrost Sensor or Defrost Circuit Fault
E05
Display shows E05 and the freezer may not respond correctly to temperature settings.
Control Panel / User Interface Communication Fault
E06
Freezer shows E06 and may not power on correctly or may reset intermittently.
Main Control Board Power Supply Fault
E07
Alarm beeps and E07 appears; freezer temperature rises and there may be signs of poor air circulation.
Evaporator Fan Motor Fault
E08
Freezer shows E08 and may not cool properly; compressor may be off or cycling abnormally.
Condenser Fan Motor or Condenser Cooling Fault
E09
Display shows E09 and the freezer may not cool; compressor may be silent.
Compressor Overload or Thermal Protection Trip
E10
Freezer shows E10 and the high-temperature alarm is active even though the unit seems to be cooling.
Alarm Circuit or Door Alarm Sensor Fault
E11
Display shows E11 and the freezer may not enter or exit fast-freeze mode correctly.
Fast-Freeze Circuit or Sensor Fault
E12
Freezer shows E12 and interior light or display may flicker or not work correctly.
Low-Voltage Auxiliary Circuit Fault
E13
Display shows E13 and the freezer may not maintain stable temperature; multiple sensor-related alarms may occur.
Multiple Sensor or Sensor Bus Fault
E14
Freezer shows E14 and may not start after a power outage or brownout.
EEPROM / Configuration Memory Error
E15
Freezer shows E15 and the high-temperature alarm sounds continuously even after cooling down.
High-Temperature Alarm Sensor or Circuit Fault
E16
Freezer shows E16 and may not lock or unlock the control panel or child lock feature.
Control Lock / Keypad Fault
E17
Freezer shows E17 and may not recognize door open/close state correctly; interior light may stay on.
Door Switch Logic or Light Circuit Fault
E18
Freezer shows E18 and may not respond to temperature adjustments; display may freeze or show incorrect values.
Display / Microcontroller Communication Fault
E19
Freezer shows E19 and may intermittently shut down or restart; sometimes accompanied by clicking from the control area.
Relay or Power Switching Fault
E20
Freezer shows E20 and the compressor runs continuously but temperature does not reach the set point.
Refrigerant System Performance Fault (Low Cooling Efficiency)
Symptom
Freezer alarm beeping intermittently but temperature appears normal and no code is shown.
Nuisance Alarm / Door or Temperature Alarm Sensitivity
Symptom
Freezer cycles on and off frequently, with short run times and fluctuating temperature.
Short Cycling / Control Instability
Symptom
Freezer display works but buttons do not respond to presses.
Unresponsive Keypad / Touch Controls
Symptom
Freezer door difficult to close or pops open shortly after closing.
Door Alignment or Pressure Imbalance
Symptom
Freezer door gasket is torn, cracked, or hardened, causing frost and warm spots.
Door Gasket Deterioration
Symptom
Freezer drawers or baskets difficult to slide, sticking due to ice buildup.
Drawer Icing and Mechanical Obstruction
Symptom
Freezer emits a burning smell or shows signs of overheating around the rear or control panel.
Electrical Overheating or Component Burnout
Symptom
Freezer emits a strong chemical or plastic smell when new or after long storage.
Odor from New Materials or Contamination
Symptom
Freezer exterior side walls feel very hot to the touch.
High Cabinet Surface Temperature
Symptom
Freezer interior full of frost and ice buildup on walls and around drawers.
Excessive Frost / Moisture Ingress
Symptom
Freezer interior light not working but cooling is normal.
Interior Light Failure
Symptom
Freezer leaking water onto the floor from the front or underneath.
Defrost Drain Blockage or Condensate Management Fault
Symptom
Freezer makes a gurgling or hissing sound, especially after compressor stops.
Normal Refrigerant Flow Noise (Perceived Fault)
Symptom
Freezer making loud humming, buzzing, or rattling noises during operation.
Mechanical Vibration or Fan Noise
Symptom
Freezer not cooling at all, interior warm, compressor not running, no error code displayed.
Compressor Not Starting
Symptom
Freezer over-freezing, temperature too low even at higher (warmer) settings; some items show freezer burn.
Thermostat or Temperature Sensor Out of Calibration
Symptom
Freezer produces clicking sound every few minutes, compressor tries to start but stops immediately.
Compressor Hard Start / Overload Cycling
Symptom
Freezer runs but does not get cold enough; food is soft or partially thawed.
Insufficient Cooling
Symptom
Freezer temperature fluctuates widely after defrost cycle; food partially thaws then refreezes.
Defrost Control or Thermostat Overshoot
Symptom
Freezer will not start at all; display is blank and no sounds are heard.
No Power / Dead Appliance
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Freezer display shows E01 and unit is not cooling or only slightly cool.
|
Compressor Start Circuit Fault | View Details |
| E02 |
Freezer shows E02 and interior temperature is too high despite compressor running intermittently.
|
Evaporator Temperature Sensor (NTC) Fault | View Details |
| E03 |
Display shows E03 and the freezer runs continuously or not at all, with incorrect temperature readings.
|
Cabinet (Ambient/Freezer) Temperature Sensor Fault | View Details |
| E04 |
Freezer shows E04 and may not defrost properly, with heavy ice buildup on the evaporator.
|
Defrost Sensor or Defrost Circuit Fault | View Details |
| E05 |
Display shows E05 and the freezer may not respond correctly to temperature settings.
|
Control Panel / User Interface Communication Fault | View Details |
| E06 |
Freezer shows E06 and may not power on correctly or may reset intermittently.
|
Main Control Board Power Supply Fault | View Details |
| E07 |
Alarm beeps and E07 appears; freezer temperature rises and there may be signs of poor air circulation.
|
Evaporator Fan Motor Fault | View Details |
| E08 |
Freezer shows E08 and may not cool properly; compressor may be off or cycling abnormally.
|
Condenser Fan Motor or Condenser Cooling Fault | View Details |
| E09 |
Display shows E09 and the freezer may not cool; compressor may be silent.
|
Compressor Overload or Thermal Protection Trip | View Details |
| E10 |
Freezer shows E10 and the high-temperature alarm is active even though the unit seems to be cooling.
|
Alarm Circuit or Door Alarm Sensor Fault | View Details |
| E11 |
Display shows E11 and the freezer may not enter or exit fast-freeze mode correctly.
|
Fast-Freeze Circuit or Sensor Fault | View Details |
| E12 |
Freezer shows E12 and interior light or display may flicker or not work correctly.
|
Low-Voltage Auxiliary Circuit Fault | View Details |
| E13 |
Display shows E13 and the freezer may not maintain stable temperature; multiple sensor-related alarms may occur.
|
Multiple Sensor or Sensor Bus Fault | View Details |
| E14 |
Freezer shows E14 and may not start after a power outage or brownout.
|
EEPROM / Configuration Memory Error | View Details |
| E15 |
Freezer shows E15 and the high-temperature alarm sounds continuously even after cooling down.
|
High-Temperature Alarm Sensor or Circuit Fault | View Details |
| E16 |
Freezer shows E16 and may not lock or unlock the control panel or child lock feature.
|
Control Lock / Keypad Fault | View Details |
| E17 |
Freezer shows E17 and may not recognize door open/close state correctly; interior light may stay on.
|
Door Switch Logic or Light Circuit Fault | View Details |
| E18 |
Freezer shows E18 and may not respond to temperature adjustments; display may freeze or show incorrect values.
|
Display / Microcontroller Communication Fault | View Details |
| E19 |
Freezer shows E19 and may intermittently shut down or restart; sometimes accompanied by clicking from the control area.
|
Relay or Power Switching Fault | View Details |
| E20 |
Freezer shows E20 and the compressor runs continuously but temperature does not reach the set point.
|
Refrigerant System Performance Fault (Low Cooling Efficiency) | View Details |
| – |
Freezer alarm beeping intermittently but temperature appears normal and no code is shown.
|
Nuisance Alarm / Door or Temperature Alarm Sensitivity | View Details |
| – |
Freezer cycles on and off frequently, with short run times and fluctuating temperature.
|
Short Cycling / Control Instability | View Details |
| – |
Freezer display works but buttons do not respond to presses.
|
Unresponsive Keypad / Touch Controls | View Details |
| – |
Freezer door difficult to close or pops open shortly after closing.
|
Door Alignment or Pressure Imbalance | View Details |
| – |
Freezer door gasket is torn, cracked, or hardened, causing frost and warm spots.
|
Door Gasket Deterioration | View Details |
| – |
Freezer drawers or baskets difficult to slide, sticking due to ice buildup.
|
Drawer Icing and Mechanical Obstruction | View Details |
| – |
Freezer emits a burning smell or shows signs of overheating around the rear or control panel.
|
Electrical Overheating or Component Burnout | View Details |
| – |
Freezer emits a strong chemical or plastic smell when new or after long storage.
|
Odor from New Materials or Contamination | View Details |
| – |
Freezer exterior side walls feel very hot to the touch.
|
High Cabinet Surface Temperature | View Details |
| – |
Freezer interior full of frost and ice buildup on walls and around drawers.
|
Excessive Frost / Moisture Ingress | View Details |
| – |
Freezer interior light not working but cooling is normal.
|
Interior Light Failure | View Details |
| – |
Freezer leaking water onto the floor from the front or underneath.
|
Defrost Drain Blockage or Condensate Management Fault | View Details |
| – |
Freezer makes a gurgling or hissing sound, especially after compressor stops.
|
Normal Refrigerant Flow Noise (Perceived Fault) | View Details |
| – |
Freezer making loud humming, buzzing, or rattling noises during operation.
|
Mechanical Vibration or Fan Noise | View Details |
| – |
Freezer not cooling at all, interior warm, compressor not running, no error code displayed.
|
Compressor Not Starting | View Details |
| – |
Freezer over-freezing, temperature too low even at higher (warmer) settings; some items show freezer burn.
|
Thermostat or Temperature Sensor Out of Calibration | View Details |
| – |
Freezer produces clicking sound every few minutes, compressor tries to start but stops immediately.
|
Compressor Hard Start / Overload Cycling | View Details |
| – |
Freezer runs but does not get cold enough; food is soft or partially thawed.
|
Insufficient Cooling | View Details |
| – |
Freezer temperature fluctuates widely after defrost cycle; food partially thaws then refreezes.
|
Defrost Control or Thermostat Overshoot | View Details |
| – |
Freezer will not start at all; display is blank and no sounds are heard.
|
No Power / Dead Appliance | View Details |
No matching codes found
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