Shark
Shark Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
Advertisements
E1
Robot will not start cleaning and reports E1 on the Shark app or voice prompt
Main Brush Motor Overload / Stall
E10
Robot displays or announces E10 and will not start cleaning
Dust Bin Not Installed / Bin Sensor Error
E11
Robot reports E11 and may not move or may shut down quickly
Battery Not Detected / Battery Connection Error
E12
Robot announces E12 and may stop mid-clean, especially on carpets
Overcurrent on Main Brush or Drive Circuit
E13
Robot reports E13 and may not respond to commands properly
Wi‑Fi / Communication Module Error
E14
Robot announces E14 and may not start cleaning or may stop shortly after starting
Fan / Suction Motor Error
E15
Robot reports E15 and may not charge properly on the dock
Charging Contact / Dock Communication Error
E16
Robot announces E16 and may shut down unexpectedly
Overtemperature Protection Triggered
E17
Robot reports E17 and may not map or navigate correctly
LIDAR / Laser Distance Sensor Error (for Shark AI / mapping models)
E18
Robot announces E18 and may not start cleaning or may stop near obstacles
Front Wheel / Caster Error
E19
Robot reports E19 and may not respond to app or voice commands
Cloud / Server Communication Error (logical fault)
E2
Robot stops and announces or displays E2, often shortly after starting a cleaning cycle
Side Brush Motor Overload / Stall
E20
Robot announces E20 and may not start or complete cleaning cycles
Internal Memory / Firmware Error
E3
Robot stops and reports E3, often when transitioning between surfaces or near obstacles
Drive Wheel Motor Overload / Stall
E4
Robot announces E4 and stops, often near stairs or dark rugs
Cliff Sensor Error / Obstruction
E5
Robot reports E5 and will not start or complete cleaning
Bumper Sensor Stuck / Obstructed
E6
Robot announces E6 and stops, often when trying to dock or navigate tight spaces
Navigation Sensor / Obstacle Sensor Error
E7
Robot reports E7 and may spin in place or fail to navigate correctly
Gyroscope / IMU Calibration Error
E8
Robot announces E8 and stops, often when trying to return to the dock
Docking Sensor / IR Receiver Error
E9
Robot reports E9 and may shut down unexpectedly during cleaning
Battery Protection / Overcurrent Error
Symptom
Robot vacuum body feels unusually hot to the touch after cleaning
General Overheating
Symptom
Robot vacuum does not charge properly or never reaches full charge
Charging System Fault
Symptom
Robot vacuum does not respond to app commands but cleans normally from the button
Network / App Connectivity Issue
Symptom
Robot vacuum does not return to the dock at the end of cleaning
Dock Location / Navigation Failure
Symptom
Robot vacuum drags or tears at rug fringes and cords
Brush Aggression / Floor Compatibility Issue
Symptom
Robot vacuum frequently avoids dark rugs or stops at dark floor patterns
Cliff Sensor False Positives
Symptom
Robot vacuum frequently collides hard with furniture or walls
Obstacle Detection / Bumper Sensor Degradation
Symptom
Robot vacuum gets stuck frequently on thresholds, rugs, or cords
Mobility / Obstacle Handling Issue
Symptom
Robot vacuum is very loud or makes grinding noises during operation
Mechanical Noise from Brush or Motor Bearings
Symptom
Robot vacuum leaves fine dust in the air or triggers allergies more than before
Ineffective Filtration / Leaking Dust Path
Symptom
Robot vacuum leaves lines of debris or clumps behind it
Main Brush Not Agitating Properly
Symptom
Robot vacuum maps rooms incorrectly or forgets the map frequently (on mapping models)
Mapping Data Loss / Navigation Memory Issue
Symptom
Robot vacuum randomly restarts or reboots during cleaning
Intermittent Power Loss / Control Board Fault
Symptom
Robot vacuum runs but has very weak suction and leaves debris behind
Restricted Airflow / Clogged Filters
Symptom
Robot vacuum runs for only a few minutes then returns to dock or shuts off
Battery Capacity Degradation
Symptom
Robot vacuum smells like burning or hot plastic during use
Overheating Motor or Belt Friction
Symptom
Robot vacuum spins in circles or cannot drive straight
Drive Wheel Speed Imbalance / Sensor Fault
Symptom
Robot vacuum squeaks or chirps when moving
Wheel or Caster Friction Noise
Symptom
Robot vacuum starts but stops after a few seconds with no specific code, just a tone or generic error
Startup Self-Test Failure
Symptom
Robot vacuum will not power on at all, no lights or sounds
No Power / Dead Robot
Symptom
Robot vacuum’s side brushes do not spin but no specific error code is shown
Side Brush Drive Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot will not start cleaning and reports E1 on the Shark app or voice prompt
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot displays or announces E10 and will not start cleaning
|
Dust Bin Not Installed / Bin Sensor Error | View Details |
| E11 |
Robot reports E11 and may not move or may shut down quickly
|
Battery Not Detected / Battery Connection Error | View Details |
| E12 |
Robot announces E12 and may stop mid-clean, especially on carpets
|
Overcurrent on Main Brush or Drive Circuit | View Details |
| E13 |
Robot reports E13 and may not respond to commands properly
|
Wi‑Fi / Communication Module Error | View Details |
| E14 |
Robot announces E14 and may not start cleaning or may stop shortly after starting
|
Fan / Suction Motor Error | View Details |
| E15 |
Robot reports E15 and may not charge properly on the dock
|
Charging Contact / Dock Communication Error | View Details |
| E16 |
Robot announces E16 and may shut down unexpectedly
|
Overtemperature Protection Triggered | View Details |
| E17 |
Robot reports E17 and may not map or navigate correctly
|
LIDAR / Laser Distance Sensor Error (for Shark AI / mapping models) | View Details |
| E18 |
Robot announces E18 and may not start cleaning or may stop near obstacles
|
Front Wheel / Caster Error | View Details |
| E19 |
Robot reports E19 and may not respond to app or voice commands
|
Cloud / Server Communication Error (logical fault) | View Details |
| E2 |
Robot stops and announces or displays E2, often shortly after starting a cleaning cycle
|
Side Brush Motor Overload / Stall | View Details |
| E20 |
Robot announces E20 and may not start or complete cleaning cycles
|
Internal Memory / Firmware Error | View Details |
| E3 |
Robot stops and reports E3, often when transitioning between surfaces or near obstacles
|
Drive Wheel Motor Overload / Stall | View Details |
| E4 |
Robot announces E4 and stops, often near stairs or dark rugs
|
Cliff Sensor Error / Obstruction | View Details |
| E5 |
Robot reports E5 and will not start or complete cleaning
|
Bumper Sensor Stuck / Obstructed | View Details |
| E6 |
Robot announces E6 and stops, often when trying to dock or navigate tight spaces
|
Navigation Sensor / Obstacle Sensor Error | View Details |
| E7 |
Robot reports E7 and may spin in place or fail to navigate correctly
|
Gyroscope / IMU Calibration Error | View Details |
| E8 |
Robot announces E8 and stops, often when trying to return to the dock
|
Docking Sensor / IR Receiver Error | View Details |
| E9 |
Robot reports E9 and may shut down unexpectedly during cleaning
|
Battery Protection / Overcurrent Error | View Details |
| – |
Robot vacuum body feels unusually hot to the touch after cleaning
|
General Overheating | View Details |
| – |
Robot vacuum does not charge properly or never reaches full charge
|
Charging System Fault | View Details |
| – |
Robot vacuum does not respond to app commands but cleans normally from the button
|
Network / App Connectivity Issue | View Details |
| – |
Robot vacuum does not return to the dock at the end of cleaning
|
Dock Location / Navigation Failure | View Details |
| – |
Robot vacuum drags or tears at rug fringes and cords
|
Brush Aggression / Floor Compatibility Issue | View Details |
| – |
Robot vacuum frequently avoids dark rugs or stops at dark floor patterns
|
Cliff Sensor False Positives | View Details |
| – |
Robot vacuum frequently collides hard with furniture or walls
|
Obstacle Detection / Bumper Sensor Degradation | View Details |
| – |
Robot vacuum gets stuck frequently on thresholds, rugs, or cords
|
Mobility / Obstacle Handling Issue | View Details |
| – |
Robot vacuum is very loud or makes grinding noises during operation
|
Mechanical Noise from Brush or Motor Bearings | View Details |
| – |
Robot vacuum leaves fine dust in the air or triggers allergies more than before
|
Ineffective Filtration / Leaking Dust Path | View Details |
| – |
Robot vacuum leaves lines of debris or clumps behind it
|
Main Brush Not Agitating Properly | View Details |
| – |
Robot vacuum maps rooms incorrectly or forgets the map frequently (on mapping models)
|
Mapping Data Loss / Navigation Memory Issue | View Details |
| – |
Robot vacuum randomly restarts or reboots during cleaning
|
Intermittent Power Loss / Control Board Fault | View Details |
| – |
Robot vacuum runs but has very weak suction and leaves debris behind
|
Restricted Airflow / Clogged Filters | View Details |
| – |
Robot vacuum runs for only a few minutes then returns to dock or shuts off
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum smells like burning or hot plastic during use
|
Overheating Motor or Belt Friction | View Details |
| – |
Robot vacuum spins in circles or cannot drive straight
|
Drive Wheel Speed Imbalance / Sensor Fault | View Details |
| – |
Robot vacuum squeaks or chirps when moving
|
Wheel or Caster Friction Noise | View Details |
| – |
Robot vacuum starts but stops after a few seconds with no specific code, just a tone or generic error
|
Startup Self-Test Failure | View Details |
| – |
Robot vacuum will not power on at all, no lights or sounds
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum’s side brushes do not spin but no specific error code is shown
|
Side Brush Drive Failure | View Details |
No matching codes found
Advertisements